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“Used to be great”

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Star Island Resort and Club
Ranked #20 of 154 Hotels in Kissimmee
GreenLeadersSilver level
Reviewed March 26, 2013

Was pleasantly surprised 5 years ago to find such a beautiful resort in such a tacky town . My most recent stay however was disappointing. Sometimes all it takes is a tired , curt check-in person to throw off your first day. They really need to work on this because the other staff were very nice. Rooms are spacious but starting to get that Kissimmee smell. Internet service is shameful.

Room Tip: the concept is simple ...1 1/2 large rooms that can be used seperately or combined
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  • Stayed: March 2013, traveled as a couple
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1  Thank Mike709364
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,796 - 1,802 of 2,563 reviews

Reviewed March 25, 2013

The rooms and facility are very nice but the advertised free Internet is bogus. It takes about an hour to connect to the wifi and everything times out. Spent an hour on hold with hotair, the Internet provider, who denied that anything was wrong. If you need working wifi (and in this day and age who does not) skip this hotel.

  • Stayed: March 2013
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1  Thank incog809
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 25, 2013

We stayed @ Star Island from the 10th of March untill 24th March 2013 the first week we were there our unit was broken into.All our belongings were stolen.Including my sons laptop & external hardrrive with all his music on it he is an Entertainer.The Resort would not claim any liability we were very disappointed in the management as we have stayed @ this Resort a couple times a year for over 8 years.It is still in the hands of the police we were staying on the ground floor so Beware lock all Windows & Doors while staying @ Star Island Resort.

Room Tip: Lock all Windows & Doors Beware
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Stayed: March 2013, traveled with family
8  Thank sandra_latter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 21, 2013

The overall looks of the hotel were so beautiful the room was perfect it was even better than the picture the problem began when I had to check into the hotel. They claimed they were sold out and that they couldn't find the booking and then they could. I order a Romance package for our honeymoon we never got anything that was included. When I called the front office they never had any anwsers and the stories on why nothing was ever corrected differed. The front office manager had an attitude when I requested to have the package reduce to the regular rate since I never got additionals. The customer service during my stay was the worst.

Room Tip: Try to make sure you call before you come to the hotel to confirm you actually have the booking. If...
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  • Stayed: March 2013, traveled as a couple
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2  Thank Ty L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 21, 2013

My family and I really enjoy our trips to star island. But I just wanted t take a moment to thank the collections dept., and specifically Denise Dinnel. Most of us think of collections as a dept. that only deals with collecting late payments and and bad debt. But I'm here to tell you that this is NOT THE CASE. Mrs. Dinnel was exemplary and tireless in her endeavors to clean up the situation surrounding my contract for an additional week per year. Members of the dept. went out of their normal areas of responsibility to help, and none more than Denise. And her boss, Barry Levinson, also jumped right in to help out. So props tothe dept., Mr.Levinson, and most of all Denise Dinnel who embodies and epitomizes professional excellence and that personable quality that we all look for. Thanks so much for caring...it makes all the difference!

  • Stayed: August 2012, traveled with family
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2  Thank albert g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Island2000, Manager at Star Island Resort and Club, responded to this reviewResponded March 22, 2013

Thank you for sharing your comments with us about your visit to Star Island Resort. It was our pleasure to have you visit and knowing you enjoyed your stay is important to us. We appreciate your kind words for Denise & Barry in the Collections Department. They do a fantastic job for the resort.

Our goal is to provide great service through caring and responsive team members. We appreciate your recommendation and look forward to having you visit us again soon.

Sincerely,

The Management Staff at Star Island Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 20, 2013

I have had many opportunities to speak to everyone in the collection department everyone is very professional and understanding especially with the way that the economy is they are always willing to help me . We love our resort and the people who work there thanks for many years of wonderful memories

  • Stayed: October 2012, traveled with family
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1  Thank Nikk-Uh B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Island2000, Manager at Star Island Resort and Club, responded to this reviewResponded March 22, 2013

Thank you for your comments on Star Island Resort collections department. We appreciate your feedback and to know you find everything meets your expectations is very important to us. We value your partnership and look forward to serving you again in the near future.

Sincerely,

The Management Staff at Star Island Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 19, 2013

We stayed in a 3-bdrm unit with seven people (four adults, three kids) over March Break. Reviews on this site were mixed so we were a little worried booking and staying here. We didn't need to worry, though, the place was fine - good location, clean and decent facilities. Not as nice as some we've stayed at, but certainly okay. We weren't happy with the first room they put us in (building #18) - room and building seemd very dated and the view was horrible. They were great, though, and moved us to a better room (building #21). The room was HUGE and well-appointed - very comfortable. They have 2 pools - both fairly basic and side-by-side but nice enough. They had a bar pool-side and a hot dog stand. My biggest issue with the place was that there wasn't a restaurant on-site. There's a TGIFridays down the road, but it's not as convenient as having something on-site. It looks like they're building something - hopefully it'll be ready soon. Overall - decent for sure and somewhere I definitely would stay again. I'd probably give it a 3.5 if I coul have...

  • Stayed: March 2013, traveled with family
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1  Thank CelesteToronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Star Island Resort and Club

Address: 5000 Avenue of the Stars, Kissimmee, FL 34746-5310
Phone Number:
Location: United States > Florida > Central Florida > Kissimmee
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Kissimmee
#4 Spa Hotel in Kissimmee
#7 Business Hotel in Kissimmee
#9 Top resorts Hotel in Kissimmee
#18 Family Hotel in Kissimmee
Price Range: $92 - $200 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Star Island Resort and Club 3.5*
Number of rooms: 466
Official Description (provided by the hotel):
Star Island resort is a Mediterranean styled resort and spa located just minutes from all of central Florida's major attractions, while still offering the quiet relaxation of luxurious accommodations with a multitude of amenities and activities. Relax in one of our spacious suites or villas with all of the comforts of home. All units include a full kitchen or mini kitchen and our largest unit can sleep up to 8 of your family and friends. Amenities include water sports, tennis, driving range, basketball, supervised family and children's activities and so much more. Visit Star Island for your unique vacation experience. ... more   less 
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Also Known As:
Star Island Resort And Club Hotel Kissimmee
Star Island Hotel
Island Star
Star Island Resort Orlando
Fairfield Star Island Resort

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