We stayed 7 weeks in February and March 2013. Accommodations were very nice and appeared as presented on their website. We liked the open floor plan downstairs and especially the view of the "lake". We were hoping for a newer (flat screen) TV instead of the "old-fashioned" kind but were told right from the start we wouldn't get a new TV if we got a lakeside location. We loved the hot tub...when it worked...and when it was clean. I'll address that later. Also, not that it mattered to us, but we were surprised there was no futon and no foozball; one of the twin beds had been moved to that room.
The internet service was great...convenient having access right in the unit. A previous place we stayed you had to go to the clubhouse. The cable was good, too. The only recommendation I would make is to have DVR service so favorite shows could be recorded...especially for people who are staying longer than a few days.
We enjoyed the private theater...we used it 3-4 times during our stay and used the microwave in the clubhouse to make popcorn. You just have to bring your movie to the front desk across the street and they play it for you. There is also a fridge right in the theater room.
However some things were lacking. We had to go to the office to get washcloths, a broom and dustpan, and mop and bucket...they do not clean while you are there and since we were staying 7 weeks, we cleaned it ourselves several times during our stay. Also our lovely palm tree clock above the kitchen sink did not work...even after we replaced the battery. The office had no replacement to offer us so we bought a cheapie at Walmart and brought it home with us.
Other things we bought and left in the unit are: paring knife, tongs, frying pan (there were NO frying pans in the unit at all), clothes hangers (there were none in the unit), and vacuum cleaner bags (the office had none). Also we bought cleaning supplies in order to keep the unit clean during our 7 week stay,
The deadbolt on the front door was faulty; we almost got locked in one morning. We reported it to the office but but it wasn't fixed before we left ,so we just stopped using it during the night. We also reported a very slow draining sink in the master bathroom that was not fixed before we left.
We wish there had been some sort of booklets explaining the security system and the heating/air conditioning. We had no clue on how to use the security system, but did figure out the a/c. Luckily we did not need the heat (even though the temperature got down in the 30's several nights) because we did not see any evidence of a heating system.
Now to the issue of the hot tub...supposedly an outside company comes in to take care of the tubs. We did not see any evidence of this; the only ones we saw caring for the hot tubs were Coral Cay staff. However they had to be ASKED to clean and add chemicals; otherwise it was not done.
The other issue of the hot tub was that it was defective...it started going through all its modes with all sorts of strange codes on the display and even started draining itself 2 days into our stay. Coral Cay staff came the next day and shut off the jets and ordered a new motor. So now we basically had an overgrown bath tub on our patio. Fifteen days later we asked them if the jets could be turned back on which they did. Finally 4 weeks into our 7 week stay the new motor was installed, but even then only "jets 1" would work and water did not come out of all the "eyes" of the tub.
Through all this...my asking almost every day if the motor was on its way...the staff was always very accommodating and super friendly. Despite my negative comments the overall experience was very pleasant.The biggest disappointment was concerning the hot tub; all the other things were minor inconveniences only.
- Official Description (provided by the hotel):
- Fabulous new gated resort located minutes from Disney!! Unique selection of 3 & 4 Bedroom town homes with private enclosed hot tub. Guests have exclusive access to clubhouse with cinema, arcade and billiard rooms, and business center next to the outdoor pool and spa. Located throughout the property are jogging trails and 2 children's playgrounds. ... more less
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- Also Known As:
- Coral Cay Hotel Kissimmee