I'll start with the good parts. Coral Cay offers huge multi-bedroom townhomes with private hot tubs for just a little bit more than the cost of a mid-range hotel room in the area. The playgrounds, pool, and community hot tub were all nice.
Now for the real experience. The condition of the place was pretty poor, but I'll save that for last because this experience was most important. On our second to last day at Coral Cay, my wife and two kids (age 2 and 4) were at the unit alone while I was gone to work. The front door deadbolt was locked. A Coral Cay employee used a key to enter the house. He didn't knock, ringing the doorbell or otherwise announce his presence. My wife happened to be by the front door at the time. He asked if someone had called about the TV (we had, but 6 days earlier, and this gentleman was the one who came down at that time to resolve the issue). My wife of course asked him to leave, and he did. She spent the last 2 days of our vacation scared every minute of someone coming in to the unit uninvited. I immediately called the front office and was told that the front desk clerk would look into it. A few minutes later I got a return call saying that he figured it out, and the maintenance guy just went to the wrong unit. Oops! I explained why this was a VERY big deal. He just said it was a mistake and that was it. I emailed Coral Cay customer service saying I had a very serious issue, explained the situation, and asked for a representative of management to reply as soon as possible. At check out, two days later, the on site manager said that he "had been trying to get ahold of me" about the issue. He said that he was sorry for the mistake. I explained that this could easily have been avoided if they had 1) had a policy to have every employee knock AND ring the bell before entering a unit, like EVERY hotel I've ever stayed in other than this one and/or 2) installed a chain or security bolt that can only be unlocked form the inside on each unit. He said that the units are individually owned and Coral Cay can't control what's inside the unit. This is why my family and I will never return to Coral Cay or any other staySky property again. If you need more reasons, here is a description of a few of the other issues we had while we were there.
It took 2 1/2 days (over 25% of my vacation) and way too many phone calls to the office to get the hot tub hot. It started out at 72 degrees when we arrived. They eventually replaced the heater. The TV emitted a loud, high-pitched electronic squeal about 50% of the time it was on. The master bedroom sheets were clearly slept in when we arrived (dark curly hairs, chunks of what appeared to be boogers, etc.). Most of the clean dishes in the pantry had chunks of dried food stuck to them. The place was generally just run down (carpets were absolutely filthy, huge stains on the couches and chairs, badly run down furniture). There was nothing to darken the bedrooms, so our young kids were up with the sun at 6am each morning until I hung the quilts over the windows (thank goodness I brought duct tape!). The final insult was that after we returned home we realized that we left my daughter's special blankie, stuffed animal and night light behind, sitting on the bed in her bedroom. No one answered at Coral Cay the first 5 times I called -- I was calling from my cell phone that the Coral Cay staff recognized on their caller ID. After the 5th attempt, I immediately called back from my office phone and they picked up on the 1st ring. They said they would look into the missing items and call back. That was a week ago. The items weren't of any value to anyone but my daughter. The overall lack of professionalism from the staff and the manager were extremely disappointing. On our next trip to Orlando, I'll gladly pay a little bit more to get two smaller rooms at a better managed property. Feeling unsafe makes the savings at Coral Cay not worth it at all.
- Official Description (provided by the hotel):
- Fabulous new gated resort located minutes from Disney!! Unique selection of 3 & 4 Bedroom town homes with private enclosed hot tub. Guests have exclusive access to clubhouse with cinema, arcade and billiard rooms, and business center next to the outdoor pool and spa. Located throughout the property are jogging trails and 2 children's playgrounds. ... more less
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- Also Known As:
- Coral Cay Hotel Kissimmee