From the minute we checked it, things began to go downhill. Our "representative" Yolanda took us to our villa. The first thing we noticed was that there was a huge dent in the door. Yolanda told us a drunk guest had smashed the door the week before, but don't worry, he's going to pay for it. When my daughters opened the closet door, a huge moth flew out. Yolanda chased it around for about 10 minutes until she finally caught it. The lock on the the patio door was broken. The couch was filthy. There was ketchup on the base of the table and the bottom of all the kitchen cabinets. The counter top was worn and buckling. The pillows in the master bedroom had dirt on it. My daughters noticed that the tub was dirty. Yolanda called the manager of housekeeping to come in and take care of the problem. The manager came in, took a dish towel and cleaned the ketchup up. I took her into the bathroom to show her the dirt in the tub, to which she said to me "please don't write us up for this, we are not allowed to spray, but do put down powder so we have no control when the bugs come out at night" It was then I realized that the "dirt" were actually dead roaches. She picked them up with the same dish towel she used to clean the ketchup. My children refused to sleep in the room. They said they would rather sleep in the car than sleep in the room. At that point, we called Intervale and tried to get another location, which was difficult to find another five star resort at such a short time. We finally found another resort, paid out of pocket and returned to Westgate 5 hours later to check out. The desk clerk did not even question us as to why we were checking out so soon. It was the worst experience we've ever had while on vacation!! I most certainly would not recommend this resort to anyone at all!!!!
- Official Description (provided by the hotel):
- Westgate Vacation Villas provides guests all the comforts of a fully furnished home along with an ideal location just 1 mile from the main entrance to Walt Disney World® Resort and minutes from other Orlando area attractions, family-friendly restaurants and shopping opportunities. The perfect choice for you next Central Florida vacation, Westgate Vacation Villas features accommodation choices ranging from cozy studios to oversized Two-Bedroom Villas with Lofts and a variety of onsite amenities such as 14 heated outdoor pools and the award-winning Drafts Sports Bar & Grill. ... more less
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- Also Known As:
- Westgate Vacation Villas Hotel Kissimmee
- Westgate Villas
- Vacation Westgate
- Westgate Resort Kissimmee Fl