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“Nice Resort, Comfortable Villas, AWESOME Location, Terrible Check-In”

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Westgate Vacation Villas Resort & Spa
Lititz, Pennsylvania
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Nice Resort, Comfortable Villas, AWESOME Location, Terrible Check-In”
4 of 5 bubbles Reviewed May 8, 2009

My father is a Westgate Owner and we exchanged this year for Westgate Vacation Villas. There were 9 of us this time around...Mom, Dad, myself, my fiance, Sister, Bro-in-law, and their three girls (the oldest is 6 and the twins are 5). We arrived at Westgate around 2:30pm on a Saturday and attempted to check in. Unfortunately, we were told our room was not yet available. No big deal, since Check-In doesn't officially begin until 4pm. They took our cell number and said they'd call us when our room was ready. We decided to take a stroll over to Pizza Hut (on site) and grab a late lunch on the patio while we waited. Afterwards, the girls ran off to explore, while us guys headed back over to the Check-In building. To make a long story short, the Check-In process was horrendous! Extremely disorganized and chaotic. Finally, after getting a little demanding, our room "magically" became available. In fact, I was told it was available for some time but they had neglected to call us (or TELL us for that matter, since we were sitting RIGHT THERE)....even after we double checked SEVERAL times with various people. There were quite a few unhappy travelers who were in the same predicament, many of which own at Westgate Vacation Villas. Terribly disappointing, but aside from this problem, the rest of our stay was fantastic!

So, although we were annoyed to say the least by the fact that our room wasn't ready until after 5:30pm, we were all very pleased with our accomodations. We were given a 3 Bedroom lock-off on the Ground floor as requested, and actually ended up in an end unit which was nice. The villa itself was very clean and comfortable, although perhaps just a bit "outdated". Our two screened in patios overlooking the lake were great, and we were just a very short walk to the pool, playground, paddleboats, mini-golf, and store....without being TOO close, so that it was always nice and quiet. The little ones enjoyed being able to walk outside the patio door every morning to feed the ducks, and the ground floor location was very convenient for getting out and about quickly! The beds were comfy. Big-screen (old style) TV was ok. Full kitchen and washer/dryer worked well and was extremely convenient. All in all, we couldn't have asked for much more in terms of accomodations.

We were off visiting the parks most days, so didn't exactly make full use of the resort ammenities, but the pool and hot tub were clean and refreshing, the kids loved the playground, on-site Pizza Hut was a nice bonus, as well as the store which made delicious chicken wings, rotisserie chicken, sandwiches, etc. Very well stocked and fairly reasonably priced (at least for a tourist hotspot like Orlando).

The location to the parks couldn't be beat, and I'd say most days we were in the parking lots for WDW parks in about 10 minutes. We also visited Sea World and Universal Studios, which were also maybe 20 minutes away. Realistically, we were probably able to get in and out of the parks almost as quickly as the monorail would take you to one of WDW's Resorts.

If you're looking for a comfortable, quiet location to serve as your "home base" for a week at the parks, I can't imagine you'd be dissapointed with Westgate Villas. There are LOTS of on-site activities that we simply didn't have time to do on the resort, and the grounds are beautiful and well-maintained. Just beware that the check-in process needs BIG improvements and prepare yourself to possibly have to wait for your room!

  • Stayed April 2009, traveled with family
    • Value
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    • Rooms
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Helpful?
2 Thank Triggerfish024
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Vacation Villas Resort & Spa, responded to this review, September 18, 2015
Thank you for sharing your vacation experience with us. We have renovated our property since you last visited and welcome you back to see what more we have improved on.

Best regards,
Ariel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,330 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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sarnia ont.
1 review
5 of 5 bubbles Reviewed May 1, 2009

having never been there before, after a tour with our guide, we were invited to a lunch in the town centre where you register. We were asked if we would like to listen to her boss . We thought that they were going to talk about the resort. To our surprise, he came out with a clip board and a contract and procced to write an amount on the top of it. He tried to sell us a time share. When my husband emphasied that we will not and can not buy as we have only been here an hour. We had never been to Florida before.; The boss got up, threw the contract on the floor along with his pencil and walked away with his hands in the air, back to his office. We stayed at the condo for six weeks as guests.

  • Stayed March 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jezabel53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Vacation Villas Resort & Spa, responded to this review, September 18, 2015
Thank you for sharing your vacation experience with us. We have renovated our property since you last visited and welcome you back to see what more we have improved on.

Best regards,
Ariel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas City, MO
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed April 29, 2009

Currently on my last few days of a 2 week stay at this place. All in all, my overall opinion of this resort isn't too terrible. Some strong points...great location, nice heated pools, plenty of activities and fun stuff to do nearby and on the property, rooms and the grounds are in fairly good condition and the maintenance staff seems to do a great job of keeping things in order.

Some weak points...both poolside bars and the on property grocery store were extremely overpriced, the pools close way too early (between 10-11PM), sales staff were extremely pushy (if anyone ever stays here, do not let your "check-in rep" talk you into attending a "breakfast appointment"! Breakfast appointments are actually 6-8 hour meetings where the rep shows you a presentation, then throws all sorts of high pressure sales pitches at you. They will tell you the appointment only lasts 2 hours, but in reality it ends up being an annoying all day event!), wireless high speed Internet doesn't work, and the security staff is extremely rude. If you can overlook all of these weaker points, and tell the sales staff to get lost, you'll most likely have yourself a great vacation!

  • Stayed April 2009, traveled solo
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    • Rooms
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    • Service
Helpful?
2 Thank tony5578
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Vacation Villas Resort & Spa, responded to this review, September 18, 2015
Thank you for sharing your vacation experience with us. We have renovated our property since you last visited and welcome you back to see what more we have improved on.

Best regards,
Ariel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
providenciales
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed April 28, 2009

After a visit of 12 days to Orlando with my family, I would just like to say that Westgates was the best pick of all the hotels and resorts that we looked at. The staff are extremely helpful the housekeeping was very efficient and overall the resort has very good amentities and lots for the kids to do. A couple of points that I would like to make is that as parents of teenagers we would like to sit and be able to have a drink and some quiet time to ourselves unfortunately Westgates offer no bar or entertainment after 11pm, although in saying that after a full day at the parks we were exhausted but would have like to have the option, another is that although we booked a studio is certainly was not big enough for a family of 4, king bed but the sofa bed turns out single.

The resort is also only 10-15 minutes away from all the local parks other than Busch which is an hour or so away but is a lovely drive to get away from the hustle an bustle of the local area.

Many say that the parking is a nightmare, these are the lazy people, you cannot always find a parking spot but you are only 10 minutes walk anywhere within the resort and if you park near reception they are more than willing to take you back to your room using one of the many golf carts they have.

I would have liked to have been able to have a guided tour of the resort but unfortunately they only offer this service to people who are looking to be part of the timeshare.

Finally, We will without a doubt be back to stay at Westgate Villas resort in Kissimmee, (only book a bigger room next time), anyone looking to book at the resort will find that they will not be disappointed, Enjoy your stay, we did,

  • Stayed April 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank provo37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Vacation Villas Resort & Spa, responded to this review, September 18, 2015
Thank you for sharing your vacation experience with us. We have renovated our property since you last visited and welcome you back to see what more we have improved on.

Best regards,
Ariel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
jax, fl
1 review
3 of 5 bubbles Reviewed April 23, 2009

We stayed at Westgate Vacation Villas first week of April 09, we had a great experience. The Villas are outdated, BUT very clean and EVERYTHING you need. The property is very overwhelming, even though there are 13 pools, they need more. We are very self motivated and did not need anything and thankfully we were not broken into, but I could see staff not being very helpful if there was anything out of the ordinary. I ordered new towels twice never received them, so we just washed them since we did have washer/dryer. The huge plus for this resort is how close it is to Disney World!!

  • Stayed April 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jaxfl4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Vacation Villas Resort & Spa, responded to this review, September 18, 2015
Thank you for sharing your vacation experience with us. We have renovated our property since you last visited and welcome you back to see what more we have improved on.

Best regards,
Ariel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, IL
Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 bubbles Reviewed April 23, 2009

While the physical layout of the resort is very nice, and the location is just fine, the services are pretty awful. We came in pretty late, and had to wait almost 90 minutes for check in. The lobby was hot, people were cranky, and beyond being understaffed, the clerks were clueless. I avoided the staff as best I could, but any interaction was miserable.

The villa itself had spots that were not quite filthy, but definitely not clean.

When this place was newer, I stayed with my family, and it convinced me that timeshare exchanges were the way to go. This trip left me pining for the competence of the desk staff and housekeeping at a Ramada Inn.

Another issue that many reviewers are not stating explicity - the demographics of the guests is very different from what they used to be. The new target market for time shares are apparently a much less-traveled and less well-behaved group, and similar in nature to what you would find at a Holiday Inn.

One the plus side, the pools were nice, they had a couple of free events where food was served and music was played.

  • Stayed July 2008, traveled with family
    • Value
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Helpful?
1 Thank doctorgooz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Vacation Villas Resort & Spa, responded to this review, September 18, 2015
Thank you for sharing your vacation experience with us. We have renovated our property since you last visited and welcome you back to see what more we have improved on.

Best regards,
Ariel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Kissimmee hotels

Oakland, California
Level Contributor
52 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed April 19, 2009

We just came back from 5 days at Westgate Villas. We exchanged timeshare so didn't cost us extra. We had a huge, two bedroom with an additional sleeping loft unit, with washer dryer, screened in porch, living room, dining area, and small'ish kitchen. The property itself is massive... oversized... thousands of units it seemed, with 14 pools scattered among the many low-rise buildings. It had plenty of onsite activities, such as fishing, children games, bikes, exercise and art classes, movie theater for kid movies, pizza place and mini-mart. We didn't do any of these since we spent our days at Magic Kingdom and Epcot Center. All in all, a great stay. Would do it again. Too bad they had to charge extra for internet.

  • Stayed April 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ruby&Cody
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Vacation Villas Resort & Spa, responded to this review, September 18, 2015
Thank you for sharing your vacation experience with us. We have renovated our property since you last visited and welcome you back to see what more we have improved on.

Best regards,
Ariel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Westgate Vacation Villas Resort & Spa

Property: Westgate Vacation Villas Resort & Spa
Address: 7700 Westgate Blvd, Kissimmee, FL 34747-4630
Location: United States > Florida > Central Florida > Kissimmee
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 58 Specialty Lodging in Kissimmee
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Westgate Vacation Villas Resort & Spa 3.5*
Number of rooms: 1024
Official Description (provided by the hotel):
Westgate Vacation Villas provides guests all the comforts of a fully furnished home along with an ideal location just 1 mile from the main entrance to Walt Disney World® Resort and minutes from other Orlando area attractions, family-friendly restaurants and shopping opportunities. The perfect choice for you next Central Florida vacation, Westgate Vacation Villas features accommodation choices ranging from cozy studios to oversized Two-Bedroom Villas with Lofts and a variety of onsite amenities such as 14 heated outdoor pools and the award-winning Drafts Sports Bar & Grill. ... more   less 
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Also Known As:
Westgate Vacation Villas Hotel Kissimmee
Westgate Villas
Vacation Westgate
Westgate Resort Kissimmee Fl

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