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“Great stay and great service”

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Westgate Vacation Villas Resort & Spa
Reviewed July 6, 2014

We visited Westgate as a guest of an owner. We had 3 suites for a great price, closely located to Disney. The staff was very attentive and helpful, especially John Givens, who checked us in and started our vaction out with great service! We spent most of our time at Disney, and did not use the facilities, other than the pool. It was a very comfortabe place for 3 families, allowing us to save money by eating in when we were not at the park.

  • Stayed: June 2014, traveled with family
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2  Thank TigerHop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Vacation Villas Resort & Spa, responded to this reviewResponded July 10, 2014

Thank you so much for sharing your vacation experience at the Westgate Vacation Villas. It pleases us to know you had an outstanding time with your loved ones. We take pride in serving you with the best staff there is in the hospitality business. Our complete kitchen surely helps you on the saving and healthy topic of your trip, being able to cook your own meals. We hope next time you come, you have more time to enjoy our great facilities as well. See you real soon! Micky

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1,556 - 1,562 of 3,582 reviews

Reviewed July 5, 2014

My parents have been owners for almost 5 years. Recently they divorced but the ownership remained. We owned timeshares at Westgate Lakes and Spa Resorts and when we did our reservation for our upgraded villa, they said they were full and told us the reservation would be made at Westgate Vacation Villas, which was fine with us. When my mom visited last month, they kept referring to her with my father's last name and we corrected them at least 20 times, even with people we had previously spoken to. When we got our room, we received a room for guests, not the one we own and pay for monthly. We spoke to the front desk where they said they were full and couldn't give us the room we pay for. We explained how the reservations were made and they said that problem was with Coorperations and that there was nothing they could do. We were outraged and they asked to come the next day to see if they had an opening. Our room had a clogged bath tub, the garbage disposal was broken and water heater didn't work. They knew we were owners, they know when people are scheduled to check out, why would they make us feel like we were stupid. The front desk man was very rude, not willing to listen to us or give us any options, simply telling us to go back to our room and wait until they called. We never received such bad customer service at Westgate Lakes and Spa. It took them three days to give us the room we reserved from the first place. They ruined half of our week of vacations.

  • Stayed: June 2014
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7  Thank AlejandraPenas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Vacation Villas Resort & Spa, responded to this reviewResponded November 24, 2015

Thank you for sharing your experience with us. Our objective is to provide all owners and guests with a vacation that is both relaxing and enjoyable. We do apologize if for any reason we missed that mark and hope that you will still stay with us again in the future.

Anja

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Reviewed July 4, 2014

The room was very clean, The washer/dryer was noisy but worked great, the full kitchen is now a must have on our list, The shuttle from our room to the other Westgate activities was great, Sami B at Drafts restaurant was very personable. Everything about our stay was terrific, and when we come back to Orlando we will be staying here for sure.

  • Stayed: July 2014
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1  Thank Jremy330
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Vacation Villas Resort & Spa, responded to this reviewResponded July 10, 2014

We are beyond thrilled to hear about your wonderful time with us and your plans to come back. We surely take our staff treatment towards our owners and guests very seriously, for that we are pleased it went as best as possible.Our fully equipped kitchen calls everyone's attention, since you can save money and eat better cooking at the resort. It would be a pleasure to host you again in the near future! Micky

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Reviewed July 3, 2014

To start, we booked as a group, yet none of us where in the same building. Even before we left, I could not get straight answers from the rude & unhelpful customer service people. If you HAVE to stay here, register online so you can use the pre-registered line at check in. Once checked-in, that in its self was a joke, we got to our room & was shocked at the cheap, poor quality of the furnishings. Really, we are paying $190.00 a night for this crap? The beds & furniture are miserably uncomfortable, there are no towel racks in bathrooms or kitchen & the shower was a trickle. The worst was the pool though, the posted pool rules were totally ignored, nor enforced by hotel staff. There were parties till all hours of the night/morning, screaming, running children without adult supervision, boom boxes and alcohol in the pool area.Finally after 4 nights of calling security (& no sleep), they came down at midnight to 'close' the pool. Again, if you HAVE to stay here, do not sleep in the master bedroom.You will never get rest. Do prepare yourself for many hidden charges the resort does not tell you about. How this place stays in business is beyond this reviewer.

Room Tip: My tip, don't stay here.
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  • Stayed: June 2014, traveled with friends
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4  Thank styx-stones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Vacation Villas Resort & Spa, responded to this reviewResponded August 7, 2014

Thank you for your input regarding your stay.

Please accept our apologies if any members of our staff were less than courteous - this is not our standard. Your comments have been forwarded to the manager of the department in question.

During the Summer the resort is filled with families and therefore it is understandable for children to be a little overexcited at the pool area, enjoying the sun and warm weather. However, we would never want this to disrupt your stay. When planning your next visit our Vacation Specialists would be more than happy to help you with a unit appropriate to your needs.

We appreciate all of your comments, as it helps us identify areas in which we can improve. We hope to have another chance to provide you with a wonderful stay.

Sincerely,
Katrina

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Reviewed June 30, 2014

I'm a time share owner at this particular resort, and all I can say is do NOT go to any of their sales pitches. They can be described as " breakfast" , "resort tours", "or a chance to earn discounts on attraction tickets". The promised one hour breakfast turned into a 2 1/2 hour sales pitch, pushy salesman and his "manager" who didn't believe me when I said NO. They shift you from one person to another in order to get the promised "gift". That only happened after I told the sales manager that I wasn't going to cough up $17,000.00 in order to save on my maintenance and taxes every year, and that my daughters had instructions upon my death to "refuse the inheritance". The "promised" 40% percent off coupon for attraction tickets only applied to one location, nothing Disney, and not a place we cared to go to this trip.
On a positive note, check-in with Carmen was fast and efficient even if they do make her lead you toward a salesman, the 2 units in the same building for extended family were clean, if a little shop worn, (makes me wonder what they are really doing with my maintenance fees) the pool was close, warm, and clean. No bugs in either unit. Since the family was only using the unit for breakfast and sleeping, we didn't use or need the amenities at the resort. It's close to Disney, Universal, Sea World and many other attractions, and the only reason we stay there. Check out was simple, drop the key cards in the box at the guard shack as you drive out.
This resort has so much promise. It's a shame Siegel and his greed are ruining it with shifty sales people and shady dealings!

Room Tip: For my family, staying as far away from the center of the resort assured us of the fewest number of...
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  • Stayed: June 2014, traveled with family
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3  Thank Karen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Vacation Villas Resort & Spa, responded to this reviewResponded July 11, 2014

We trully value your comments in regards to your stay at the Westgate Vacation Villas. We are very glad that you enjoyed our complete and clean units , the pool and the friendliness of our staff. We strive in providing you with an excelent quality vacation time ; we apologize if, somehow, our sales staff did not make you feel the same way. We appreciate that you brought it to our attention as we will pass this on to our management team to prevent it from happening in the future. It would be wonderful to host you in again! Mika

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Reviewed June 30, 2014

When I booked in April to visit in June, I was not informed that rooms are not be assigned until you arrive. I booked 2 villas. The villas that we were assigned were not the villas that were shown to us when we purchased in 2011. My husband and I bragged to our guests about Westgate. We arrived with 9 guests, 3 of whom were potential buyers. The reservation desk could not find 2 villas located close to each other. One was located in building T and the other in building Z. We were given our keys and directions to find the villas. When we arrived at the villa in building T1, it was embarrassing, they found roaches in the all the cabinets. They had to move all food to the refrigerator. Roaches were also under the sink. They found men's soiled underwear in the bedding. When they called for assistance it was prompt but it should have never happened. Needless to say, the potential buyers declined the tour.When the remainder of the guest arrived at villa Z the keys did not work. My husband went back to have the keys re-keyed, we were left standing in the heat for about 30 minutes. We asked the young lady (Westgate employee) who could gain entrance to the villa if we could move into the room. I showed my reservation. She telephoned someone who told her no. So there we were standing in the sweltering heat. Security finally showed up and re-keyed the cards. The sink was leaking, there were bugs, and this villa was smaller than the one in T1. Someone needs to check the lock to Z5 because we had to have the keys re-keyed again the next day.Considering that this was our first trip after we purchased in 2011, we did not anticipate any of this. I have read horror stories about Westgate but I chose to wait until I had my own experience and boy did I have an experience. I was so embarrassed that my guests had to witness this experience. My husband and I still like Westgate and will return, but to ensure that this does not happen again, we upgraded to a 3 bedroom lockout in the towers. I hope that this embarrassing experience was a one time occurrence.

  • Stayed: June 2014, traveled with family
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8  Thank squeaky4053
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Vacation Villas Resort & Spa, responded to this reviewResponded August 7, 2014

Thank you for taking the time to tell us about your unfortunate experience with the cleanliness of your units.

We have made note of each one of your housekeeping and maintenance concerns and will address them directly with the resort.

We do hope that during your next visit, you feel that we exceed your expectations.

Sincerely,
Anja

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Reviewed June 30, 2014

The family reunion was fantastic and filled with so much fun. Everything went well during the stay. The staff went above and beyond in providing assistance. It was truly a great pleasure staying at WVV.

  • Stayed: June 2014, traveled with family
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1  Thank Ophelia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Vacation Villas Resort & Spa, responded to this reviewResponded July 10, 2014

How wonderful it is to know that you chose us for your family vacation here in Orlando. What a better place than the Mickey land to come and have some memorable time with your loved ones. In order for your vacation to be the best one, we provide you with complete units and amenities and a huge property that offers everything you need, with no need to leave the property; only to go to the parks and malls, of course. Please, let us provide you with many more memorable moments to come! Mika

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Additional Information about Westgate Vacation Villas Resort & Spa

Address: 7700 Westgate Blvd, Kissimmee, FL 34747-4630
Location: United States > Florida > Central Florida > Kissimmee
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 63 Specialty Lodging in Kissimmee
Price Range: $92 - $229 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Westgate Vacation Villas Resort & Spa 3.5*
Number of rooms: 1024
Official Description (provided by the hotel):
Westgate Vacation Villas provides guests all the comforts of a fully furnished home along with an ideal location just 1 mile from the main entrance to Walt Disney World® Resort and minutes from other Orlando area attractions, family-friendly restaurants and shopping opportunities. The perfect choice for you next Central Florida vacation, Westgate Vacation Villas features accommodation choices ranging from cozy studios to oversized Two-Bedroom Villas with Lofts and a variety of onsite amenities such as 14 heated outdoor pools and the award-winning Drafts Sports Bar & Grill. ... more   less 
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Also Known As:
Westgate Vacation Villas Hotel Kissimmee
Westgate Villas
Vacation Westgate
Westgate Resort Kissimmee Fl

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