We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great stay”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 13 more sites!
Holiday Inn Orlando SW - Celebration Area
Ranked #38 of 154 Hotels in Kissimmee
Reviewed November 21, 2013

This hotel is great, stayed with them couple of times over the last 6 months for business! The staff was always helpful and willing to assist.
Loved the bar and the breakfast, I would stay here at any time my travels brings me back to Central FL

  • Stayed: November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Travis P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brad_boland, General Manager at Holiday Inn Orlando SW - Celebration Area, responded to this reviewResponded November 24, 2013

Thank you for your positive review of our hotel. We are pleased that our staff exceeded your expectations and that you enjoyed our Food & Beverage facilities, especially breakfast.

We look forward to serving you again on your next trip to the Orlando/Celebration area!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (1,528)
There are newer reviews for Holiday Inn Orlando SW - Celebration Area
See the most recent reviews
Traveler rating
Traveler type
Time of year
Language
  • More languages

698 - 704 of 1,528 reviews

Reviewed November 20, 2013

This is another example of a hotel trying to cheat money out of tourists by charging a resort fee. This is not a resort, it’s not on a lake, it’s not on a golf course, there’s no beach, no zip line nor any other “resort” activity, it’s just a hotel.

- No complimentary breakfast.
- No welcome cookies, coffee, or other treats available throughout the day. Holiday Inn Express gives goodie bags to Priority Members but this hotel doesn’t do that.
Bathtub old, gunky, and dirty.
No microwave, fridge was smaller than a college dorm fridge.
- If you’re in the wrong rooms they face a massive roof and service area. In the morning large trucks come to the service area and make a boatload of noise. Also, the airhandlers on the roof are very loud.
Our balcony was so dirty we couldn’t use it but who cares, those air handlers were so loud we didn’t want to stay outside anyway.
Security at the door to Tower 2 is a joke. During the day the door requires your room key to enter. At night the doors were usually wide open. Brilliant.
Slow internet. It helps to know if you can’t log-on you have to call the front desk because they’ve changed the password.

Also, I find it disingenuous that after each review management ignores the issues instead choosing to comment with “false positives” about the hotel. If they spent more time focusing on improving the hotel per guest’s suggestions I might find their comments more credible. As it is, management appears to be unsuccessfully trying to spin things.

Bottom line: I will never stay here again because charging a resort fee is wrong. So hooray for you Holiday Inn, you got your resort fee from me this time but you need to wake up! THERE ARE PLENTY OF NEARBY HOTELS THAT ARE NICER THAN YOU, NEWER THAN YOU, JUST AS CLOSE TO ATTRACTIONS AS YOU, BUT DON’T CHARGE LAME RESORT FEES. Just sayin’.

Stayed: November 2013, traveled as a couple
Thank Dustyduo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brad_boland, General Manager at Holiday Inn Orlando SW - Celebration Area, responded to this reviewResponded November 24, 2013

On behalf of our team at the Holiday Inn Main Gate East, we would like to thank you for your recent visit and feedback. We sincerely apologize for any issues you many have encountered during your stay.

You mentioned your frustration with the resort fee, but this minimal fee covers services including transportation to the theme parks, pool activities, free Internet, in-room safes and free local phone calls. The fee is listed on our brand and third party websites, through our Central Reservations office, and is disclosed once again during check-in. The majority of hotels in our area charge this fee and we truly feel it is a benefit to our guests when you consider all that it includes.

We wish that we had been made aware of some of the other items you mentioned because our Guest Services Managers are there to assist you 24 hours per day. We would have been happy to change your room to a more desirable location or deliver a microwave to your room. Please know that we take all comments seriously and work hard every day to improve our hotel and to provide a pleasant experience for all guests. We apologize again that you were dissatisfied with your stay, but thank you for your feedback.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 14, 2013

the hotel was OK the staff was great an helpful the area was ok also just a little away from old town the rooms are small pool was ok the Park Shuttles that a good one did not see a shuttle toke the cab for the parks the refrigerator was not clean did not put food in over night get a room in the front the only entertainment is to go to old town at night .

  • Stayed: January 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank franksgogetter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brad_boland, General Manager at Holiday Inn Orlando SW - Celebration Area, responded to this reviewResponded November 15, 2013

Thank you for your recent review of the Holiday Inn Main Gate East. We are pleased you enjoyed your stay with us. We are located across the street from Old Town which has many activities and events for our guests. We are pleased that you were able to take advantage and enjoy the entertainment there while you were here. We are also convenient to the parks, local shopping & restaurants.

We do have daily complementary transportation to the Magic Kingdom. We apologize for the issue with your refrigerator. We hope you contacted our guest services, which is open 24 hours per day, to have it addressed.

We look forward to seeing you on your next trip to the Orlando/Celebration area.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 6, 2013

The staff was extraordinary and the pools were nice. I stayed with my 2-year old daughter on this vacation and she loved the child's pool. My wife and I utilized the nice lounge at night which was relaxing and made solid drinks. The hotel staff seemed to truly care about my stay which made our vacation nice.

  • Stayed: October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Benjamin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brad_boland, General Manager at Holiday Inn Orlando SW - Celebration Area, responded to this reviewResponded November 8, 2013

On behalf of the Holiday Inn Main Gate East, we would like to thank you for taking the time to write such a positive review of our hotel. We are also pleased that you and your family enjoyed your stay with us.

Once again, thank you for your positive review and we look forward to seeing you again on your next trip to the Orlando/Celebration area.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 5, 2013 via mobile

I always find holiday inns just fine but this one is average. The pool is outside, older rooms, bad neighborhood. No conditioner either! I booked it through southwest vacations and got a deal for 4 days. I am afraid to see what people might really pay a night for this place. We got the bunkbed room but the refrigerator is so loud my daughter is afraid to sleep near it. I never got a list of park shuttles like my reservation said and I have never seen anything outside picking or dropping people off. Will not stay here again or this area.

Stayed: November 2013
1  Thank American-Germany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brad_boland, General Manager at Holiday Inn Orlando SW - Celebration Area, responded to this reviewResponded November 5, 2013

On behalf of all of us here at the Holiday Inn Main Gate East we would like to thank you for your recent stay with us and for providing your feedback regarding your experience. We would like to sincerely apologize for any issues that you may have encountered during your stay’. We have made many improvements in the guestrooms to enhance the guest experience. We also apologize for the noise from the refrigerator in the guestroom. , We hope that you reached out to our 24 hour Guest Service desk to have it replaced during your stay. We do get many positive comments on our location as it relates to the Magic Kingdom, Old Town and restaurants & shops. We do have a complementary shuttle to the Magic Kingdom that runs on a schedule.

We hope you reached out to the Guest Service desk to confirm the times. Our goal is to provide great service to all of our guests and to exceed your expectations throughout your entire stay. We once again apologize for not exceeding your expectations and we hope that in the future you and your family will give us another chance to make our property your home away from home. If you would like to discuss your experience further please feel free to contact me directly @ brad.boland@whg.com.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 4, 2013

Very Pleasant stay, clean room very helpful polite staff.
Great location for evening entertainment.
A must see is the cruise at old town at the weekend.
We used the Lynx bus service to get around no problems.
Would stay here again.

  • Stayed: December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank martinsmail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brad_boland, General Manager at Holiday Inn Orlando SW - Celebration Area, responded to this reviewResponded November 5, 2013

Thank you for your positive review of the Holiday Inn Main Gate East. We are pleased that you enjoyed our location and proximity to Old Town across the street. Your comments regarding the clean room and great staff are very much appreciated.

We look forward to seeing you on your next visit to the Orlando/Celebration area!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 2, 2013

We arrived early and were swiftly checked in. I had telephoned ahead and asked for a room away from lifts. When getting to our room, we were next door to the lift!

Went back to reception and were swiftly moved. Great service here.

Our room was in the second building overlooking the pool. Room was clean, comfortable, and had a fridge whish was helpful.

Had the need to use a dentist when here and the front desk staff were very helpful.

Hotel is convenient for getting around the area, about a 20min drive to Universal, Disney and the main restaurants of International Drive.

Would I stay here again? Yes!

  • Stayed: October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Darryl M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brad_boland, General Manager at Holiday Inn Orlando SW - Celebration Area, responded to this reviewResponded November 5, 2013

Thank you for your positive review of the Holiday Inn Main Gate East. We appreciate your positive comments on the excellent service you received. We are also pleased that the location fit your needs.

Again, thank you for the excellent review. We look forward to seeing you on your next visit to the Orlando/Celebration area!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Kissimmee hotels
0.5 mi away
Quality Suites The Royale Parc Suites
0.4 mi away
Comfort Suites Maingate East
4.7 mi away
Galleria Palms Hotel
Galleria Palms Hotel
#6 of 154 in Kissimmee
274 reviews
Show Prices
Show Prices
Show Prices
0.3 mi away
Celebration Suites
Celebration Suites
#21 of 154 in Kissimmee
3,750 reviews
2.6 mi away
Seasons Florida Resort
Seasons Florida Resort
#16 of 154 in Kissimmee
601 reviews
4.9 mi away
Comfort Inn Maingate
Comfort Inn Maingate
#26 of 154 in Kissimmee
754 reviews
Show Prices
Show Prices
Show Prices

Been to Holiday Inn Orlando SW - Celebration Area? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Orlando SW - Celebration Area

Address: 5711 W Irlo Bronson Memorial Hwy, Kissimmee, FL 34746-4746 (Formerly Holiday Inn Main Gate East)
Phone Number:
Location: United States > Florida > Central Florida > Kissimmee
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Kissimmee
Price Range: $79 - $174 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Orlando SW - Celebration Area 3*
Number of rooms: 444
Official Description (provided by the hotel):
Devote your time to fun activities at Holiday Inn Orlando SW - Celebration Area, located in Kissimmee, Florida, off U.S. Highway 192 East (also known as the Irlo Bronson Memorial Highway). We are an official Walt Disney Good Neighbor full-service hotel! Enjoy our newly renovated rooms, kid suites, meeting facilities, pool, kids theater, and business and fitness centers! Reminisce with M-I-C-K-E-Y M-O-U-S-E at the world-famous Walt Disney World resort in nearby Orlando. See the characters come alive at the Magic Kingdom. Travel to futuristic times at Epcot center. Witness pure movie magic at Disney s Hollywood Studios. Visit Osceola Heritage Park, a 120-acre multipurpose complex that offers exciting sports and entertainment shows. Catch a concert or event at the Silver Spurs Arena, or a baseball game at the Osceola County Stadium. Shop at the Loop, a large outdoor strip mall housing major department stores and smaller retail stores, casual restaurants, and a movie theater. Rev your engine and head to Old Town, a vibrant, family-friendly shopping, dining, and entertainment destination. Enjoy live entertainment each night and don t miss the Classic Car Cruises. Rejuvenate with a tasty hot breakfast at our Trattoria Cafe. Eat hearty from our Best-4-Breakfast menu. Enjoy a leisurely, peaceful vacation or comfortable working environment at our hotel, where Kids Stay Free and Kids Eat Free. Relax, it s Holiday Inn Orlando SW - Celebration Area. There is a Daily Service Fee of $15 which guests pay upon check-out. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Hotels.com, Expedia, Priceline, TravelUp, Travelocity, TripOnline SA, Cancelon, Orbitz, Hotwire, HotelsforEveryone, getaroom.com, Evoline ltd and HotelsClick so you can book your Holiday Inn Orlando SW - Celebration Area reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Main Gate East Hotel Kissimmee
Holiday Inn Orlando
Orlando Holiday Inn
Holiday Inn Kissimmee
Kissimmee Holiday Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing