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Reviewed December 6, 2012

Our room was fine. Fairly clean, we did not spend much time in our room, as we were out at the local theme parks. I was disappointed with the knowledge of the staff there. Every time I called the front desk they didn't seem to have an answer. For a hotel, we found them to be very unaccommodating. First of all they provide a free shuttle to 2 parks. The rest of the parks you have to pay 15$ per person. The worst part about that is, the hotel across the street Celebration Suits (who actually uses the exact same shuttle to pick up their guests as well) does in fact include the shuttle fee for their guests. So we had to pay and they walked on for free. Holiday inn should research what their competitors are doing. Next time we will be staying with Celebration. Also, they did not have a shuttle to go to the airport, fine. However, when we inquired about options to get to the airport, they gave us a taxi cab number which would have cost us $75.00. We ended up having to do our own research and found a shuttle for $40.00. Holiday Inn should be on top of this information and be able to provide their customers with the best information possible. I was aware of the resort fee when I booked the hotel, however once we stayed there we weren't sure what it was even for. This hotel was average and did not include anything different from any other hotel (pool & a gym). When traveling and staying at a hotel, at the very least I would expect for the hotel to be much more knowledgeable and helpful. It made our trip a hassle trying to research and figure out everything in the area ourselves.

  • Stayed: December 2012, traveled as a couple
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Thank Hamilton1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RevAsst, Guest Relations Manager at Holiday Inn Orlando SW - Celebration Area, responded to this reviewResponded December 7, 2012

We would like to thank you for reviewing our property. We are sorry to hear that we did not exceed your expectations during your recent stay with us. Our hotel does offer free shuttles to the Disney Parks because we are a Disney good neighbor hotel, however any additional shuttle services are available at a minimal cost to the guest. We are also sorry that the level of service we provided you was not on point. We strive and take pride in giving outstanding service to all of our guests. We will use your feedback to help improve the overall experience for all of our guests and we hope that in the future you will give us another chance to exceed your expectations.

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Reviewed November 26, 2012

Approximately 50 of our employees were based at the Holiday Inn Main Gate East for nearly a week while attending a convention. We held one day of meetings onsite at the HI-MGE. The staff was amazing! Every request I had was taken care of promptly and with a smile. The catered meals were tasty and reasonably priced. Our server in the lounge, Marta, took wonderful care of all 50 of us with a smile. My room was very comfortable and the bed was great. I would recommend this hotel to anyone planning a business function in the area.

  • Stayed: November 2012, traveled on business
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Thank Sinamn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RevAsst, Guest Relations Manager at Holiday Inn Orlando SW - Celebration Area, responded to this reviewResponded November 27, 2012

We would like to thank you for taking the time to review our property. We are very pleased to hear that you recent stay and event with us was a good one and that our staff was able to exceed your expectations throughout your stay. We are also happy to hear that the our food and beverage department was able to provide you with great food at a good price. On behalf of all of us here at the Holiday Inn Main Gate East we would like to thank you again for hosting your event with us and hope you will return again in the future.

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Reviewed November 22, 2012

We spent 5 nights here in November.
Bed was wonderfully comfortable,bathroom very clean and hotel staff helpful.
Unfortunately the pool is in the shade most of the day though the whirlpool was very warm.
Breakfast was ok, not fantastic but adequate.
There was a very loud extractor fan?Generator? which meant that leaving the balcony window open was not relaxing even though the sun was shining during the day and at night we would have preferred to leave A/c off with the window open as it was really cool.
Overall a good base for seeing attractions around Orlando.

Room Tip: I think a room at the back would be quieter than looking towards the pool and higher up may be quieter too.
  • Stayed: November 2012, traveled with family
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Thank bready207
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RevAsst, Guest Relations Manager at Holiday Inn Orlando SW - Celebration Area, responded to this reviewResponded November 27, 2012

We would like to thank you for taking the time to review our property and for your recent stay with us. We are happy to hear that your stay with us was comfortable and that our staff was very helpful in assisting you with your needs. We apologize for any inconveniences during your stay with us and we would like you to know that we will use your feedback to help make any changes necessary to enhance the overall guest experience in the future. We hope that for your future visits you will consider choosing our property once again.

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Reviewed November 20, 2012

What can I say other than "Thank You." We stayed here for two nights and were very pleased with everything. The business computer and printer was down and we were allowed to use the one at the front desk to print. Staff made us feel very welcome. Our room was in Tower 2 on the 4th floor. Had a view of the parking lot which was not exactly awesome, but this was minor. The resort fee was to be expected; most places in Orlando have them at this point, especially for hotels that are 3 stars or more. Great clean room, wonderful pool and hot tub, very convenient to Old Town and Fun Spot. Shuttle service is offered for Disney and for Seaworld / Universal for a fee. Did not try the Pizza Hut or breakfast offered; Ponderosa Steakhouse was within an easy walking distance.

Keep up the good work, Holiday Inn Maingate East! :)

Room Tip: Tower 2 faces the parking lot. At times, one could hear the noises outside, but it was quite minor to me. Many places to eat on 192. Just drive east or west...some are within walking distance.
  • Stayed: November 2012, traveled as a couple
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Thank razorfish355
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RevAsst, Guest Relations Manager at Holiday Inn Orlando SW - Celebration Area, responded to this reviewResponded November 21, 2012

On behalf of all of us here at The Holiday Inn Main Gate East we would like to thank you for your recent stay with us. We are very happy you took the time to review our property and that you and your family enjoyed our Great Guest Service as well as the convenience of being close to all of your favorite attractions. Our staff strives to provide great guest service and we are glad that we were able to exceed your expectations. We hope that for your future visits to the area you and your family will choose our property once again.

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Reviewed November 19, 2012

Purchase from the hotel web site online and take advantage of the 20% discount for paying in advance. This makes it worth while and more than competitive for an average Kissimmee hotel. We found that the carpets were not kept quite as clean as my wife would like, but I find that this is typical for less expensive properties.

Room Tip: Ask it they have any youth groups booked during your stay and make sure they put you on another floor.
  • Stayed: November 2012, traveled with family
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Thank David N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RevAsst, Guest Relations Manager at Holiday Inn Orlando SW - Celebration Area, responded to this reviewResponded November 21, 2012

We would like to thank you for your recent stay with us as well as taking time to review our property. We are happy to hear that our discount promotion was a good offer for you and your family. We would like to thank you for your feedback and we will use it to make any necessary changes that would help us to improve the overall guest expierience. We hope you will consider our property again for your future visits.

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