The berooms were nice enough, clean and comfy beds. However, the bathroom sink was growing mould, smelled awful with no ventilation and we were very disappointed with the staff and the amount added to our bill without warning. We would never have paid that much and it caused a lot of stress. It was also not close to anything but that is probably more to do with Orlando being so incredibly spread out.
Working in hospitality, I am very patient and often try to find the reasons behind things and talk to the staff for a solution. But there is no excuse for blatantly ripping off customers and consistent apathy from staff. My friend and I are young waitresses who saved hard for this. Hotels are more expensive in Australia so we were okay with paying over $100 per night since that gets you quite a cheap hotel here. NOTHING was said about the resort tax upon booking or check-in. I’m okay to pay if I’m warned about it but to have over $200 added on our bill at the end without warning is NOT OKAY. We also had free breakfast on our booking but upon check in we were told it wasn't included.
Before arriving, I emailed the hotel to let them know we would be checking in at 1am since our flight arrived in Orlando at 11:50pm. All I received back after almost a week was “yep I’ll let them know”, without any salutations or closing. That is plain disrespectful and if you are working on the desk at a hotel or representing any business, you should know better.
Towels weren’t in our room when we arrived which wouldn’t bother us, except when they came we were given WET towels? I called about this to receive some more and they said they were out of towels and more would be brought ASAP but we never received any. Nor did we receive an apology. Milk, coffee and toiletries were not restocked daily.
We asked the staff about public buses etc. because we wanted to save money on taxis and no help was given. We asked if there were any grocery stores nearby and we were told there weren’t, although through Google we found a 15 minute bus route to a Walmart and Aldi supermarkets. We asked them what there was to do around the hotel, and they shrugged.
The shuttles to DisneyWorld are limited and only take you to Epcott Centre, not to the Magic Kingdom or Hollywood Studios and we wish we’d known this.
Finally, my friend was waiting for an important letter to arrive. They called our room to say it arrived, but when we went to reception then told us they had lost it. She never received it. I don’t understand.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com and Travelocity so you can book your Radisson Resort Orlando-Celebration reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Radisson Resort Orlando-Celebration Hotel Kissimmee
- Radisson Celebration
- Radisson Kissimmee
- Radisson Orlando Celebration
- Radisson Resort Celebration
- Radisson Resort Kissimmee
- Kissimmee Radisson
- Radisson Hotel Orlando Celebration