Used Priceline and got this hotel. Checked in at 8:30 after a long day at Disney celebrating my daughter's 16th birthday. We needed a night of good rest so that we could go to another Disney park early the next morning. I asked for connecting or adjacent rooms since we are a family of 5. The front desk associate did spend quite a bit of time searching, but was only able to find rooms across from each other. I appreciated her efforts. It went downhill from there. I was surprised to learn about a resort fee, since I thought that having used Priceline I had already paid the total amount. I was too tired to disagree and figured I had missed out on some fine print somewhere on the Priceline website. I was directed around to the back side of the property where our building #1 was, and told that I would need to use my room key to access the secure parking lot. No need.... the security gate was wide open for anyone to enter. Not a good sign of things to come. We were told to park alongside the back of building #1. Not possible. The few spaces they have were all filled. We ended up having to park past building #6 and lugging our things through the dimly lit "safe" parking lot.
Once inside the building, we saw that our rooms (1131 and 1132) were the first two on the hall and each within 3 feet of the exterior door. The door latch is extremely loud, as are the wheels of luggage being pulled over the threshold, the noisy teens as they come in and out from the pool, and the adults coming through talking to others or on cell phones, seemingly unaware that there might be guests inside those first two rooms who might be trying to sleep!
That I could handle. But then I saw that they had given us 2 king beds. For a party of 5! There was no mention at the front desk that we would need a rollaway. Tried to call guest services from the phone in 1132 three times. Didn't work. Went over and tried from 1131. Worked, but the phone just rang and rang and rang...no one picked up on the other end. I kept that phone going and used my cell phone to call the hotel direct. Sure enough, they picked up that one. Seems they are more concerned about getting new customers than taking care of current ones. (Especially ones that used Priceline.) When I told the operator our dilemma, she said with quite an attitude, "And what do you want me to do?" I simply responded that we were very tired and would like for each of us to have a bed. (Had we had small kids, it would have been a no brainer, but we had 3 teens.) The operator seemed frustrated with me and said she would get the front desk. I was on hold quite a while before someone came on and said that because I paid with Priceline the hotel did not know how many people were in our party. If I had to fill out that information, even the ages of my children, during reservation with Priceline, one would assume that that info is passed on to the hotel that accepts my 'winning bid'. (Even if that is not the case, front desk people should be trained to ask what kind of bed is preferred or what are the ages of the children to avoid problems like these.) She said they had no double beds available at all. The only thing she could do was send a rollaway and not charge us for it.
Thank goodness there was no fee for the bed; it literally looked like a hammock. The center was a good 6 - 8" below the edges. It creaked with every movement, and of course you could feel the framework through the thin mattress. My daughter considered sleeping on top of the blanket provided with the cot to make it more comfortable, but there was not another blanket in the room to lay on top of her.
Soon after getting the bed situation underway, I checked the setting on the a/c because it was really warm. According to the wall unit it was 65 degrees. Obviously broken, I called the operator who said she would send someone out. Twenty minutes later I called again and asked for a status of my request. It was about 10:20 now and by this time we were more than exhausted, and were really ready to get into comfortable sleep clothes but since we were all ladies staying in the room we stayed completely dressed. The operator said she would call the technician and call us right back. She never called. Within 10 minutes we heard a noise in the a/c unit and felt cool air. Two minutes after that the tech showed up. I asked him if he had done something outside of the room to make it come on to which he replied that he did not. He said it should work now but just in case switched the controls from the wall unit to the manual unit and said that it would get colder that way because the wall units can go down to 60 but the wall units can only go down to 65. He was friendly, but smelled strongly of smoke which was very unpleasant and not helpful to my kids with asthma and allergies. He said he thought it was ok, but if it wasn't he would need to change it out and that would take at least 45 minutes.
We got settled in for bed, and less than 20 minutes after the tech left the a/c quit working, never to return. I cried and cried. Nothing I could do now. It was after 10:30. (Although the only way I knew that was because of our cell phone; there was no alarm clock in the room.) The girls were in bed, trying to sleep through the noisy hall, noisy door, creaking mis-shapen cot, and now a fan blowing warm air. So much for a special 16th birthday. And worst of all, I had used Priceline so I had no leverage. It actually seemed to me that the staff treated me very unkindly because I was only staying one night and that I had used Priceline.
To add insult to injury, the following morning when I was hurriedly trying to get out of that hotel, it took a full 5 minutes to get water warm enough for a shower and the electricity went out (at least on our floor, if not the bldg) while I was putting in my contacts. It resumed after a long minute.
I cannot comment on the decor/dated concerns that other guests have had, as I spent all of my waking hours putting out fires, unsuccessfully. I can say that the two phones that worked in 1131 both had wires crackling so loudly it was difficult to hear the person on the other end. In addition, my daughter (like a previous reviewer) hit her shin on a piece of bed frame that juts out.
Some of you may wonder: I paid $70 for each room. Personally, I wouldn't even pay $10 to stay there. The hotel operator was extremely rude and lied to me. The property is not safely secured and sound carries greatly. This was supposed to be a 3 star property. I've stayed at Hampton Inns and Country Inns and Suites that were exceedingly more comfortable than this and most importantly, the staff was exceedingly more attentive and kind. I know this hotel is getting a 'facelift' within the year, but unless they switch out their staff, it won't be enough to raise my opinion that you should avoid this hotel at all costs.
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- Also Known As:
- Radisson Resort Orlando-Celebration Hotel Kissimmee
- Radisson Celebration
- Radisson Kissimmee
- Radisson Orlando Celebration
- Radisson Resort Celebration
- Radisson Resort Kissimmee
- Kissimmee Radisson
- Radisson Hotel Orlando Celebration