I stayed here last year and wrote a glowing review of this hotel and was eagerly anticipating our return this year for an annual convention at the nearby Gaylord Palms. First, the good. The hotel pools are great, including multiple hot tubs, a heated pool, the big slide, and a waterfall. The pool activities were great, and I really enjoyed the DJ that was there from noon until around 3. They had great activities for my kids, and they always ended up with cute little prizes. The free ice cream sundaes were a nice treat, and the food was an overall pretty good value. 2 kids meals came free with each adult meal, and the hotel gives you several BOGO drink coupons and various other coupons as well. Overall, the hotel employees, especially the lifeguards and various servers/bartenders were over the top nice, helpful, and friendly.
Now for the not so good. Our room smelled very musty, but we didn't want to move because my in-laws were in the room next door. The front desk said several times that they'd have someone spray the room, but no one ever did. They were nice enough to give us 2 free drink coupons and 2 breakfast coupons as a result, but our room never smelled acceptable (1304, as I know the manager typically reads these). The rooms, as many have said, need some renovation in the very near future. Our bathroom wall tiles had rust stains on them, and our elevator always said 7th floor on the inside, so we and many others got out on the wrong floor a few times before remembering this. There was also a large hairball in the hallway that was clear as day, yet it sat there for 3 days with nobody removing it. Sadly, one of the times I got out of the elevator on the wrong floor I realized it only because I didn't see the hairball. Finally, despite a flier offering a free drink every night at the sports lounge from 530-630pm, I walked in mid-stay to find that they had stopped offering this. The explanation was that too many people took the drink and left without patronizing the bar further. Then make people stay for the drink!! We actually ate there twice, so this bummed me out. When I complained up front, I was given a night's comp for the resort fee, free breakfast coupons, and that drink coupon I wanted all along.
Overall, I'd imagine that this hotel is a good value factoring in location and price. My wife's company paid, so I can't provide any insight on that. I think that the smell of the room really skewed my opinion. I had such a great time last year, and I never left the hotel again this year because we all had so much fun at the pool. This hotel has good bones.....great resort activities, great location, amazing staff....but for me it's some room renovation/refreshing away from being a 5 star for overall value.
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- Also Known As:
- Radisson Resort Orlando-Celebration Hotel Kissimmee
- Radisson Celebration
- Radisson Kissimmee
- Radisson Orlando Celebration
- Radisson Resort Celebration
- Radisson Resort Kissimmee
- Kissimmee Radisson
- Radisson Hotel Orlando Celebration