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Howard Johnson Express Inn - Suites Lake Front Park Kissimme
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Reviewed January 12, 2013

  • Stayed: January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Howard Johnson
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Robin L, General Manager at Howard Johnson Express Inn - Suites Lake Front Park Kissimme, responded to this reviewResponded February 23, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed January 10, 2013

Disappointing:- We stayed over New Years at this hotel. We are English and had contacted the hotel twice by e-mail after our booking and before our arrival, asking them if we could please have connecting rooms as our grandchildren were with us. Both times they said they had made a note of our request and would do their best but, although we were beside one another and the hotel was full of inter-connecting rooms, one never became available (or so we were told) in our whole 10 day stay! We were told to go back and check, which we did, but still no availability.

Bad:- The cleanliness was terrible! As soon as we entered our room, I noticed hair on the floor in the bathroom so I took a tissue to scoop it up and the tissue was brown with dirt! So, I used one of the hotel’s face cloths and washed the entire bathroom floor. It was totally disgusting! I left the dirty face cloth on the so that the cleaner would see, and hopefully do a better job.

Good:- What was good about the hotel was its location to the Disney and Universal Parks and shopping, and, the staff were very friendly. It also had 3 washing machines and 3 dryers available to use (at a cost, of course) and free breakfast and a fridge in the room, plus a hair dryer and free coffee and tea making facilities in your room with a fresh supply of a coffee pouches daily; so that was all very good. But, sadly, because of the tatty and tired furnishings and the dirty floor and totally disgusting carpets, I could not possibly recommend this hotel. Costs were good tho so, if you go for costs…. take your slippers and some disinfectant!!

Needs:- The hotel needs new cleaning staff and new carpets – desperately!!!

Room Tip: No tips for helping choose a room because I wrote twice, way in advance, to ask for an interconnecting room because we had our grandchildren with us and this request was not met in the whole 10 days of our stay, which was very disappointing; even though we'd asked way way before we arrived! With so many interconnecting rooms, I really can't see why this wasn't met. It really appeared like they'd just not bothered.
  • Stayed: December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Sofisticat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robin L, General Manager at Howard Johnson Express Inn - Suites Lake Front Park Kissimme, responded to this reviewResponded February 23, 2013

Thank you for taking the time out of your schedule to share your comments. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.

Although we do our best to meet specific room requests, at times durring the busy holiday season it may not be possible. When a guest failes to check out as originally plans and unfortunately does not communicate thier wish to exptend thier stay with the Front Desk staff, we then have to scramble with our room blockings. This is why hotels are very leary about guaranteeing much more than bed types. You were very dilligent with your reservation from start to finsih and I so greatly appreaciate that!

Our renovation of the hotel is still a work in prgress and our carpets are the next item to be updated.

Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed.

It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.

If I can provide any assistance, don't hesitate to contact me directly at (407)396-4762 extension 704.

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Reviewed January 8, 2013 via mobile

This is your basic motel and good value for the money we paid. Was there for 7 nights but just used it as a base and jumped in the car leaving our cases and headed for fort lauderdale and miami for a couple of nights. noisy kids around the pool but expected...room was large spotlessly clean but hated bathroom. Beds large and comfortable. 'Smokey bones' bar / restaurant across road was fantastic for food, along with 'Olive Garden' a minutes drive away which is fantastic. 'Dennys' for breakfast is a must.

  • Stayed: January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank semtex1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robin L, General Manager at Howard Johnson Express Inn - Suites Lake Front Park Kissimme, responded to this reviewResponded February 23, 2013

Thank you for your review of our hotel Semtex1. We appreciate your kind words. Unfortuately, as you know we are unable to expand the size of the bathrooms. Fortunately the Vanity/Sink area is outside and the Camode/Shower in thier own area. With so many hotels to choose from in the area, newly built and modern to the Typical Floridain Art Deco/South Beach style located right in the heart of all things vacation. I am happy you choose to stay with us! Please return again soon!

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Reviewed January 4, 2013

  • Stayed: December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Howard Johnson
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed December 24, 2012

  • Stayed: December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Howard Johnson
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Robin L, General Manager at Howard Johnson Express Inn - Suites Lake Front Park Kissimme, responded to this reviewResponded December 28, 2012

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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