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Reviewed 4 weeks ago

Booked thru Wyndham Rewards. Hotel said there would be a breakfast---none. Charged extra $9 for park shuttle which we didn't use---that fee NOT on our reservation. Dirty exteriors. Sketchy long-term residents staying here. Feral cats running around. No 1st floor available as requested, so given 2nd floor room w/ NO elevator. One ice machine for entire complex that didn't even work right.... Told property changing hands, hopefully for the better....

Date of stay: May 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank LINDA S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
howardjohnsontropica, Hotel Manager at Howard Johnson by Wyndham Tropical Palms Kissimmee, responded to this reviewResponded 4 weeks ago

Dear Valued Guest,

Greetings from the Howard Johnson by Wyndham Tropical Palms Kissimmee.
We are very much concerned with your feedback.
Our apologies for the bad experience.
Our endeavor is to offer a nice stay to all our guests but failed this time.
Actions shall be taken to improve everything on priority and you can have a good stay next time.
Hope you will reconsider.

Sincerely,
Hotel Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 10, 2019

Dirty, rundown, dangerous!
The property should be shut down for a complete overhaul or demolition. Our housekeeper did a great job with what she had. So many things are wrong. Towels are small and thin. Bathroom fixtures are old and damaged. Toilets don't flush easily. Water pressure is low. Sheriff Deputies were there multiple times due to problems on property. Gaps under doors wide enough for rodents and reptiles to enter.

Date of stay: April 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Inspiration761504
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
howardjohnsontropica, Hotel Manager at Howard Johnson by Wyndham Tropical Palms Kissimmee, responded to this reviewResponded 4 weeks ago

Dear Esteemed Guest,

Thanks for your comments.
I’m sorry that several issues combined to make your stay less than desirable.
Our sincere apologies.
We take real pride in offering the best possible guest experience, and I understand that we let you down.
You can be sure we’ll do better for you next time.
Nothing means more to us than providing a pleasant guest experience.

Sincerely,
Hotel Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 10, 2019

Location is OK, the building looks pretty nice from outside. Inside it's a bit run down. The room is outdated, bathroom is not clean (especially the bath tub), sheets, pillowcases are wrinkled, stained. No fridge, micro, coffee maker doesn'twork. Do have safe. Parking and wifi is included in the price.
Overall it could have been a 2* or 3* experience as it is hardly worse than a usual mediocre motel. I gave 1* (and would have given -5* if it was an option) because 24 hours prior arrival they overcharge your credit card by 30%. They do it with all on-line reservations not just mine. No explanation. I think it's called credit card fraud. When you arrive you notice two posts at the reception: (1) "The hotel charges $8.99 Fee Per Night, Per Room Covering Shuttles to the Theme Parks, In-Room Safe, and Inernet Kiosks" and (2) "Our hotel requires a mandatory deposit of $50.00 for each room".
Again, this is simply constitutes fraud (and I repeat: FRAUD). Most of the guests would never use any of the services mentioned in (1) and it is highly unusual to require a deposit when you book in advance. If you mentione all these the staff couldn't be more uninterested, ignorant, even sarcastic.
As far as I'm concerned I'm canceling my Wyndham Rewards account right away and start filing formal complaints.

Room tip: If you really have to stay at this motel try to get a room far from common areas. Very noisy at night.
Date of stay: May 2019
  • Trip type: Traveled solo
    • Location
    • Sleep Quality
    • Service
1  Thank ipm001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
howardjohnsontropica, Hotel Manager at Howard Johnson by Wyndham Tropical Palms Kissimmee, responded to this reviewResponded 4 weeks ago

Dear Valued Guest,

Greetings from the Howard Johnson by Wyndham Tropical Palms Kissimmee.
We are very much concerned with your feedback.
Our apologies for the bad experience.
Our endeavor is to offer a nice stay to all our guests but failed this time.
Actions shall be taken to improve everything on priority and you can have a good stay next time.
Hope you will reconsider.

Sincerely,
Hotel Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 6, 2019

Checking in was amazing, room was very nice. Beds were a bit hard but we slept good. Checking out was amazing too. They let us stay an hour past check out. Had a very nice romantic getaway for the evening/morning.

Date of stay: April 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank serenag609
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
howardjohnsontropica, Hotel Manager at Howard Johnson by Wyndham Tropical Palms Kissimmee, responded to this reviewResponded May 7, 2019

Dear Guest,

Thank you for this wonderful review! We appreciate your feedback and was pleased to hear your check-in and check out was an amazing and the room was to your liking. We have noted your comment on the bed and will consider it while making future changes. Please come back again if ever in the area.

Sincerely
Hotel Manager

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Reviewed May 3, 2019

I made acreservation for a price and taxes and fees where included when i get there i got charge some other fees in which my reservation taxes and fees where included i believe you pay a price when u do a reservation and not get there and charge some other fee which were included when u made the reservation

Date of stay: April 2019
  • Trip type: Traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Companion688758
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
howardjohnsontropica, Hotel Manager at Howard Johnson by Wyndham Tropical Palms Kissimmee, responded to this reviewResponded May 6, 2019

Dear Valued Guest,

Greetings from the .
We are very much concerned with your feedback.
Our apologies for the bad experience.
Our endeavor is to offer a nice stay to all our guests but failed this time.
Actions shall be taken to improve everything on priority and you can have a good stay next time.
Hope you will reconsider.

Sincerely,
Hotel Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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