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598 - 603 of 796 reviews
Reviewed May 28, 2013

Very clean rooms smelled very nice pool was clean and employees were very friendly...The onsite resturant was also great..Would stay again definetly recommend to family and friend being that Old Town is right across the street and lots of resturants.Also the on site poolside bar is great and the resturant ..

Date of stay: May 2013
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1  Thank Rosas1714
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jerry w, General Manager at Roomba Inn & Suites Orlando, responded to this reviewResponded November 29, 2013

Dear Guest,
Thanks for taking the time to write a review on the hotel .. I thank you. We are working hard at getting the hotel in line with the other hotels around us and make sure you always chose us when in Kissimmee/Orlando. We know that you can go any where else but you came here .. The staff will always work hard to improve and live up to your standards.

Sincerely

Jerry Walker
General Manager
jerry@roombainn.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 27, 2013

We knew due to it being a holiday weekend we should make a reservation in advance. We planned a 1 day trip to Disney for the kids since we had to drive 11 hours to help our grandmother in Fort Lauderdale. After traveling all day we finally arrived to Roomba at 11 pm where I was shocked to see a line out the door. I waited and waited and realized nobody was making any progress. Nobody every communicated that they did not have rooms even for those of us with prior reservations. I had already paid for 2 nights! After 45 and a tired hungry family in the car we figured we would figure out a refund later and just go check in another hotel. I called bookit while my husband went in and out of 3 nearby hotels to find that they have no vacancy....back to Roomba hoping something was figured out... since bookit wasn't answering my call.... Still the same people in line at Roomba. Now I find out people were being sent to occupied rooms! Once again we left I got a hold of bookit and rec'd a full refund. BUT now being after midnite Bookit could not help me find a new room. We proceeded up and down the road pulling in and out of 10 more hotels all were booked! by 1 am we had to make the decision that our 1 day in Disney would not happen. We had to drive and hour outside Orlando and make our trip home the next day.

Date of stay: May 2013
  • Trip type: Traveled with family
    • Value
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3  Thank Sara L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jerry w, General Manager at Roomba Inn & Suites Orlando, responded to this reviewResponded November 29, 2013

Dear Guest,
Thanks for taking the time to write a review on the hotel .. I thank you. We are working hard at getting the hotel in line with the other hotels around us and make sure you always chose us when in Kissimmee/Orlando. We know that you can go any where else but you came here .. The staff will always work hard to improve and live up to your standards.

Sincerely

Jerry Walker
General Manager
jerry@roombainn.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 27, 2013

We Just stayed two nights over memorial day weekend. On arrival to check in I waited in line no joking over an hour to check in. There is a BIG problem at this place I would say #1 starting with MANAGEMENT there were 4 people working the desk. They could not fix the problems for the guests nor find clean, empty rooms, while waiting an hr multiple guests returned room keys not working, given same rooms as other guests, hotel reservations that had been made not there nor rooms to given the guest nor there $ back. There were at least 3 phone calls on hold for a manager, 3 families waiting for the manager, who took at least 25 minutes to show up. At this point he shows up and the lobby no joking has 30-35 people in line to complain and or checkin. He comes around telling us "no problems you have plenty of time to wait your on vacation right?" and gave a few guests a coupon for a free drink at his resturant next door. Now I stood in line for over an hour while my husband sat in the car with our 3 small children. There were a lot of other things I could have done with my time. I took that as a slap in the face of management who does not give a crap about his guests. The staff working the desk were nice just no idea how to run things. Hotel is still under construction two buildings are being renovated. The pool is nice our room was not bad for the price it was a last minute trip. The service was so bad I will never STAY here again. It took 15 minutes to check out when at best it should have taken 1-2 just to give me a copy of the bill. Only one person working. Do your self a favor keep looking!!

Date of stay: May 2013
  • Trip type: Traveled with family
    • Value
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4  Thank 401AmyJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jerry w, General Manager at Roomba Inn & Suites Orlando, responded to this reviewResponded November 29, 2013

Dear Guest,
Thanks for taking the time to write a review on the hotel .. I thank you. We are working hard at getting the hotel in line with the other hotels around us and make sure you always chose us when in Kissimmee/Orlando. We know that you can go any where else but you came here .. The staff will always work hard to improve and live up to your standards.

Sincerely

Jerry Walker
General Manager
jerry@roombainn.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 27, 2013

This hotel is a total rip off. It's not only disgusting but it's not safe. Staff is not courteous at all or helpful. The door to our room was unlocked, we had to sleep with a chair on our door the whole night scares that someone would try to get in. There were weirs looking people hanging out on the property talking really loud which didn't allow us to sleep. Oh and if that's not bad enough.., when I wanted to bathe my daughter so we can get the hell out of there, the water was coming out brown for about 10 minutes and the bath tub was filthy. We were supposed to stay there 2 nights, I cancelled the 2nd night. I didn't leave that night cause it was late and there were no hotels Available. Disgusting place!!!!!

Date of stay: May 2013
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3  Thank sharidr1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 26, 2013

VERY POOR SERVICE! i would NOT RECOMMEND THIS HOTEL TO ANYONE!!!
I booked a hotel room for last night on Expedia 2 weeks ago called to confirm 3 days prior to our stay everything was good. Showed up last night To check in and the Hotel had been DOUBLE BOOKED!! All their rooms were full! I stood in line for an HOUR waiting to be checked in! The manager was not very friendly, didn't tell anyone what was going on, never apologized never offered to help anyone! when i got showed up there were two people working the front desk and a 3rd person checking on them she was in and out of the lobby for 30 mins. After 20 mins one Clerk left and the other went to the back room a few mins later a new clerk showed up to work and was on the phones for 10 mins before she even talked to anyone! when another costumer asked if she was checking people in she said they had no available rooms! Then resumed phone calls. SEVERAL PEOPLE ASKED to see a manager but she never did anything to find him. she said he was checking all the rooms to see if they were available. My credit card had already been charged prior to my stay so when I FINALLY SAW a manager i asked him about getting my refund he said call Expedia! *Expedia did offer me a full refund! * they are not at fault here!!! The staff at Roomba Inn and Suites were not friendly or helpful!!!

Date of stay: May 2013
  • Trip type: Traveled with friends
    • Value
    • Location
    • Service
4  Thank Kali C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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