We booked online and when we arrived we waited approx. 1 hour! There were 4 people in front of us! When we finally got up to the counter they could not find my reservation and we waited another 15 minutes. At that point they found it and told me to go to a different lady and she would finish my check in. When I went to the other lady she was with a different customer. When she was done with that customer she proceeded to call up someone else. I asked why I wasn't next and she knew nothing about me! At that point I was taken care of and given a room. When I got up to my room the key did not work. About 20 minutes later I got a working key! Around midnight someone was trying to get into my room with a key because they front desk double booked our room! At 130AM the person next doors key wouldn’t work so we were kept up for an hour with all of the noise from that. The room was missing night stands, the tub wouldn’t drain, and the bathroom was dirty. The adjoining room, which no one was staying in, had a huge hole in the door where the lock was supposed to be! When checking out they couldn’t find that I had already paid with credit card. They discounted the room $40 and I had to pay cash. 2 days later the $90 which should have been $84 was taken out of my credit card. It took about 10 phone calls and 5 days for me to get that $90 refunded to my account. They woman I was working with said she would try to get me a gift certificate or free nights stay from the managers and call me back. Needless to say I never heard back! This place was a NIGHTMARE! STAY AWAY!!
- Official Description (provided by the hotel):
- Enjoy a magical, family-fun vacation at our Kissimmee Hotel! Our Newly Renovated Roomba Inn & Suites Main Gate Hotel in Kissimmee, Florida, located right off U.S.Highway 192 East (the Irlo Bronson Memorial Highway), is an official Walt Disney Good Neighbor hotel. Our guests can enjoy the business and fitness centers while the children relish in our kid-friendly amenities including an outdoor pool, playground, and video game room. After a thrilling day at an amusement park, both parents and children will sleep soundly in one of our comfortable Guest Rooms. Rejuvenate each morning with our Roomba Express Continental Breakfast. Sip cocktails poolside from our Cabana Bar while the kids gobble down a cheesy pizza from Roomba Bar & Grill. Our Roomba Inn & Suites in Kissimmee offers guests easy access to nearby Orlando attractions. Reminisce with Mickey Mouse at the Walt Disney World resort in Orlando. See the characters come alive at Magic Kingdom. Travel to futuristic times at Epcot Center. Witness pure movie magic at Disney's Hollywood Studios. Catch a concert or event at the Silver Spurs Arena or a baseball game at the Osceola County Stadium. Shop at the Loop, an outdoor strip mall housing major retail stores, casual restaurants and a movie theater. Rev your engine and head to Old Town, a vibrant, family-friendly shopping, dining, and entertainment destination right outside our Kissimmee Hotel. ... more less
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- Also Known As:
- Days Inn Maingate East Hotel Kissimmee
- Maingate East Days Inn
- Kissimmee Days Inn
- Days Inn Kissimmee