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“Nice accommodations, excellent value!”

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Legacy Vacation Resorts
Magnolia, Texas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Nice accommodations, excellent value!”
4 of 5 bubbles Reviewed February 9, 2014

My wife and I just came back from a week's vacation in the Orlando area to visit the Disney and Universal theme parks. We stayed at the Legacy Vacation Club property in Kissimmee, and were pleasantly surprised by the quality of our accommodations. We had read the online reviews, and had hoped for one of the recently renovated rooms. When we checked in, my wife advised the front desk that we were celebrating an anniversary, and requested one of the newer rooms, if possible. Also, we had originally planned to stay for 7 days, but decided to come a day early, and hoped to be able to stay in the same room for the entire time. The staff said that they would see what they could do, and to check back that afternoon.

When we returned from a long day touring the Magic Kingdom resorts, we picked up our key, and were happy to learn that we would be able to keep the same room for our entire stay. Our room (665B) was in the building next door to the one where the main clubhouse/lobby was located.

We were delighted to find that it had indeed been recently renovated - it was a nice, spacious suite equipped with a full kitchen (including granite counter tops), and a separate bedroom with a king size bed. Other features we liked included the large bathroom, Jacuzzi tub and in-room safe. To our surprise, there was a gift basket on the counter with a bottle of champagne, chocolates and gourmet coffee...the staff had even made a pair of swans out of towels and arranged them on the bed with flower petals! (If the management or staff read this review - thank you! We appreciated that.)

We felt very welcome during our stay, and the staff was always responsive to our needs. We didn't have daily maid service, but that was fine with us - when we needed fresh towels, we just called housekeeping, and they were delivered to our room. We really had no complaints during our stay. There were times when we could hear our next door neighbors talking or TV through the walls (tile floors aren't great for noise absorption), but it didn't really bother us...usually, by the time we got back to the room, we were exhausted anyway, and passed out soon after our heads hit the pillows (plus, we used a "white noise" app on an iPad)!

We didn't have time to enjoy some of the other amenities, like the pool and exercise room, but they did look nice and well-maintained.

Overall, I would not hesitate to recommend this property - it was an excellent value for what we paid for our stay. I am sure we will stay there again in the future!

Room Tip: Stay in the buildings on the west side of the street, where the main lobby and pool are located.
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  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank RobP1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael S, Guest Relations Manager at Legacy Vacation Resorts, responded to this review, February 10, 2014
Hi Rob

Thanks so much for your kind words and taking the time to write such a great review. We always strive for top-notch customer service and are very happy we exceeded your expectations.

Please come back and visit us again real soon.

Warm Regards
Guest Relations
Legacy Vacation Club
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,106 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (256)
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English first
Sullivan, Illinois
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed February 8, 2014

My wife and I arrived at legacy Vacation Club in Kissimmee ,FL for a two week stay. We were expecting to have to pack everything up after the first week and move to a different unit for week. The hosts and hostess working the check-in counter were Ed and Sylvia. When they realized we were staying 2 weeks, they began to go the extra mile and get us a condo that met our needs for both weeks. Ed and Sylvia have hive our vacation in the Orlando area a great boost. Their friendliness and dedication to the guests is way beyond any I have encountered in the 15 years I have been using time shares in Florida and Arizona.

Room Tip: Our rooms in the Spa area are great.
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  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Dennis H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael S, Guest Relations Manager at Legacy Vacation Resorts, responded to this review, February 10, 2014
Hi Dennis

Thanks so much for your kind words and we will definitely relay the message to the staff. Please come back and visit us again real soon.

Warm Regards
Guest Relations
Legacy Vacation Club
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sudbury, Canada
Level Contributor
315 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
4 of 5 bubbles Reviewed February 5, 2014

This is a very good place. It is more like a 3.5 but didn't feel right giving it a 3. I would definitely return as it is obvious there is much improvement going on.......We had a 1 bedroom unit. It was very spacious. Either well maintained or recently renovated........we like these low timeshares, the sun shines in unobstructed.......it has a tiki bar and a market type restaurant. .......perfect for family with young kids as there is a water park, arcade, play room, children activities......also boasts 3 pools all with hot tubs......fitness room, miniature golf etc.....one trend that seems to be developping at many resorts is the early reservation of chairs with towels or a magazine etc they stay empty with no one in them until early afternoon.....maybe the pool decks need to be increased or chairs added, ran out of hot water a few times......we were suprised that we had to purchased soap for the dishwasher.......this place is located on One of Kissimmee's main streets, close to everything, shopping, restaurants and tourist attractions.....easy to get back to I 75....

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Norm907
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael S, Guest Relations Manager at Legacy Vacation Resorts, responded to this review, February 6, 2014
Dear NormD907,

Thank you for staying with us at Legacy Vacation Club in Kissimmee Florida. We are thrilled to hear that you had a great vacation with us and we had an opportunity to exceed your expectations. Our team is constantly working towards providing the best service and vacation experience ever.

Your thoughts for adding additional pool chairs and magazines by the pool area will be brought to management’s attention for consideration. Great suggestion! We do provide each unit based on the sleep accommodations a welcome pack with amenities to get you started on your vacation. Outside items such as toilet paper, paper towels, tissue and soap are replenished at no cost. Other items such as laundry soap, shampoo, and dishwasher detergent are available for a small additional fee. These fees are customary in a vacation ownership environment.

Again, thank you for your feedback and we look forward to seeing you vacation with us again in the future.

Warm Regards
Guest Relations
Legacy Vacation Club
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Blakeslee, Pennsylvania, United States
Level Contributor
45 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 bubbles Reviewed February 2, 2014

Check-in was very long for a prepaid room (20 mins). I found out why when we went to check out and the attendant told me that the person that checked us in, did it incorrectly and now she had to delete all of the charges placed on my account and refund the deposit that should never have been charged. (another 20 minute wait) The suite looked nice. Full kitchen, jacuzzi tub, king sized bed. DVD player in living room. Comfy sofa n loveseat. Flat screens in both bed and living rooms. However the floors were very dusty. Called housekeeping to mop. The bathroom sink had a slow drain and leak underneath, maintenance responded and fixed the leak right away, but the drain remained slow. Also, clusters of cob webs in the ceiling in the bath and living room area. They just needed to do a little more house keeping. The jacuzzi tub drain did not seal correctly so it drained before you were done. Poolside area was very nice however, the pool and hottub wasn't working when we arrived but was repaired and operational within 24 hours of notification. It seems like an average place that could just use a little more attention to detail. They are quick to make corrections when informed, I'm just more used to now having to tell the hotel how to maintain it's rooms. We were very close to the main road so you did hear lots of area traffic.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Pat B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael S, Guest Relations Manager at Legacy Vacation Resorts, responded to this review, February 5, 2014
Dear Pat B,

Thank you for your feedback concerning your vacation experience here at Legacy Vacation Club, Kissimmee. Please note that this is not the experience we pride ourselves on providing to our valued guests.

We appreciate you bringing to our attention some of the details missed inside your unit. We have an inspection process and your issues were an oversight by our operations team.

Additionally we want to apologize for the confusion while you were checking in. Apparently we were having some challenges with the credit card authorization process which prolonged the check in process. This normally is a fast and quick process.

Rest assured that your concerns were addressed with management and the matter has been rectified.

Overall, we are so pleased you had a great experience with us and we appreciate the positive feedback about our resort.

Warm Regards
Guest Relations
Legacy Vacation Club
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dayton,Mt.
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed January 31, 2014

This place has POTENTIAL. Our water was light yellow colored, the jacuzzi was ornamental due to the fact that there was inadequate hot water to fill it,,the showers, dishwasher, and clothes washer were also ineffectual because of the same inadequacy. A strict water usage schedule must be used here. ALSO,,,the toilet in guest bath was very slow and eventually failed. To obtain a plunger here you must go through quite a process. It seems the only available one is LOCKED in a maintenance shed "somewhere". It was finally delivered by a gentleman who offered no apology but only a lecture on how to hold the handle down till the flush is complete. At least we think that was it as his English was very poor.
Anyway it is a fairly nice place and we we may even return but we surely will not invite guests

  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pvtycby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael S, Guest Relations Manager at Legacy Vacation Resorts, responded to this review, February 3, 2014
Dear Pvtycby,

Thank you for your feedback. Please accept our sincere apology that your accommodations did not fully meet your expectations. Please note that this is not the experience we pride ourselves on providing our valued customers. We would like to take this opportunity to address some of the items mentioned in your posting.

Our water is provided to our resort by the City of Kissimmee, Florida and we normally never have complaints concerning the water quality but we will look into and address accordingly. With regards to the limited amount of hot water provided in your unit, this could be a malfunction with the hot water heater provided in the unit. Routine inspections are performed by our Engineering department. We will look into this matter further.

We apologize for the response time with plungers. We do not provide them in the units for sanitary reasons but we do have an ample supply of plungers on hand. We will also be addressing and coaching our team members with regards to guest communication.

Overall, we are pleased that you enjoyed your time here at Legacy Vacation Club, in Kissimmee Florida. Again, we appreciate your feedback and candor and we are grateful you are giving us another opportunity to regain your confidence by returning to our resort in the future.

Warm Regards
Guest Relations
Legacy Vacation Club
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Trenton, Canada
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed January 29, 2014

we stayed @ Legacy for almost 3 months last winter. The place and people there were fabulous. anything you want, just ask and they will do their absolute best to be accommodating. There was only one thing that I missed and that was a balcony but on my second visit I mentioned this and was given a suite on the third floor where there was a huge outdoor patio for our exclusive use. In Dec. when I saw how large the unit was I invited some family to join us and in Jan I had expected to have only a hotel room and was given the third floor suite which was beautiful. so my family came and stayed with us. We had fun playing bingo, arranged by Ashlee, by the pool and won a couple bar drinks. The pool water was perfect temp. This year I gave a week to my daughter and husband for Christmas and when we got there, found that we had been given a beautiful one bedroom suite overlooking the firepit.. (this is just this week) and I see all new lounge furniture by the pool. The tiki bar has a couple big tvs for sporting events or whatever you want to watch. Ron, the bartender makes everyone feel welcome and serves amazing drinks. You can't go wrong staying at Legacy on Poinciana. Thanks for a great place to holiday. and may I also mention that the location is perfect. close to Old Town, Buena Vista Outlet mall ,& a short hop to Disney. very convenient.

Room Tip: arrive early and check your room , if it's not what you want, ask if there is another availabl...
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  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank bettybeer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael S, Guest Relations Manager at Legacy Vacation Resorts, responded to this review, January 30, 2014
Hi BettyBeer

Thanks for taking the time to write such a great review and we are thrilled you enjoyed your stay with us. We will for sure pass on the positive words to the team.

Be sure to come back and visit us again soon.

Warm Regards
Guest Relations
Legacy Vacation Club
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
maryland
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed January 28, 2014

After reading some of the bad reviews, I was really nervous about staying at this place .We were using an RCI week. I called about a week before arriving, and spoke with a manager named Sarina. I explained my main concern, which was cleanliness, as I was bringing a food allergic child. She assured me that she would do everything she could to provide us with a nice stay. THANK YOU SERINA! Our room was spotless. I am aware that this hotel has a lot of different room options. The room that they gave us was pretty big, as it was a lock off. So, we had our main room, which was a nice sized kitchen, dining area, living room, master bed with king sized bed, and master bath with large Jacuzzi tub and shower. The lock off section was a den/sitting room with hide a bed couch, bathroom with smaller Jacuzzi tub and shower, and bedroom with 2 double beds. We had plenty of room. We also had the washer and dryer.

This resort is in the perfect location. We were never more than 5 minutes from a Target, Walmart, Publix, Dollar store, liquor store, Walgreens, and lots of restaurants. To name a few: Longhorn, Olive Garden, Chilli's, Ci Ci's pizza, Macaroni grill and Red Lobster. We were about 15 minutes away from Sea World, and about 10-15 away from Disney parks and DTD.

Check in was quick and easy. Every staff member we encountered was friendly and helpful. I called for blankets, and they were there in 5 minutes. Check out was done over the phone. Again, quick and easy.

If you don't go expecting a completely updated, beautiful resort, than you will be fine. We did not do much exploring outside, as it was cold, and we were busy doing the Disney thing. But they do have a lot going on. We saw several pools, and a put put course. There was also a paper given to me with daily activities for the kids. Some were free, others were low cost. (few dollars).

They do have a lot of work to do. I do believe that when all of the updates are done, it will be a really nice place. Our kitchen was updated, and the floors throughout seemed new(ish). There was defiantly some cosmetic issues. All of the beds were comfortable. Even though we have stayed at much prettier, and up to date hotels in this area, I would stay here again. Simply for knowing how clean the units were, and how perfect the location was. Also, knowing how much the staff wants you to enjoy your stay.

Room Tip: Call before you go, and request what you want. No guarantees, but I do feel like they will help you...
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  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mkmaj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael S, Guest Relations Manager at Legacy Vacation Resorts, responded to this review, January 30, 2014
Dear MKMAJ,

Thank you for choosing to vacation at Legacy Vacation Club in Kissimmee Florida. We appreciate the positive feedback about our resort and team! We couldn’t be happier that you enjoyed your experience, and we will certainly pass along the accolades to the entire team. We look forward to your return to the Kissimmee/Orlando area.

Warm Regards
Guest Relations
Legacy Vacation Club
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Legacy Vacation Resorts

Property: Legacy Vacation Resorts
Address: 2800 N Poinciana Blvd, Kissimmee, FL 34746-5258 (Formerly Celebrity Resorts Orlando)
Location: United States > Florida > Central Florida > Kissimmee
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #14 of 58 Specialty Lodging in Kissimmee
Price Range (Based on Average Rates): $
Hotel Class:3 star — Legacy Vacation Resorts 3*
Number of rooms: 514
Official Description (provided by the hotel):
Vacation in the heart of Central Florida’s most famous vacation destination – Orlando! Legacy Vacation Club Orlando located in Kissimmee, Florida puts all the magic, sun and fun virtually on your doorstep. You’re just minutes from the Walt Disney World® and Universal® Orlando theme parks, as well as the many other exciting attractions Orlando has to offer. Whether you need 1, 2 or 2-bedroom deluxe accommodations (2-bedroom deluxe suites sleep up to 8 guests), we’ll help you feel right at home. ... more   less 
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Also Known As:
Legacy Vacation Hotel Kissimmee
Celebrity Hotel Orlando
Celebrity Resorts Orlando
Celebrity Resort Kissimmee
Celebrity Resort Orlando
Celebrity Hotel Kissimmee

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