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“Kids Loved the Activities”

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Legacy Vacation Resorts
New York City, New York
1 review
“Kids Loved the Activities”
Reviewed November 8, 2013

We Stayed there during Halloween week, we did have a few problems with our room but it was all sorted out. I was able to book a couples massage for my husband and I which was amazing and worth it. The best part of our vacation was the Halloween party that was held for the kids. Our boys were so happy to do all the fun activities, there was pumpkin painting, face painting, and we even made slime. The two girls who helped out were extremely friendly so thank you Ashley and Jessica for all the help. We will stay here again in the future.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lorraine D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie C, Guest Relations Manager at Legacy Vacation Resorts, responded to this review, November 12, 2013
Hi Lorraine!

We're so glad to read about your stay with us. Thanks so much for taking the time to leave this review- it means a lot.

Our activities coordinators put in a lot of hard work, planning lots of fun for our guests to have. We're thrilled your children got to partake and also enjoyed their time here.

Please come visit us again soon!

Warm regards,
Guest Relations
Legacy Vacation Club
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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Traveler tips help you choose the right room.   Room tips (259)
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English first
florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 29, 2013

the hotel is great an so is the crew. but ring in the shack is great. does his job well, great to talk too. will make you smile an just great to be around. sitting here is great fir relaxing an getting away.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank titta841
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie C, Guest Relations Manager at Legacy Vacation Resorts, responded to this review, October 31, 2013
Dear Guest,

We want to thank you for taking the time to leave this review of your stay with us here at Legacy Vacation Club in Kissimmee.

Ron is a great guy! We're so happy to work with a team of such hard working individuals, and we're thrilled to see that he had such an impact on your stay.

Please keep us in mind for future vacations, we would love to see you again.

Warm regards,
Guest Relations
Legacy Vacation Club
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Markham, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 29, 2013

My husband & I spent 10 nights at Legacy Vac. Resort & could not ask for cleaner accomodation or better service. Beautiful surroundings & great facility. Our Kissimmee family was also very happy that we picked out Legacy & said they'd recommend it any time. So would we. Thanks to all the friendly staff who made our fisrt visit to Orlando a very pleasant & enjoyable one.

R & Y. W

Room Tip: Request a corner suite & get lots of sunshine & great views. Larger suites provide really go...
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Neta W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie C, Guest Relations Manager at Legacy Vacation Resorts, responded to this review, October 31, 2013
Dear Guest,

We couldn't be happier to read that you had a pleasant stay at our resort. Thank you for choosing Legacy Vacation Club during your time in Kissimmee. We really appreciate you taking the time to leave this review.

Please keep us in mind for future vacations, we'd love to see you again!

Warm regards,
Guest Relations
Legacy Vacation Club
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed October 25, 2013

I stayed here with a friend on her timeshare points. so many pools and spas to choose from. The resort if very kid friendly. Once my friend upgraded to elite there were so many free activities to choose from. The activities center is awesome for kids and kids at heart, mini golf, basketball, pool table. Lots of fun to be had right on property. The front staff was very friendly. The operator made sure to answer any questions we called with. Luis from breakfast and Joe? the fianance guy and his son in activities were all very friendly in a genuine way.
We stayed in the elite section that has been upgraded. The walk in shower was fantastic WOW, would be even more perfect with two shower heads! The bar stools couch and chair are very retro and NOT comfortable to sit on. With 2 adults and 4 kids no place to sit in living area, had to use pull out couch for us all to be able to lounge around in one area.
The fact that there is no dining table does make the area spacious, but would have been better to have a table to use!!
I think the fact that they have activities planned on resort like a cruise ship is really cool. The first night we watched a movie (Shrek 2) poolside. and for adults they do have a walk up bar...... However on Smore's night that started at 7 pm we arrived later and fire pit was still burning. We asked the bar tender were we got the smores kits, he referred us to the market. We asked the market employee and he informed us that it started at 7pm and if no one shows up by 715 the event is over. He informed me that the current time was 743. Again the fire pit was still going, so not really sure why we couldn't get smore kits from him?????
another bad run in with an employee was across the street at the Owners pool and rec area. as we were playing a game of pool a housekeeper knocked on the door for me to open for her as her card did not work or something? not sure she didn't speak good English and did not smile. So I felt uncomfortable having her knock on the door to open, #1 we were playing pool having fun and shouldn't have to worry about letting employees in. #2 how did I know who she was, she did have a legacy resort shirt on so I guess it was safe. This same employee 10 minutes later yelled at me as I had stuck my toe in the water to check pool temp so she thought my feet were wet, but they were not. Again she didn't speak good English so was yelling and really didn't understand her. all I could understand was Don't do it again... Sheesh!!
The last complaint I have is that since we had upgraded to elite our check out changed to 2pm. at 130pm we tried to enter arcade to use our last 3 coins, and our keys had been deactivated. We just left our coins out front for someone else. and then checked out.

Room Tip: Just from the outside I wouldn't recommend staying across the street,
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  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank rach131920
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie C, Guest Relations Manager at Legacy Vacation Resorts, responded to this review, November 8, 2013
Dear Guest,

Thank you so much for taking the time to write a review on your experience here at Legacy Vacation Club in Kissimmee, Florida. In response to the commentary made regarding the renovations; a tremendous amount of time, effort and planning went into the renovations and the overall feedback has been very well received. We appreciate your input, and as we continue to move forward and enhance our renovation plan many of the comments made will certainly be reviewed and considered with our next phase.

Our training process is ongoing and constant and we appreciate the details of your one-on–one encounters with our team members. Service and guest expectation is our number one priority and we apologize for falling short and not meeting your expectations at our resort sponsored activity. Exceptions can always be made and we should have taken the necessary steps to take care of you and your family. Our team members have been addressed and corrected through coaching and training exercises.

We apologize for your keys deactivating prior to your check out time. Keys normally deactivate on check days by 10am. Our team members, because of your check out time, should have checked the keys for the approximate expiration time before issuing the keys.

Thank you so much for all of the positive comments and accolades about our team and resort. We appreciate your feedback.

Warm regards,
Guest Relations
Legacy Vacation Club
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 22, 2013

I had previously stayed here w my daughter in March of 2011 & the condo was located in the main section close to the front desk/main building. It was a nice condo & enjoyed my stay there. It was close to many stores & eateries & close to the theme parks but distance enough to not have to deal w constant traffic from the parks.

This year, my daughter & I decide to stay here again after a pleasant stay last time. This time we were placed in the section of the resort acrossed the street. the outside wasn't as nice looking as the section we stayed in the last time. Unfortunately, the inside was the same.

Upon arriving to our room, which was located on the 2nd fl, there were towels & bedding all over the ground in front of the doors. The 2nd bedroom was located behind a double locked door. At this point the only way to access the 2nd bedroom was thru the outside. Had to call the front desk to have them send someone to unlock the door so it could be accessed from the rest of the condo. The 2nd bedroom was much more like a hotel room then a bedroom of a condo.

The living room was plain & the sofa & love seat looked worn. We had issues w lamps not turning on, checked to make sure they were plugged in. The toilets wouldn't completely flush. Had to reflush them repeatedly. The 2nd bedroom was on a different ac than the rest of the condo. The parking was an issue too. After coming home from the parks at night, there wasn't anyplace to park except one or two spots at the entrance by the pool.

Unfortunately, I would reconsider staying here again.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Tcrow517
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie C, Guest Relations Manager at Legacy Vacation Resorts, responded to this review, November 8, 2013
Dear Guest,

Thank you for your feedback. Please accept our sincere apology that your accommodations and location of your unit did not meet your expectations. Please note that this is not the experience we pride ourselves on providing our valued customers.

Unfortunately not all of our units have been fully renovated, therefore depicting a dated and aged perception. The resort does indeed have a renovation plan and each year a certain number of units are scheduled for renovation. During this process many of the items touched upon are addressed. Our goal is to have all the units renovated over a timed and scheduled plan. We recognize the need for renovation and our resort is fully engaged in this process.

Parking is normally never an issue but when our occupancy is higher and there are families traveling together with multiple vehicles, finding the best parking spot can be a challenge but there is adequate parking at the resort.

It is not uncommon to see linen and laundry bins near or at the unit locations on check out days. We have resort team members who drop off and collect linen and garbage throughout the busy check out days and because our check in time is at 4pm this process is usually completed prior to check in. We understand the importance of first impressions and we apologize for not having the completed tasks addressed prior to your arrival.

Again, we appreciate your feedback and candor and we hope you will give our resort another opportunity to regain your confidence in the future.

Warm regards,
Guest Relations
Legacy Vacation Club
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Homestead, Pennsylvania
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 19, 2013

Oh my God, this place is super fantastic. From the moment we arrived we knew we had found paradise. The lobby and the grounds are so beautiful and inviting. The condo we were assigned was so nice we could hardley believe that we paid such a small price. Their is always something happening here, they had an awesome DJ on Friday night and the fire pit was a nice ammenity too.

The say you can measure a places performance by the people that they have......We met Ron at the main pool bar and he had us in stiches for the nights that he worked. he was always quick with either directions or a recomendation for a yummy restaurant close by.

Lets say we had a Super Fantastic time in FL and the Legacy Resort was a big part of that. When in FL we will be sure to stay here again and we will tell our friends about how great it was! Thank you all for a super time!!!!

Room Tip: Have Shack Punch from the bar...Delicious
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  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Albert M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie C, Guest Relations Manager at Legacy Vacation Resorts, responded to this review, October 21, 2013
Hi Albert,

Thank you! We really appreciate you taking the time to leave this review. We couldn't be happier to read that you had such a great time here at Legacy Vacation Club in Kissimmee. It's these types of reviews that keep us going!

Ron is a great employee, and it's nice to see he had a positive affect on your time with us. He's one part of a wonderful team we have here.

Please come visit us again, we would love to see you in the future!

Warm regards,
Guest Relations
Legacy Vacation Club
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warrington, United Kingdom
Level Contributor
3 reviews
Reviewed October 17, 2013

Stayed here for a week end of September, it was a very nice 3 bedroom apartment with 2 bathrooms just for myself and my husband.Staff were very friendly and approachable. Had nothing to complain about at all.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Angieyar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie C, Guest Relations Manager at Legacy Vacation Resorts, responded to this review, October 21, 2013
Hi Angie,

We really appreciate your review, thanks you for taking the time to leave these comments about your stay. We're thrilled to see you enjoyed your accommodations as well as your entire vacation with us. We especially appreciate the nice comments regarding our staff!

Please come visit us in the future, we'd love to see you again!

Warm regards,
Guest Relations
Legacy Vacation Club
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Legacy Vacation Resorts

Property: Legacy Vacation Resorts
Address: 2800 N Poinciana Blvd, Kissimmee, FL 34746-5258 (Formerly Celebrity Resorts Orlando)
Location: United States > Florida > Central Florida > Kissimmee
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #12 of 59 Specialty Lodging in Kissimmee
Price Range (Based on Average Rates): $
Hotel Class:3 star — Legacy Vacation Resorts 3*
Number of rooms: 514
Official Description (provided by the hotel):
Vacation in the heart of Central Florida’s most famous vacation destination – Orlando! Legacy Vacation Club Orlando located in Kissimmee, Florida puts all the magic, sun and fun virtually on your doorstep. You’re just minutes from the Walt Disney World® and Universal® Orlando theme parks, as well as the many other exciting attractions Orlando has to offer. Whether you need 1, 2 or 2-bedroom deluxe accommodations (2-bedroom deluxe suites sleep up to 8 guests), we’ll help you feel right at home. ... more   less 
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Also Known As:
Legacy Vacation Hotel Kissimmee
Celebrity Hotel Orlando
Celebrity Resorts Orlando
Celebrity Resort Kissimmee
Celebrity Resort Orlando
Celebrity Hotel Kissimmee

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