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“This is the gateway to HELL !!!”

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Brightstar Vacation Condos
Ranked #135 of 152 Hotels in Kissimmee
Venice
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“This is the gateway to HELL !!!”
Reviewed September 30, 2010

It was a rainy day and I had to stop for the night to get ready for my presentation early morning. The fowl stench of the Registration should have been my first clue. The lady (?) took my creditcard, gave me a room key and disapeared. I open the room and it looked like a murder scene. Stick floor. A mouse in the microwave. Cockroaches gallore on the outhouse of abathroom they have. The whole place is putrid and they just might as well burn it or tore it down and build it from scratch. My suggestion, travellers... DO NOT EVENT CONSIDER STAYING IN THIS SHANTY!!!I

  • Stayed September 2010, traveled on business
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    • Sleep Quality
    • Rooms
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Rating summary
  • Rooms
  • Location
  • Sleep Quality
  • Service
  • Value
  • Cleanliness
Date | Rating
  • English first
  • Spanish first
  • Any
English first
A TripAdvisor Member
Reviewed September 1, 2002

My family and I booked a 3br/2ba home with a private pool for 6 adults (3 couples) via Orbitz. When we arrived, we were given a home that smelled of vomit, 1 bedroom had a queen bed, the other 2 bedrooms had twin beds (very cozy for couples), the mattresses should have been disposed of some years ago, the blinds were ragged and the chairs to the dinning table look like they were taken from a dumpster. When we complained about the beds and vomit, we were told they didn't have an alternate home available. We contacted customer service for HRN, and were told to stay that night and they would place us somewhere else for the remainder of our trip. We questioned about the smell again, we were told that the property office would have someone get rid of the vomit smell...that never happened. We had to get something from Wal-Mart. We took pictures of the place, and we are going to use them to get our money back from that 1 night in hell. We stayed at Westgate Lakes Resort for the remainder of our trip...we highly recommend Westgate. If you see Brightstar Resorts anywhere, run for you life...if you don't, you will regret it!

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Brightstar Vacation Condos

Property: Brightstar Vacation Condos
Address: 4533 W Irlo Bronson Memorial Hwy, Kissimmee, FL 34746-5303
Location: United States > Florida > Central Florida > Kissimmee
Hotel Style:
Ranked #135 of 152 Hotels in Kissimmee
Price Range (Based on Average Rates): $$
Number of rooms: 85

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