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“One word . CRAP .”
1 of 5 bubbles Review of Celebration Suites

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Celebration Suites
Ranked #21 of 152 Hotels in Kissimmee
Wesley Chapel, Florida
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“One word . CRAP .”
1 of 5 bubbles Reviewed January 6, 2013

I recommend to everyone that you do not book this ! It was a horrible experience . We were stuck in a disgusting room , the sheets smelt bad , towel , the kitchen was a mess . When you go to a hotel one thing you plan to do is .. sleep . Which i can assure you will not be able to do . Literally right outside my window there was a parking lot ( not the hotels' ) . People were fighting , playing loud music and the police even came . After a long day not being able to sleep until 5 am was not exactly the definition of a wonderful experience !

Room Tip: spend a couple more bucks and go somewhere better up the road !
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  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
2 Thank liz r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CelebrationSuitesGM, Management at Celebration Suites, responded to this review, January 10, 2013
We completely understand your frustration, Liz—it's very important to be well-rested on vacation. While the situation you've described is a one-off, we wish we could have helped you get a better night's sleep. Again, we apologize, and we hope to earn your business in the future.

Best,
Celebration Suites Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,469 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (390)
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English first
Atlanta, Georgia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed January 6, 2013

My family spent Christmas here. We stayed for a week. Room and living space is good. Good for 4, not for 6.

If you have allergies do not stay here. I developed a bad cold on the second day and was coughing on the third day. My daughter had the same on the fourth day. My husband who does not have allergies also developed a cold by the end of the week. The heater/AC were new so it's probably the vent,, the mold and dust. Water from the faucet in the bathroom smelled funny, like sewer water. I would not brush my teeth there but in the kitchen sink.

The staff are all nice although some are not acquainted with the hotel. A lady from the front desk pointed us to the wrong building for breakfast and the hotel ground is huge! It was a cold morning in December too. About breakfast, we never tried it as we gave up walking towards the building and we were told it was mostly fruits and cereals.

We stayed for 8 days and WIFI costs about $14 a week. At first my family and I thought it was for the whole family but it was for each one of us! Might work if you were to pass around one smartphone or laptop. We had to go to the business center to get free wifi. If you're willing to walk back and forth on cold nights.

Pots and pans, plates and cups and eating utensils about $11 for the entire stay.

Our room is ok, don't mind that it's old but it made me and family sick so we're not coming back.

  • Stayed December 2012, traveled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank Tet412
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CelebrationSuitesGM, Management at Celebration Suites, responded to this review, January 10, 2013
We're sorry to hear that your allergies prevented you from fully enjoying your time with us. Although we are in a warmer climate, the December air still manages to bring a few new allergens with it each season. We will definitely discuss different methods of filtration for this reason.

Your comments regarding our water are truly concerning. We have not had any other reports of a foul odor, but we would have been happy to remedy this for you or move you to a different suite. Please don't hesitate to ask—it is our pleasure to help.

Although we wish that your time with us had yielded a better impression, we truly appreciate your feedback. As a business intent on improving, we know that your comments will only aid us as we continue to better ourselves. Thank you for your candor.

Best,
Celebration Suites Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 of 5 bubbles Reviewed January 5, 2013

The rides at old town made it difficult to sleep but if you came for the late rides it would be real fun. The dishes package was very functional, clean, and complete. Well worth the money. The complimentary ORGANIC coffee was a great surprise! It's a very family friendly hotel, but not over extravagant.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Asdfdsas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CelebrationSuitesGM, Management at Celebration Suites, responded to this review, January 10, 2013
Yes, our organic coffee puts the perfect amount of pep in your step! We're so glad that you enjoyed it, and that you were equally impressed with your suite. Thank you! We'd love to have you back next year. Please tell your friends and family- the vast majority of our business comes from repeat customers and referrals!!

All the best,
Celebration Suites Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed January 4, 2013

I have stayed at this Hotel twice now and am returning again in a few weeks. The first time was in September 2011 and the second time was in September 2012. I was with my young daughter visiting Disney World both times. The location of the Hotel is great because you can take the local bus to Disney World if you miss the shuttle bus. You can also return from Disney World via the same bus to the Hotel. This makes things very convenient. The bus is just a couple of dollars and young children ride for free. The large kitchen was a big plus for us as we shopped at the local Walmart for our groceries and made our meals so that we did not always have to eat the food at Disney World. The full size fridge is an added bonus as we could keep everything for the whole week in it. The layout of the suites are good because you can pull down the murphy bed and basically have two separate rooms for sleeping. The bathroom is more than adequate. The second time at the Hotel we requested a room close to the pool and this worked out very well. We went swimming every day because of the proximity of the swimming pool. The staff were very helpful and some of them went out of their way to make our stay more enjoyable. Of course, the value for what you pay is excellent. Basically for a suite this size you can't go wrong. If you are expecting the Taj Mahal then this is not the place for you. However, if you go with the expectation that you will get good value for your money with a good location then this is a fine choice. I will let you know how my stay is after my January 2013 trip.

  • Stayed September 2012, traveled with family
    • Value
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    • Cleanliness
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Helpful?
2 Thank CubaAfficionado
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CelebrationSuitesGM, Management at Celebration Suites, responded to this review, January 10, 2013
Thanks for making us your Florida headquarters! It always a pleasure to host your getaways, and it was just as lovely to read your kind words. Thank you once again! We look forward to welcoming you back in a few weeks! Please tell your friends and family- the vast majority of our business comes from repeat customers and referrals!!

Warm regards,
Celebration Suites Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cayey, Puerto Rico
1 review
3 of 5 bubbles Reviewed January 3, 2013

The hotel is definitely going over room renovations but it still looks old and the rooms appearances could use a fresher look. When we turned on the ligths on the master room, you hear a buzzing sound, some of the applinaces on the room were not in good shape (like the refrigerator). Our room was far away from the lobby, wi-fi was expensive etc. If you are just looking for a place to just spend the night then it would be OK...but not great. At least the beds were comfortable. Don't expect luxury. Check for rates but I wouldn't pay more than $50.00/night

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank morokiller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CelebrationSuitesGM, Management at Celebration Suites, responded to this review, January 7, 2013
Thank you for staying with us. Although we apologize if you were disappointed, we are currently in the process of making the necessary updates. Still, we appreciate your feedback, and we'll definitely keep your comments in mind as we move forward. Thank you for taking the time to leave them. We hope to welcome you back soon.

Regards,
Celebration Suites Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Craig, Colorado
Level Contributor
77 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed December 31, 2012

The property is an old Holiday Inn that has received a new coat of paint. The furnishings are basic but recently repainted and refurbished. The housekeeping service is horrible. In a week our room was vacuumed twice, the beds were not made and the towels were not changed on three days and the coffee service was never replaced. One day we had to call the front desk 4 times to get the second bedroom made up and the towels replaced. After we found a housekeeping supervisor things improved. The heated pools were not heated

Room Tip: Stay as far as possible from the "Old Town" park side of the complex, the noise goes on ti...
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  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gar W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CelebrationSuitesGM, Management at Celebration Suites, responded to this review, January 7, 2013
I believe you have the wrong hotel- we were never a Holiday Inn- we were once a DaysLodge hotel. However, we strive to make everyone feel at home, so we apologize if your stay was not as comfortable as you hoped. It is very unlike us to overlook a suite, and we apologize for not being more hospitable. That said, we are glad that we were able to clear this up with our housekeeping supervisor. Still, we will be sure to discuss this with our team in depth to ensure that instances such as these remain rare. Thank you for taking the time to review us—your candor will be of great aid as we move forward.

Best,
Celebration Suites Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed December 28, 2012

So far I have not witnessed one employee smile. Nor have I been greeted in any way, even after getting our keys. The parking does not feel safe nor does it have any lighting. We payed very little for our room, while the man checking in beside us paid three times the ammount. There is no wifi in the rooms, you must go to the business center. The business center is very far from the rooms, causing you to walk through the sketchy parking lot. If you do want to pay 15.00 a person to use wifi for the week you can. It would cost is over 50 dollars to have wifi for the week for all of us. When calling the desk trying to figure out the Internet she was very rude & seemed use to the questions. Not to mention it took over 20 min for them to answer the phone. Seems like they would fix the problem after so many unhappy guest. The room is spacious but lacking incredibly in all needs. Whatever you are expecting, expect less. I will review further in the morning. Feeling bad for the staff I have not met yet. I hope to see some improvement fast.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sctravelsnorth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CelebrationSuitesGM, Management at Celebration Suites, responded to this review, January 7, 2013
This is very disappointing. We would never want our guests to feel that they needed to lower their expectations to enjoy their time with us, and we apologize if you did.

Your comments regarding our staff are quite concerning. We do our best to make everyone feel welcome, so we will be speaking to them about this immediately. Please accept our sincere apologies if we ever did anything to make you feel mistreated.

We are also troubled by your feelings about our parking lot. Although it is difficult for us to control our guests' driving habits, we have always felt that the general area was quite safe. In fact, our vigilant security team monitors the area frequently, and they are always happy to address any concerns our guests may have.

Although it never feels good to receive negative feedback, we can say with confidence that your words will only allow us to improve. Thank you for leaving them.

Best,
Celebration Suites Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Celebration Suites

Property: Celebration Suites
Address: 5820 W. Irlo Bronson Memorial Hwy., Kissimmee, FL 34746-4730
Phone Number:
Location: United States > Florida > Central Florida > Kissimmee
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Kissimmee
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Celebration Suites 2.5*
Number of rooms: 302
Official Description (provided by the hotel):
NEW for July 2016: FREE WIFI NOW AVAILABLE IN EVERY GUEST ROOM AND OUR POOL AREAS!! Affordable 1-Bedroom and 2-Bedroom Suite Hotel Sleeps 6, 8, or 10 Adults just 2 Kilometers from Disney World! Perfect for large families and International guests who want the convenience of a home with the location and services of a hotel! Conveniently located within the Kissimmee, Florida Old Town Shopping, Dining, and Entertainment Complex, Celebration Suites is a family-friendly lodging establishment containing full apartment style suites that can sleep up to 6 people with full kitchens. We feature 3 outdoor pools, a 24-hour fitness center, 24-hour on-site laundry facilities, a game room, volleyball court, and Kid's club! For those with furry friends in tow, your pets are more than welcome. We offer a complimentary scheduled shuttle service to Disney, Universal, SeaWorld, and the LBV Factory Stores daily and sell discount attraction tickets in our lobby and online every day from 7am-10pm. We now offer FREE Wi-Fi everywhere in the hotel at no charge! ... more   less 
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Also Known As:
Celebration Hotel Kissimmee
Hotel At Old Town
Old Town Suites
Suites Old Town
At Old Town Kissimmee

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