I ordered 3 Cuban sandwiches "to go" yesterday, as I have done in other occasions. The sandwiches had half of the meat and not even pickles . I called and explain to the lady(wife of the owner) and all she said was that she will let him know (meaning the husband), no apology, no come back and I will fix them, NOTHING. Today I call hoping than the owner will answer so I can explain him, my disappointed experience in HIS RESTAURANT and he replay by sending me, to go get my sandwiches somewhere else. WOW!! I started my conversation by saying that I was not expecting nothing free. That I like to give my business to small companies, and that all I wanted was consistency and the sandwich to be made as before,( after all that is what I am paying for). All this very polite. Sir, if you can not listen to your customers, how do you expect to survive and be successful in your business? The best advertisement that anyone can have is referrals, is free an a happy customer will tell one or two people in the other hand an unhappy customer will tell at lest eight to ten people about their experience. Mr. owner, you do the math! This is a new business and I know that they won't be in business for to long. Here I go 7-11 , chipper, consistency and good customer service. If I want a better sandwich, I will go to Miami and I will receive for $5.95 at Las Vegas Restaurant a huge REAL AUTHENTIC CUBAN SANDWICH with fresh made mariquitas or chicken soup or fries included in the price.
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