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“Very nice home.”
other travelers have booked this property
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Very good
2 reviews
Front of the House
Family Room
Dining Room
Kitchen and Informal Dining Area
Bedroom 1
Bedroom 2
Bedroom 3
Bedroom 4
Bedroom 5
Bedroom 6
Bedroom 7
Bathroom en-suite
Game Room
Private Pool
Emerald Island Resort Entrance
Emerald Island Resort Clubhouse and Pool
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Overview
Rental Home -
7 Bedrooms, 5 Bathrooms, Sleeps 16
Kissimmee, Florida

Reviews from our community

Very good - based on 2 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
Johnnie36...
Level 3 Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Decent Property, But Poorly Maintained”
Reviewed September 22, 2014 for a stay in August 2014
4
people found this review helpful

We stayed in the property for about one and a half weeks at the end of August and beginning of September 2014. The property met our needs so I am thankful for that. The property contact Larry was extremely nice to work with, and very accommodating.

Upon entering the home, we noticed that it was not clean. We found dirty dishes in the cabinets, dust dripping from the ceiling fans, dirt in the corners of the rooms, and black dust sprayed across the ceiling near the vents in the upper floor hallway. Next, we all did an inventory of everything that was broken in the house so that we could report the issues and not be held accountable for them. Amazingly, there were 23 different things to report. Many of the issues were pretty significant such as:
* Bathroom door latch broken
* Patio blinds broken
* Pool table corner pocket broken off the table.
* Patio screen torn from the frame
* Two broken beds within the girls bedroom (frames were literally broken)
* Emergency light not working upstairs
* Foosball table was broken
* Air hockey puck pushers were broken
* Broken pool sticks
...and so on...

During our 9 night stay, 5 of the 23 issues were resolved.

I hate being so negative about the property because it has such potential. However, unless the maintenance of the house is seriously taken care of, it is going to be a serious issue for any future guests. On a side note, I would certainly rent from Larry again if the opportunity arises...he was great!

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Plenty of space for all of us and a pretty nice house
Liked least: The cleanliness and number of broken items
Traveling group: Large Group
Would you recommend this hotel to a friend?   No.
Recommended for:
Friends getaway Families with young children
Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Sep 30, 2014
I would like to thank the reviewer Johnnie very much for meticulously checking the house and reporting his findings to us. And my sincere apologies for the inconvenience he had experienced. It had been a very busy summer for the house, with much wear and tear expected. And management dropped the ball in a few areas. Previous guests apparently hadn't thought much about those issues and hadn't reported them to us. As a result I wasn't aware of them until Johnnie's report. I talked to the property manager once I learnt of those issues and some of the more important ones were quickly taken care of the next day or two. I flew to Orlando last week and inspected the house in person. It is a big house and I agreed that there was plenty of room for improvement. A list of work items have been compiled and I am closely working with the property manager to make sure they will all be done correctly. I am sure that the house will be more pleasant to stay for our guests when the work is done. Thank you very much Johnnie!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Koby O
Laurel, Montana
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Very nice home.”
Reviewed April 14, 2014 for a stay in March 2014
2
people found this review helpful

There were 11 of us that stayed here, kids and adults. It was perfect for us. Kids enjoyed swimming every day, and the hot tub. It was nice to be able to eat at "home" instead of dining out every night. Everyone could have their own space when needed. This will definitely be the way we book vacations from now on.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: king beds and pool
Liked least: we don't have complaints
Traveling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway People with disabilities
Older travelers Families with young children
Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Apr 13, 2014
Hi Koby and Diana, we are very glad that you found our house perfect for your stay. Your great review is much appreciated. We have improved our house and our own website as suggested in your email. Again, thank you very much!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2 guests
Adults2
Children0
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