I stayed at Florida Vacation Villas over Thanksgiving week in a 2 bedroom, 2 1/2 bath townhouse. The unit fine for the most part - some updating had been done... However, when I called to confirm my reservations the week before I was assured that we would be able to swim in a HEATED pool. Monday evening my family and I tried to swim, but the water temperature simply wasn't warm enough for an evening swim. I called the following day to ask if the temperature could be adjusted. The front desk clerk informed me that it would take a few days to heat and asked if I was staying for one or two weeks. I told her one and she said that it probably wouldn't be heated enough to swim in before I left. I found the staff glossing over problems like this constantly. I was told that Guest Services would be open on Sunday. It wasn't. The facility is not manned 24/7, so if you have any problems or questions you have to wait until normal business hours. Checking in and out early or late is not especially convenient. They advertise WIFI, but it is only in the Guest Services area. The staff did inform me that if I wanted to use the Internet in the evening that I could sit on a bench outside of the office and my laptop could probably pick up the signal. Great. You also have to take out your own trash, which is located at the very back of the property behind some buildings - we had to put the trash in the car and drive it. The tour that they offer should be avoided at all costs!! It is a scam with pushy, rude salespersons. We were there for over 3 hours!! I filed a written complaint that was over 2 pages long.
For a completely enjoyable Florida experience I would NOT recommend Florida Vacation Villas. It is worth the extra money to stay at a location that is staffed with true professionals who understand customer service and working amenities!
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- Also Known As:
- Florida Vacation Villas Hotel Kissimmee
- Florida Vacation Hotel