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“Complacent and unwelcoming”

Carrabba's Italian Grill
Ranked #41 of 804 Restaurants in Kissimmee
Price range: $20 - $35
Cuisines: Italian
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Restaurant details
Good for: Romantic, Large groups, Special occasions, Families with children, Business meetings
Dining options: Dinner, Lunch, Late Night, Breakfast, Delivery, Reservations, Takeout
Reviewed October 16, 2012

We turned up and waited in line behind a couple of other families. When we got to the front, no hello, no welcome, just how many in our party, what is the name of our party and we were handed a device. No explanation of their system, no idea given of how long we would have to wait. No menu. No suggestion to have a drink at the bar. Nothing. Three of them stood there, all avoiding eye contact. So, having good ratings brings the people to the door and in this instance has led to complacency and an inability to even think about the basics, let alone perform them. If they carry on like this, the ratings will drop and more people will do as we did and take our business to a competitor.

    • Service
1  Thank Mannsmixed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviews (681)
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497 - 501 of 681 reviews

Reviewed October 3, 2012

We thought the food here was just wonderful and plentiful. Great atmosphere and our server was very professional

1  Thank SusanAlex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 21, 2012

Always good but the mussels are the best this side of the Atlantic ocean. Frequently make a meal with mussels. Service always good. Never a bad meal. Generally crowded.

Thank Jim K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 9, 2012

Our party 5 had a nice evening here. The service was as we liked ie not rushed and not slow. We are not BIG eaters so decided on no starters however when we were ordering our main the waiter informed us that we had to order our starter cos it came as part of the main----weird! Idecided on a caesar salad as it would be lighter than the minestrone soup that my wife andone of the teenagers ordered. Wise decision as the soup was a meal in itself. Our mains were very good and we all had a sweet. With a bottle of red and cokes for the kids we landed up with a $120 bill. It was a bit more pricey than our previous meal at Applebees and we all agreed that it was good but value for money Applebees won especially considering that it (Carrabas) was about 50 per cent more expensive.

Would I go again? Yes without a doubt!

    • Value
    • Atmosphere
    • Service
    • Food
Thank SandySievwright
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 13, 2012

Went to this restaurant based on reviews on Tripadvisor. To say we were not disappointed is an understatement. Service excellent (well done Nikki), food excellent and best of all value for money excellent. Is it authentic Italian? I wouldn't know. What it is is a first class restaurant with first class food. value and staff. Will definitely return

2  Thank gk406
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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