We stayed between Feb 26 and Mar 7 2014. Upon arrival we realized we were staying in a Villa with a view of the back of the resto; the desk staff changed that with no issues and moved us to Villa F with a much nicer view (pond).
The villa was clean, all appliances worked well and the amenities were as expected. Most TV channels were HD, and there was a decent variety. The beds were amazingly comfortable (1 king and 1 queen). The safe worked (after getting it reset). The full kitchen was great; the fridge wasn't overly cold but worked fine. Same with the stove, it wasn't super hot but again worked. The microwave and dishwasher were good. You are provided with one dishwasher package daily (if used). We had a small covered deck with 2 chairs and a table. The AC unit was loud, but worked so no real complaint there. There were a few ducks and other birds around the grounds... used to being fed by the guests... they were friendly ;-) The WiFi worked, but required a login each time you 'returned' to the network... free of course.
The grounds were clean and there was ample parking (note parking is random, and you may end up with a different spot each night - but all are close to the rooms for the most part). There was a security guard at the entrance during evenings and on weekends. The walkway was nicely lit. The pool area was very clean and inviting. Some loungers along with a covered seating area (both small and could fill quickly). The hot tub and pool were nice (towels provided). We did not use the resto or bar on site, but both looked nice and had people in them each day we were there. The laundry facilities cost $2 per wash and $2 per dry and worked well. Gym was also nice, had 2 treadmills and a couple other machines; along with 2 TV's. The free computer area was convenient and has a printer.
The location was excellent for us (easy access to Disney, Universal, International Drive, Downtown Orlando, Highways and the Airport). There were many many food choices in the area, as well as grocery stores/Walmart etc.
The only issue was the cleaning staff. We noticed a big difference between the weekday and weekend staff. Basically the weekend staff did NOT clean anything, did NOT provide new towels or toilet paper and did not make beds (not that that was important). The weekday staff ensured all towels were in place, toilets were cleaned and other little things were done. The issue with the towels and toilet paper was taken care of promptly by the staff (we walked over to the desk, and before we got back we had our towels and paper!)
Overall, this place was exactly what we were looking for, private, clean, good location and it felt safe. We would recommend and will be staying here again (if the pricing remains the way it is now).
- Official Description (provided by the hotel):
- Discover the ultimate in tropical resort hotels in Orlando, Florida, at the new BEST WESTERN PREMIER Saratoga Resort Villas located in Kissimmee. Surrounded by eighteen lush, breathtaking acres, our four-star-caliber resort hotel presents an astonishing array of delightful ways to spend magical days and mystical nights. Featuring magnificent two and three bedroom resort villas adorned by private waterfront balconies overlooking luscious gardens and a tropical array of plants and wildlife. Each villa is designer furnished and features exceptional character. Four-hundred-thread-count Egyptian cotton linen embraces heavenly bedding and ensures a comfortable and luxurious sense of serenity for our visitors.Dine in our on-site restaurant Saratoga Grill and Bar, serving delectable Floribbean style, tropical and American cuisine. Relax by our heated swimming pool, hot tub, and lounge deck, and enjoy pool deck services, including sun lounges, umbrellas, and towels. Children will enjoy a children’s kiddie pool, playground and game room arcade. Work out in our on-site fitness center with the latest in exercise equipment. Enjoy a scenic walk through our lush tropical gardens on waterfront boardwalks. Gaze at the diverse wildlife from our scenic covered gazebos. Warm Hospitality is Calling! ... more less
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