This is a condo style vacation villa with two or three bedrooms and bathroom upstairs and living room, kitchen and another bathroom downstairs. It is spacious and very comfortable compared to a hotel room. Here we could relax very well like a home away from home and is suitable for staying for several days. It has beautiful landscaping with a water view, fountain and board walk. Its heated pool is also nice with no smell of chlorine . The restaurant on the premises is excellent. Every thing we ordered was delicious and the price was very reasonable. We had a horrible experience at the time of check-in. The confirmation sheet of the reservation from Best Western Central Reservation stated the check in time was 3 pm. However, we had to wait until close to 4 pm for our room to be ready. This room , however, does not have nice view and had some smell from the restaurant. We asked to change the room and we had to wait until close to 5 pm to finally be able to check in. The assistant manager told us that they have a policy of check-in time of 4 pm. How can they make a policy which is different from what is confirmed for the reservation? They should hire more people for cleaning, so they are able to keep the published check-in time. We were quite happy with the second room. The assistant manager worked very hard to help make the second room ready as quickly as possible. The next day when he saw me at the pool he came to apologize and asked if everything was okay. I appreciate his follow up. The general manager also apologized to me and wanted to make sure everything was okay. The villa was clean when we checked in. However, while we stayed the daily cleaning was minimal. Many days there was no vacuuming and no supplies like soap, shampoo and conditioner were left or two body gels instead of shampoo and conditioner were left . They changed bed sheets when we asked. However, This is a home away from home and at your own home you do not vacuum every day nor do you change sheets every day, or do not get new supplies of soap, shampoo and conditioners every day. I believe that cleaning these villa takes time if one person does it. If a team of two persons works for each unit like it is done in many other hotels, I believe it would be much more efficient; it can be done much quicker and it is much easier for cleaning persons. I also noticed that even though the bed is relatively new, one side of the mattress where people sit shows signs of breaking down. They should rotate or flip over mattress once in a while in order to alleviate this problem. Except for the experience at the time of check-in, our stay was nothing but wonderful. We would certainly like to come back to stay for an even more days.
- Official Description (provided by the hotel):
- Discover the ultimate in tropical resort hotels in Orlando, Florida, at the new BEST WESTERN PREMIER Saratoga Resort Villas located in Kissimmee. Surrounded by eighteen lush, breathtaking acres, our four-star-caliber resort hotel presents an astonishing array of delightful ways to spend magical days and mystical nights. Featuring magnificent two and three bedroom resort villas adorned by private waterfront balconies overlooking luscious gardens and a tropical array of plants and wildlife. Each villa is designer furnished and features exceptional character. Four-hundred-thread-count Egyptian cotton linen embraces heavenly bedding and ensures a comfortable and luxurious sense of serenity for our visitors.Dine in our on-site restaurant Saratoga Grill and Bar, serving delectable Floribbean style, tropical and American cuisine. Relax by our heated swimming pool, hot tub, and lounge deck, and enjoy pool deck services, including sun lounges, umbrellas, and towels. Children will enjoy a children’s kiddie pool, playground and game room arcade. Work out in our on-site fitness center with the latest in exercise equipment. Enjoy a scenic walk through our lush tropical gardens on waterfront boardwalks. Gaze at the diverse wildlife from our scenic covered gazebos. Warm Hospitality is Calling! ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Best Western, Booking.com, Hotels.com, Priceline, Vacatia, Cancelon, Hotwire, HotelsforEveryone, TripOnline SA, HotelQuickly and Evoline ltd so you can book your Best Western Premier Saratoga Resort Villas reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.