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Best Western Premier Saratoga Resort Villas
Ranked #14 of 152 Hotels in Kissimmee
Bloomington, Indiana
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“The "EXCELLENT" Reviews at True and Accurate”
Reviewed October 28, 2013

Spent Sunday thru Thursday here in a 3 bedroom unit in early October. We experienced all of the same things the favorable reviews have stated. Front desk was helpful and allowed us to check in early after getting a head start on our travels early Sunday morning. Our unit was quiet, easy parking, safe and secure, clean, and roomy. Where else can you get a King, Queen, and two twins for this price plus 4 flat panel TV's! This is a great deal and very easy to get to the Disney parks without any traffic. Only a few minor areas to improve. One, if you are trying to have a big family style meal you aren't going to have seating at a dinning room table but if you are eating a meal just to eat some cereal, pizza, something simple, then the dinning bar and stools will accomodate 3 easily and there is room to eat from the couch and coffee table (that is what our kids wanted anyway so they could watch the TV). The other item was there were no ceiling lights in our unit so sometimes it wasn't all that bright but when this is my only other opportunity for imrpovement it tells you how great everything else was. Kids and I used the pool too and it was more than adequate. Glad we found this place and the reviews were helpful. I would recommend staying here to my family and friends.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 501Hoosier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff P, General Manager at Best Western Premier Saratoga Resort Villas, responded to this review, October 30, 2013
Thank you very much for your kind words regarding our property and also for pointing out areas that we can improve. Feedback from guests such as yourselves is a very valuable tool when it comes to deciding on how to best service our guests I am glad that you enjoyed our property so much and I hope we see you again soon!
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1,107 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (181)
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English first
Hudson, Florida, United States
Level Contributor
1 review
Reviewed October 26, 2013

professional,attentive staff,extremely clean and well maintained throughout would definitely stay here again I would rate this hotel in the top ten percent of all hotels in this area We stayed in this hotel for a family reunion and it far exceeded our expectations

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Genie Peterson M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff P, General Manager at Best Western Premier Saratoga Resort Villas, responded to this review, October 29, 2013
Thank you for your kind words about our property. The staff is happy that we not only met your expectations, but surpassed them. I truly hope we see you on your next Central Florida trip!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Culpeper, Virginia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 25, 2013

Stayed here a week with my husband and two small children for a Disney trip. I liked that there was lots of room and the grounds were nice. The towels smelled and were stained. Housekeeping would forget to leave us wash cloths and shampoo. One day they didn't show up at all, and when I called to find out why I got an unpleasant response. The rooms were not very clean. The showers had a collection of different hair and Serratia marcescens (the red bacteria that is most commonly the culprit of a uti) I even found the cleaning lady's hair in the bed after she made it. We ate dinner at the restaurant only once. The food was not great and the server was weird. He pulled a picture of his son out and told my 4 year old daughter he could be her big brother because they looked a like. I'm sure he was not trying to be gross but my husband was in the bathroom at the time and it was a pit creepy. At check out I was surprised at the lodging tax, bed tax and resort fee. In total it made our nightly stay 28% more than expected.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tallieho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff P, General Manager at Best Western Premier Saratoga Resort Villas, responded to this review, October 29, 2013
I am very sorry that you experienced a series of inconveniences during your stay with us. We do our best to take measures to ensure each guest has a pleasant stay; I am disappointed that you did not. Please accept my sincere apology.
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St Peterburg, Florida
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 24, 2013

My husband & I stayed in a 2 bedroom villa 13th-15th October, 2013 and had a wonderful time. We live in Florida & were visiting friends in the area. From the time we checked in until we
left we found everyone pleasant & helpful. The location made you feel as if you had escaped the hectic world. Yes, the restaurant was quite cool - so we ate outside. The grounds were beautifully landscaped and kept up. I enjoyed the pool (it didn't bother your eyes or smell of chlorine) and surrounding area.

I've left the best to last - the food. Chef Doug & his staff excel! Handmade past - wow!
Not only was the quality of food what I would expect it a hotel of the caliber of The
Renaissance Vinoy in St. Petersburg, but the portions were ample.


At the time of check-in and right up until we checked out, no one knew that I was a
Travel Agent; so there was not concession made in that regard.

I will definitely be recommending this property!

  • Stayed October 2013, traveled with family
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gaiil D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff P, General Manager at Best Western Premier Saratoga Resort Villas, responded to this review, October 25, 2013
Thank you so much for taking the time to share such nice thoughts about our property and staff. Our staff makes every effort to make each guest feel special, and I am glad that we were able to reach our goal in regards to your stay. We truly hope that we get the chance to welcome you back very soon in the near future!
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Tampa, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 24, 2013

I live in Tampa Florida and have stayed at many hotels in Orlando the past 15 years. However, the best western saratogo is not the only hotel I will stay in Orlando. The value for the hotel is unbeatable. The hotel has a staffed gated security 24 hours per day and is fenced. Guards or staff drive around in golf carts constantly cleaning the location.. The general manager also patrols the grounds to ensure guests are comfortable. The rooms are extremely clean and I have very high standars as an asthmatic and cancer patient. Tim and Kay were extremely helpful and friendly to our family and escpecially my kids

Room Tip: I enjoy the rooms with views of the lake. Ive seen turtles, fish, and yes even an alligator or two.
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  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mills52013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff P, General Manager at Best Western Premier Saratoga Resort Villas, responded to this review, October 25, 2013
Thank you very much for your high praise regarding the property and our staff. We try to do our best to ensure that all of our guests have a safe and confortable stay and it is very rewarding to hear poitive feedback. I am glad you enjoy staying with us as much as we enjoy having you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
LABELLE, United States
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 24, 2013

The hotel was hidden in a wooded area. There was an attendant at the gated entrance. We felt safe. The grounds were beautiful and the rooms were spacious and gorgeous. My daughter and niece were thrilled to have their own sanctuary upstairs. There was a king sz bed and bathroom upstairs along with a loft that had a couch, desk & TV. We had a queen sz bed in our bedroom downstairs. The rooms were extremely clean. Best value in the Orlando/Kissimmee area. Even nicer than the Hilton. We can't wait to go back.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Roxana E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff P, General Manager at Best Western Premier Saratoga Resort Villas, responded to this review, October 25, 2013
Thank you so much for your high praise....we are very flattered! I am glad that you enjoyed not only the villa and grounds, but that you appreciated the value and pricepoint as well. We truly hope to see you on your next Central Florida trip!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
Level Contributor
100 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed October 20, 2013

The property was very nice for our girls weekend. We were not given the 3 bedroom that we had reserved and the front desk never said "sorry" for the inconvenience; no bellman to help with moving/changing rooms. Parking is not in front of units and carrying luggage from car not easy. For the most part, clean and comfortable. Poor attention to detail, dirty Qtips on the floor and scuffed bathtub. No wash cloths and desk said we could come and pick them up,as there was no "runner" at night. Upstairs bedrooms get very hot in the afternoon, have to keep curtains closed and a/c down low to cool off. Only 1 server for a very busy dining room. Chef went out of his way to make drinks for our time around the pool in the afternoon. Again, nice place but not full service.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Karen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff P, General Manager at Best Western Premier Saratoga Resort Villas, responded to this review, October 21, 2013
I am very sorry that your experience at our property did not exceed your expectations, specifically on the service side of the equation. The hotel staff does not always have control over certain circumstances; however we do control how we respond to those circumstances. I apologize that the response from our staff did not resolve your issues. I do thank you for writing a sincere review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Premier Saratoga Resort Villas

Property: Best Western Premier Saratoga Resort Villas
Address: 4787 W Irlo Bronson Memorial Hwy, Kissimmee, FL 34746
Phone Number:
Location: United States > Florida > Central Florida > Kissimmee
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #14 of 152 Hotels in Kissimmee
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Best Western Premier Saratoga Resort Villas 3.5*
Number of rooms: 133
Official Description (provided by the hotel):
Discover the ultimate in tropical resort hotels in Orlando, Florida, at the new BEST WESTERN PREMIER Saratoga Resort Villas located in Kissimmee. Surrounded by eighteen lush, breathtaking acres, our four-star-caliber resort hotel presents an astonishing array of delightful ways to spend magical days and mystical nights. Featuring magnificent two and three bedroom resort villas adorned by private waterfront balconies overlooking luscious gardens and a tropical array of plants and wildlife. Each villa is designer furnished and features exceptional character. Four-hundred-thread-count Egyptian cotton linen embraces heavenly bedding and ensures a comfortable and luxurious sense of serenity for our visitors.Dine in our on-site restaurant Saratoga Grill and Bar, serving delectable Floribbean style, tropical and American cuisine. Relax by our heated swimming pool, hot tub, and lounge deck, and enjoy pool deck services, including sun lounges, umbrellas, and towels. Children will enjoy a children’s kiddie pool, playground and game room arcade. Work out in our on-site fitness center with the latest in exercise equipment. Enjoy a scenic walk through our lush tropical gardens on waterfront boardwalks. Gaze at the diverse wildlife from our scenic covered gazebos. Warm Hospitality is Calling! ... more   less 
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