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“Bad Service” 1 of 5 bubbles
Review of BEST WESTERN PREMIER Saratoga Resort Villas

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BEST WESTERN PREMIER Saratoga Resort Villas
Ranked #14 of 153 Hotels in Kissimmee
Certificate of Excellence
Miami, Florida, United States
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
“Bad Service”
1 of 5 bubbles Reviewed March 3, 2013

The rooms were very nice but the service was very poor. We had purchased the stay at the hotel with continental breakfast included but when we woke up and went to get breakfast the servers told us it was included, even though we had our confirmation printed out that said that our breakfast was included for the four nights, five days.They refused to give us breakfast even though our paper said it very clear that it was included and we had payed for it, because supposedly they don't offer it anymore. Therefore, even though the decorations were nice, I would not attend this hotel again nor would I recommend it to anyone. This hotel did not offer what was said.

  • Stayed February 2013, traveled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
7 Thank FlorenciaCarrera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos A, Manager at BEST WESTERN PREMIER Saratoga Resort Villas, responded to this review, March 4, 2013
We thank you for your constructive criticisms and I want you to know we take every feedback very seriously and with urgency. It is unfortunate that your stay was not enjoyable due to the issue you have encountered with the restaurant. We are truly sorry your perception of breakfast service was not met and not adhered to your confirmation. We are very proud of our restaurant service and that we would have been honored to have served you the breakfast that was prepaid by the restaurant staff. Each staff member is intensively trained to exceed every customer expectation and we are more than certain our staff members would have recognized the voucher that the hotel/restaurant uses for a pre-paid amenity. Please allow us the opportunity to service you in the future and to experience the wonderful creations of our master chefs and to be associated our many guests who have experienced our service already
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1,059 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (175)
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English first
Beaconsfield, Canada
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed March 2, 2013

This hotel was modern, clean, full kitchen and all at a reasonable price! Only 15 minutes from Disney and they have a shuttle service so you don't have to take your car. Lots of room for large families or multiple families!

  • Stayed February 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank JEND14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos A, Manager at BEST WESTERN PREMIER Saratoga Resort Villas, responded to this review, March 4, 2013
Thank you for taking the time to write a comment and share your experience with us. We are very pleased that you enjoyed your stay and found the resort to be very accommodating and convenience for your travel to Disney. As you have stated, "Great for a Disney Vacation" and the short journey to the park. You were able to relaxed and found your room to be very comfortable and we are happy to hear about your time with us. Should you be back for another Disney vacation, please visit us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Macon
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed March 1, 2013

Stayed here in January for two nights before moving on to Disney property. Wish I would have stayed here the entire trip!! The villa was spotless with more than enough room for our extended family of 5 adults/2 kids. Incredibly tranquil setting and great scenery. My room at Coronado Springs was filthy and worn, yet it cost twice as much to stay there. More than ample kitchen supplies for cereal in the morning and dinner at night.

Enjoyed my stay here so much that I'll be checking in again next Sunday for four nights!

  • Stayed January 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Bkp1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos A, Manager at BEST WESTERN PREMIER Saratoga Resort Villas, responded to this review, March 4, 2013
Thank you for your beautiful comments and allowing the staff to make your trip a pleasant and memorable stay. We are so pleased you have found our resort to be appealing and that you have decided to return. We love repeat customers and always open for suggestions and feedbacks. Your accommodation met your needs and expectation and we are proud to have serviced you.
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Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed February 28, 2013

We couldn't ask for more. Our stay here was awesome. The rooms are very clean and the beds are so comfortable.I love the fact that you have a kitchen and can make your own meals. The staff was great. The pool was very well kept. Convienant location. I recommend this resort to all.

  • Stayed February 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Estuardo B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos A, Manager at BEST WESTERN PREMIER Saratoga Resort Villas, responded to this review, March 1, 2013
Thank you for taking the time to share your awesome experience with us. After reading hour comments it was quite apparent that your vacation was quite enjoyable and you were totally in awe with the property. Our guests are our one priority and their happiness tells us that we are providing excellent service and the property speaks for itself. We are thrilled you came and left we a beautiful and memorable impression of our resort and we thank you for selecting us .
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Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed February 28, 2013

Fanatic home feeling in the rooms. They are miny condos with tons of comfort. Everything had been super clean and ALL of the staff has gone out of their way to make us happy. They all seem very happy to work here. My family and I have stayed in Kissimmee before but we will never stay at any other property. Is worth the money to have the service and comfort. You will not be disappointed.

  • Stayed February 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank iaoceo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos A, Manager at BEST WESTERN PREMIER Saratoga Resort Villas, responded to this review, March 1, 2013
Thank you for selecting our resort and definitely taking the time to comment on your stay. We are thrilled that your time spent felt like home away from home, which tells us we are doing an awesome job providing quality service to you and the rest of the guests. We definitely take pride in our job making certain that the interior and exterior of the hotel meets the expectation of all of our guests. By elaborating about your experience allows us to continue providing excellent service. Once again thank you and please visit us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
Level Contributor
53 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed February 26, 2013

I almost don't want to tell anyone about this place, I want it all to myself! I loved the townhouse, there was not a thing wrong with anything there. The Townhouse was sparkling clean, the staff top notch, friendly and helpful in all areas. The resturant there has great food, good prices and again the staff was great. Good happy hour with half price appitizers.
The pool area was very nice, grounds were well maintained. The area has Target right next door with Publix down the block as well. Easy drive to Downtown Disney, traffic was not bad.
Again, loved the space with the townhouse, lots of room to roam inside, nice little patio outside to sit and enjoy the weather.
Thanks to the staff at The Best Western Saratoga Resort Villas, I will be back.

Room Tip: They all seem to be great
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank tinarena2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos A, Manager at BEST WESTERN PREMIER Saratoga Resort Villas, responded to this review, February 27, 2013
Thank you for taking the time out to give us your wonderful feedback and we are very much appreciative of your time doing so. You have mentioned that it was a surprised gem and do not want to share it to the world and that response was priceless. You took the time to mentioned about the friendliness of the staff, overall service, upkeep of the grounds, pool, etc., which had exceeded your expectations. We strive for excellence and have proven once more that hard work and dedication pays off. Thank you for selecting our property for your vacation and we are very humbled by your comments.
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Long Island, NY
Level Contributor
40 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed February 25, 2013

My family recently stayed at this property for our 6 night vacation in the Orlando area, and I must say we really enjoyed our time here. The villas are wonderful, and our 2br unit was perfect for my family of 5. My children wanted to move in, permanently! There was plenty of space for all of us, and the facility was well maintained and clean! The beds were so comfortable! The resorts facilities, (pool, fitness center, laundry, parking, walkways, security) are top notch! My children enjoyed swimming in the pool on our first day at the resort, despite the air temperatures being in the 50s (the pool was heated, and they had a great time!) I appreciated the friendly wave from the security guard every time we entered the property. I found all the staff to be friendly and accomodating.

The villas are beautiful and very comfortable. I wish the knives in the kichen were a bit more sharp (it was hard to cut our fruit in the morning for breakfast), and that a larger skillet was provided (it was difficult to cook pancakes for a family of 5, one at a time on the small skillet). I also noticed that when the villa next to us was occupied we could hear them through the shared wall. Not a big deal however. There is ample closet space within the villa, however I didn't understand why the closet in the livingroom did not have a hanger bar. Seems like wasted space, it would have been a nice place to hang our jackets. Also although there were plenty of extra pillows and sheets, there was not one extra blanket provided in the villa. One night we asked for an extra blanket at the front desk and was told that it couldn't be provided because there was no housekeeping staff on at that time. It would have been nice to have just one extra blanket on hand in the villa. Just a few suggestions :)

My only gripe (and I promise this was a small thing) was with the housekeeping staff. Although they did an excellent job in keeping our villa clean, they rang our doorbell every morning around 9am while we were getting ready for the day, demanding a time when we would be leaving so that they could come in to clean. This happened even when we had our little door hanger showing, indicating we were resting. I greeted them each morning with a smile, however it did become a little annoying, even more so on our check out date, when the housekeeper asked us three times what time we would be leaving (well before the 11am check out) and then left her cart in front of our door while we were trying to pack up our car to head home. Even with this minor inconvenience, we were still very much pleased with our stay and would absolutely return again!

This resort is located nearby all the area attractions as well as several restaurants, shopping, highways, etc. You will not be disappointed in your stay! I look forward to returning in the future.

  • Stayed February 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Tina1952
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos A, Manager at BEST WESTERN PREMIER Saratoga Resort Villas, responded to this review, February 26, 2013
Thank you for your wonderful and constructive feedback, which means everything to the staff. We love hearing what is working and what is not in order to make this resort a success and an enjoyable place to visit. We are so happy your vacation was extremely enjoyable and you found the overall service and quality of the resort to be wonderful. You mentioned many greatness about your stay and we thank you for selecting our property and rated it a wonderful stay. Please revisit and once again thank you for your kind words.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PREMIER Saratoga Resort Villas

Property: BEST WESTERN PREMIER Saratoga Resort Villas
Address: 4787 W Irlo Bronson Memorial Hwy, Kissimmee, FL 34746-5332
Phone Number:
Location: United States > Florida > Central Florida > Kissimmee
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #14 of 153 Hotels in Kissimmee
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — BEST WESTERN PREMIER Saratoga Resort Villas 3.5*
Number of rooms: 133
Official Description (provided by the hotel):
Discover the ultimate in tropical resort hotels in Orlando, Florida, at the new BEST WESTERN PREMIER Saratoga Resort Villas located in Kissimmee. Surrounded by eighteen lush, breathtaking acres, our four-star-caliber resort hotel presents an astonishing array of delightful ways to spend magical days and mystical nights. Featuring magnificent two and three bedroom resort villas adorned by private waterfront balconies overlooking luscious gardens and a tropical array of plants and wildlife. Each villa is designer furnished and features exceptional character. Four-hundred-thread-count Egyptian cotton linen embraces heavenly bedding and ensures a comfortable and luxurious sense of serenity for our visitors.Dine in our on-site restaurant Saratoga Grill and Bar, serving delectable Floribbean style, tropical and American cuisine. Relax by our heated swimming pool, hot tub, and lounge deck, and enjoy pool deck services, including sun lounges, umbrellas, and towels. Children will enjoy a children’s kiddie pool, playground and game room arcade. Work out in our on-site fitness center with the latest in exercise equipment. Enjoy a scenic walk through our lush tropical gardens on waterfront boardwalks. Gaze at the diverse wildlife from our scenic covered gazebos. Warm Hospitality is Calling! ... more   less 
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