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“Family visit to Disney”

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Best Western Premier Saratoga Resort Villas
Ranked #13 of 154 Hotels in Kissimmee
Reviewed February 1, 2013

What a wonderful hotel. The three bedroom villas that we stayed in were exceptionally clean. Very impressed by a clean covering on all TV remotes. Villas had small kitchen, TV in front room, and a TV in all three bedrooms. The grounds were beautifully kept. A nice little playground for young ones. The pool area was very nice, with a hot tub also. There was an entrance to the bar where you could get your cocktails or appetizers and sit out by pool in lovely patio furniture. There was also a restaurant, which we did not take advantage of. Staff very polite. There was a shuttle to Disney Property, which we did not use. We drove ourselves, about a 15 min. trip. Excellent rates! I would highly recommend this Best Western. I definitely will return!

Room Tip: The three bedroom villas we got were great. Two of them right next to each other. All of them two st...
  • Stayed: January 2013, traveled with family
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1  Thank paulabirren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos A, Manager at Best Western Premier Saratoga Resort Villas, responded to this reviewResponded February 4, 2013

Thank you for warm feedback and your decision to stay with us. We are very humble and appreciative of your response and we value your comments. You have shared your experience and excitement with us and we absolutely love hearing that. You found the resort to be wonderful and identified specific areas, which you and your family were thrilled with. The convenience and short distance to the park was an additional bonus, which made your travel less stressful. We loved having you as our guests and please do visit us again.

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914 - 920 of 1,149 reviews

Reviewed February 1, 2013

We recently stayed here and enjoyed our visit even though there was no housekeeping provided and no real explanation given as to why our room was not serviced because we put the sign on the door like we were supposed to? Although a monetary concession was made, we would have preferred that housekeeping had made our bed and provided clean towels, what we expect when we are on vacation. Would have liked the manager to explain but that did not happen. Although housekeeping missed our room the day before, they were knocking on our door at 11:03 on our check out day, check out was 11, we were almost ready, but wished they were so prompt the day before.
The villa we had was very nice, surprised that we had four tv's,the two bedrooms and two baths were nicely decorated,fairly clean, and an extremely friendly staff. The breakfast we had at the on site restaurant was good, the chef was really nice.
Overall, we would recommend this property and if we visit Kissimmee again we WILL definitely return to this Best Western.

Stayed: January 2013, traveled as a couple
1  Thank docspainting
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos A, Manager at Best Western Premier Saratoga Resort Villas, responded to this reviewResponded February 7, 2013

Thank you for taking the opportunity to share your feedbacks with us. We value your comments and take each criticism with the utmost of concern. The staff definitely appreciates you selecting our property and we take pride in our surrounding and service. I must first apologize for the inconvenience of not having your room service and I can guarantee it will not be repeated. There should always be a sense of price and urgency when providing excellent service to each guest, which is a priority. Your experience was enjoyable and we are pleased to know you would definitely recommend and stay with us again and we thank you.

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Reviewed January 29, 2013

We just got back today from a 3 night stay at the Best Western Saratoga Resort Villas. The location is good for Disney, the on site restaurant is fabulous and the staff is friendly. Our villa seemed very nice until my daughter started screaming from the downstairs bathroom (our first time using it) that she was covered with bugs. I ran downstairs and saw that her skirt on the floor was coated in tiny bugs. I tried to get them off and they hopped onto her (and me). I grabbed one and sure enough, it was a flea! I called the front desk and they were very
apologetic. They explained that it does happen as they are pet friendly. They moved our room and also gave us free breakfast coupons. When we got settled in the new room, I took my shoes off and two fleas jumped out of my sneakers! This morning, at check out, the front desk actually tried to charge me for the resort fee! I had paid with a groupon, but they still charged me the tax. I should have told them I wasn't paying for a thing, but I was so surprised that I only argued about the resort fee and just paid the tax. They didn't even say they were sorry about the flea infestation. Tonight we are back home, but itching like crazy. I have at least 20 bites and the kids are almost as bad. It was such a crummy way to end a nice vacation.

  • Stayed: January 2013
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10  Thank Momoftwosillies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos A, Manager at Best Western Premier Saratoga Resort Villas, responded to this reviewResponded January 31, 2013

Thank you for selecting our property. We are very appreciative of your positive comments and constructive feedbacks. First and foremost, we are very sorry for your inconvenience and unhappiness at our resort. It is always our commitment to make certain each guest is taken extremely care of, which still stand as our top priority. Due to the high occupancy of the hotel during the time of your stay you were assigned a pet friendly villa and unfortunately we were unaware of the problem prior. We immediately moved you to a different villa restricted to guests only. We have taken your feedback very seriously and have made positive change to correct the issue. Once again management and staff are very apologetic and sincerely hope another opportunity permits you and your family to visit us again. We would love for you to experience what many other guests have experienced, enjoyed, and shared with us.

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Reviewed January 28, 2013

This is a "WOW" hotel and is far better than any Marriott or Hilton. The smallest villa was a two-bedroom unit which was beautiful. Complete living room, full kitchen, two big beautiful bedrooms upstairs with wall moounted TV's. I will be back!

  • Stayed: January 2013, traveled solo
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2  Thank BWNSBDOS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos A, Manager at Best Western Premier Saratoga Resort Villas, responded to this reviewResponded January 29, 2013

Thank you for kind words and selecting to stay at our beautiful resort. It is always our mission to provide excellent service while experiencing the ambiance home away from home. I truly felt the happiness through your words and we are very appreciative. Our doors are open to you and please come back.

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Reviewed January 27, 2013

We stayed one night at the Saratoga Resort Villas in a three bedroom condo. We were very pleasantly surprised by the wonderful customer service. Even the servicemen around campus were very friendly and helpful! We were greeted by a gentleman that guided us to our room, showed us around our "home away from home" and offered to help carry our bags in. We felt safe with their 24/7 gated security. Our place was VERY clean and comforting. The beds were comfortable and we slept great! Buying our Disney tickets onsite was a convenience as well! We are looking forward to coming back next year and staying longer!

  • Stayed: January 2013, traveled with family
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1  Thank JMGR2947
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos A, Manager at Best Western Premier Saratoga Resort Villas, responded to this reviewResponded January 29, 2013

Thank you for kind words and selecting to stay at our beautiful resort. It is always our mission to provide excellent service while experiencing the ambiance home away from home. We are very appreciative of your time spent writing your comments and sharing your beautiful experiences with us. I am mostly pleased that you felt very safe with us and that speaks volume. Please do visit us again and thank you for being affiliated with our resort family.

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Reviewed January 23, 2013

Three of us stayed here for a Christmas visit to see the grandchildren. It is hard to see from 192 and is tucked in behind all the hustle of the main road. The desk person was friendly and inviting. They were completely booked and were very helpful with tips for those behind us who did not have reservations, suggesting different places to go. The property is well-maintained and the grounds are very nice. Our rooms were clean and looked recently re-done. The loft area up the stairs was wonderful.....large sitting room with TV, small but clean updated bathroom and a wonderful, soo comfy king sized bed. There was a small kitchen, living room and another bedroom/bath suite downstairs and a nice patio off the living room. There was a nice pool and a small business center for printing your boarding pass. There was a restaurant on site, but we didnt have time to try it. This was a nice quiet property and very well kept with friendly accomodating staff. I would recommend this to all....especially families.

Room Tip: first floor was very nice and close to the pool, but you do have the traffice of those checking in
  • Stayed: December 2012, traveled with family
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2  Thank pmomaine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos A, Manager at Best Western Premier Saratoga Resort Villas, responded to this reviewResponded January 24, 2013

Thank you for choosing our resort and sharing your beautiful and memorable experience with us. We value your feedback and are always open for suggestions. We are extremely happy your visit including the accommodation, amenities, etc. met your expectation. Our nice little gem has an open door for your next visit and we are very appreciative of your time to share your thoughts.

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Reviewed January 21, 2013

As mentioned, I don't write reviews, but this property was wonderful. The layout of the villa is very family-oriented with all bedrooms located on the upper level. The lower level allows a separate area to eat or relax in the living room, without disturbing any sleeping children. I was pleasantly surprised by how clean, comfortable and spacious the units are. I was sad to check out and continue on with our vacation in other parts of Florida, because I was certain the other resorts could not compare. The staff are very helpful and assist in any way possible. I look forward to vacationing at this resort again. The location is ideal for all major attractions in Orlando.

Room Tip: There is a park area for children to play with the equipment and a basketball net if so inclined.
Stayed: January 2013, traveled with family
1  Thank Lynn N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos A, Manager at Best Western Premier Saratoga Resort Villas, responded to this reviewResponded January 23, 2013

Thank you for selecting our beautiful resort. It was also sad for us to see you go; however, you are definitely welcome back. We definitely value your feedbacks and it is always heart-warming to know that the staff leaves a memorable and pleasant excitement to each guests. You shared with us that your accommodation was wonderful and the amenities for children was a pleasant surprise, and we appreciate your stamp of approval. Please do join us again and we fondly express our gratitude to you and your family.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Premier Saratoga Resort Villas

Address: 4787 W Irlo Bronson Memorial Hwy, Kissimmee, FL 34746
Phone Number:
Location: United States > Florida > Central Florida > Kissimmee
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #13 of 154 Hotels in Kissimmee
Price Range: $104 - $210 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Best Western Premier Saratoga Resort Villas 3.5*
Number of rooms: 133
Official Description (provided by the hotel):
Discover the ultimate in tropical resort hotels in Orlando, Florida, at the new BEST WESTERN PREMIER Saratoga Resort Villas located in Kissimmee. Surrounded by eighteen lush, breathtaking acres, our four-star-caliber resort hotel presents an astonishing array of delightful ways to spend magical days and mystical nights. Featuring magnificent two and three bedroom resort villas adorned by private waterfront balconies overlooking luscious gardens and a tropical array of plants and wildlife. Each villa is designer furnished and features exceptional character. Four-hundred-thread-count Egyptian cotton linen embraces heavenly bedding and ensures a comfortable and luxurious sense of serenity for our visitors.Dine in our on-site restaurant Saratoga Grill and Bar, serving delectable Floribbean style, tropical and American cuisine. Relax by our heated swimming pool, hot tub, and lounge deck, and enjoy pool deck services, including sun lounges, umbrellas, and towels. Children will enjoy a children’s kiddie pool, playground and game room arcade. Work out in our on-site fitness center with the latest in exercise equipment. Enjoy a scenic walk through our lush tropical gardens on waterfront boardwalks. Gaze at the diverse wildlife from our scenic covered gazebos. Warm Hospitality is Calling! ... more   less 
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