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“Good food but service rushed”
Review of Texas Roadhouse

Texas Roadhouse
Ranked #13 of 821 Restaurants in Kissimmee
Certificate of Excellence
Cuisines: American
Dining options: Late Night, Breakfast, Delivery, Reservations
Restaurant details
Dining options: Late Night, Breakfast, Delivery, Reservations
Reviewed April 22, 2014

This is obviously a popular place as there was a large queue to get in. Luckily we called first so skipped some of the line. Unfortunately they put six of us in a booth for four and despite four kids, there was not enough room to eat comfortably and ended up in spilled drinks and a lack of elbow room. The food was good and there was lots of it for the price paid, just as well as we were tactfully encouraged not to stay for desert when the bill was presented straight after we had finished our mains. The waiter said he could add to it but the underlying message was clear! I probably wouldn't return here because of the service which seemed focused on turning tables rather than ensuring the current customers felt welcome.

    • Value
    • Atmosphere
    • Service
    • Food
Thank Wendy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,577 - 1,581 of 2,055 reviews

Reviewed April 21, 2014

Really enjoyed our first meal here, saw it off the 192 and thought it was worth a try...

The cinnamon butter with warm rolls were impeccable, couldn't have faulted this place or our server the first time. The sweet potato with marshmallows shouldn't work, but it really does! Delicious food, great portion sizes.

However, second time round (as unfortunately we have found with a couple of places in the area) wasn't as good. The staff seemed tense, but what really irritated me was that our server did not tell us the drinks weren't free refills. The previous time we had visited they were free refills (two days prior).

Therefore, our group had saved up their thirst for their favourite drinks here, knowing how good the sodas were and this had really tipped it for us as to why we should come back.

I was horrified upon receipt of my bill that we had been charged for every single 'free refill' drink, to the tune of nearly $30. We were told there was nothing we could do about it, and feeling annoyed we ended up leaving as I didn't want to get embroiled in an argument on our last day and ruin so many happy memories.

This place had the potential to have loyal customers, particularly as we go every year and eat out every single day, but practices like this - taking a punt on tourists to see how much you can bill them for - does not sit well with me.

So, the food is lovely, the atmosphere is reasonably good but the service was hit and miss. Considering we take some of our customer service lessons from our friends in the USA, this place could perhaps do with a refresher of their own.

And no, we didn't tip him - I did leave him a note explaining why though.

When will businesses learn, that service makes everything. Sure the food can be good but the service is so important to get that repeat custom.

    • Value
    • Atmosphere
    • Service
    • Food
1  Thank Laura w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 20, 2014

Great experience for all the family, with the best steaks we have ever tasted. The atmosphere is relaxed and fun, my daughters loved cracking the nuts open at the bar whilst we waited for our table. The restaurant was packed, however this did not compromise on the quality of the service or the food. Jacqui was excellent looking after us all. Excellent value for money, would definitely return and recommend to others.

Thank Jo B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 20, 2014

Visited by chance on passing last week. Blown away by the quality food and great service.Had the 20oz bone in rib eye which just melted in the mouth. Rest of the party had a variety of steaks and ribs all singing the praises of this family friendly place.Really disappointed that we didn't come across this place until end of our holiday as we would have probably ate there every night. Very reasonable prices also

1  Thank paulcr7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 19, 2014 via mobile

Took our friends for the first time to one of our favorite places...TEXAS ROADHOUSE In Kissimmee Fl we had a great time crew very friendly Gina joked around with us as she directed us to our table...this place is always busy but if your patient you will definitely enjoy the food and atmosphere

1  Thank Karen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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