Timeshare owner for more than 15 years. Avoid this resort!!! From the time we we checked in, you do not get a feeling you are welcomed at this place. I didn't care then because I thought I would only deal with them during checking in and checking out. Disrespectful staff. Inflexible to family emergencies. Poor infrastructure. Total experience in this resort is below par.
Don't expect any cleaning service to clean your room during mid-stay. You'll have to pay $30 something dollars. My daughter got sick during this trip and needed fresh linens. Staff would not send new sheets unless you pay for it because we were told "you wash your own sheets and towels". I don't have time to wait and wash sheets when my daughter needs to rest in bed. Finally got the sheets after much labor with the staff. Guess what, sent me one flat sheet and one mattress sheet. Charged my card for $32, for 2 pieces of sheets.
Speaking of towels, they do not even provide you with pool towels. You use your bathroom towels and you also wash them yourself. If you have smaller kids, their pool is okay. Otherwise, it is not something to brag about if you are adults.
Room furnishings not even updated. Still had CRT TV in room. Had 2 TVs in unit with only 1 remote. Towels are scratchy and old. They are stingy in giving out supplies. For a family of 4 with 2 kids below 7 yrs old. They gave us 2 rolls of toilet paper. Asked for extra during our mid stay, they gave us just 1. They give you 2 trash liners during your stay. Giving birth is easier than asking for extra supplies at this place.
Having said all these, I know not all families experience some sort of medical situation like we did. But this resort's inflexibility to provide you with things that you needed without charging you S#@t is beyond me. We told the staff why we needed new sheets, or our room cleaned and all. The first words out of their mouths, we need to charge you this amount or that amount, etc. Our daughter's condition did not warrant us checking in to a hospital. She just needed to be treated palliatively for her symptoms.
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- Also Known As:
- Celebration World Kissimmee
- Celebration World Resort Kissimmee