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“This hotel went downhill rapidly in only 2 years.”

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Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista South
Ranked #48 of 154 Hotels in Kissimmee
GreenLeadersBronze level
Reviewed April 8, 2014

We stayed in this hotel in 2012 for a week and enjoyed it very much. It was clean, the employees were friendly and helpful; we returned because we enjoyed the pool and hot tub. During our trip in March of 2014, the room smelled like mold, the air conditioner made it even worse. The hot tub never worked when while we were there. The first person at the front desk said it wasn't working because the day prior to our arrival there was a "lot of rain." The next day a different person at the desk said it was broken but a part had been ordered and it would be repaired the following day. Late the next day, it was still not working. A third person at the desk said "a kid broke it" and it would be a few days before it would be fixed. It sounds to me that they no longer want to pay for heating the pool and hot tub. Also, this hotel was filled with high school band students visiting Disney World - they were poorly supervised, with no adults in any rooms with the students. The walls are paper thin, you can hear EVERYTHING in the rooms next door, above you and below you. Kids kept us up every night until we cancelled the rest of our stay and moved to a different hotel

Room Tip: Do not stay here - the walls are paper thin and the pool and hot tub are not heated.
  • Stayed: March 2014, traveled with family
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1  Thank cheryl s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIELBV, Director of Sales at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista South, responded to this reviewResponded April 10, 2014

Dear Cheryl S, Thank you for taking the time to provide feedback on your stay. It is unfortunate the noise levels or lack of hot tub prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments,

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Reviews (547)
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196 - 202 of 548 reviews

Reviewed March 17, 2014

We only stayed in this location for one night, thankfully. We had a nice room, no doubt about it. We had a king suite, which also had a separate nook with two twin beds. The beds were comfortable, the water pressure in the shower was good, and the room was clean. But OMG, the noise level in the middle of the night was ridiculous. The room above us must have had at least half a dozen young children staying there because they would not stop stomping on the floor and running back and forth. The noises stopped around 1 am, but resumed around 4 am when they apparently woke up again. Apparently someone in the group decided to withhold the kids' ADHD medication that night. The next morning at breakfast, it was all we could do to find an available table, and for the first time ever at a HIE location, we actually had to wait in line for our food. The multitude of kids present were butting in line, and making a total nuisance of themselves. I realize that this location is very close to Disney World, but this was ridiculous.

To make a long story short, if you want a quiet peaceful stay where you can actually get some sleep, do not go to this location.

Room Tip: Probably no such thing as a good room here. With kids roaming the facility like lemmings, you will...
  • Stayed: March 2014, traveled with friends
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Thank Gizmo311
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIELBV, Director of Sales at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista South, responded to this reviewResponded March 19, 2014

Thank you for taking the time to provide feedback on your stay. It is unfortunate the noise levels prevented you from fully enjoying your time at the hotel. We are looking into the necessary adjustments, in order to achieve complete guest satisfaction. Thank you again for your comments.

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Reviewed March 11, 2014

It was just an average stay. The check in and check out was great, they were very friendly and helpful. Very clean and things worked quite well. The Pro were the pool area, cleanliness of the room and the resort, the breakfast was one of the best, had no problems with the parking, towels were some of the best,-- one of the best things it was close to a lot of things. The Cons, was the bed, it was one of the worst, very hard-, the walls were paper thin- you could hear everything, the water running when someone takes a shower earlier then expected, and lastly, they were not very accommodating when there was a price error on line- they would not fix it, call us back, or work with us.. Rather surprised because the staff was very friendly when we were there. Would we go back, hard decision because of the beds..

Room Tip: Get there early for breakfast, everyone there is at time, seating is limited, they have refill numer...
  • Stayed: March 2014, traveled as a couple
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Thank lovetotravel153
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIELBV, Director of Sales at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista South, responded to this reviewResponded March 19, 2014

A hotel is defined by the quality of service that it provides to its guests. Because our success is measured by how our guests evaluate our services and facilities, I want you to know that the comments and suggestions we receive are taken seriously. They tell us what we’re doing right, what we’re doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated. I have reviewed your comments and shared them with the entire management staff. We look forward to welcoming you back in an effort to provide you the level of service you expect from Holiday Inn Express.

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Reviewed February 24, 2014

We had a good stay on Feb. 21, 2014. We were going to the Rodeo/and county fair. Breakfast was good, but very crowded. Rooms were cleaning, comfy beds and pillows. We didn't have a list of their channels on TV, but we got a list from the front desk.
A suggestion is PLEASE get a full length mirror in the room somewhere were people like myself, that has VERY POOR vision can get close to (no furniture in front of). I could not get close enough to the mirrors above the sink or above the TV area to put on make up and fix hair.
ALSO, there was NO sign at the street that gave us a heads up where to turn into the drive that leads to your motel.
Internet connection was fairly slow, but worked for what we needed it for.
This motel is far enough off the MAIN road, we didn't have a lot of road noise.
Thanks for an enjoyable stay.

  • Stayed: February 2014, traveled as a couple
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Thank petite3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 23, 2014

Spent one night here for the Disney Princess half marathon. When we arrived we arranged transportation with the valet staff for a shuttle to the start line in the morning. They assured us that our ride would be there at 4a. The next morning, there was no shuttle and the desk staff was ignorant of the arrangements. We did end up getting a cab, who had been waiting in the lobby for business. It was a hair raising ride to Epcot.
This being said, the room was great. The afternoon staff at the desk very helpful. When we got back, check out was 11a. We were there at 1057a. They graciously allowed us to have and extra half hour to get a shower, pack up, and check out. Very nice.
I would stay here again, but I'd make my own travel arrangements.

  • Stayed: February 2014, traveled with friends
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Thank HomeschoolingFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIELBV, Director of Sales at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista South, responded to this reviewResponded February 26, 2014

Thank you for taking the time to provide feedback on your stay. We do not have Valet Staff at our hotel, although, it is unfortunate that due to the shuttle schedule you were prevented from fully enjoying your time at the hotel. Thank you again for your comments, we hope you will consider staying with us and we look forward to serving you in the future.

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Reviewed February 23, 2014

Heather checked us in and it was very easy. She was very pleasant to us. We only booked one night but ended up needing another and Johnathan helped us with that in the evening. When you entered the foyer it was a very welcoming feeling. The area was bright and the décor lovely. Florida décor as well as the rooms. Our room and bathroom was spotless. Towels plush-bedding soft. Breakfast was delicious and plenty to choose from. Spacious rooms. Mine and my husbands only complaint was the beds were very hard to our liking. Close to all attractions,Lake Buena Vista and Old Town. Would choose this hotel again.

Room Tip: We had room 212 the West side. Very quiet.
  • Stayed: February 2014, traveled as a couple
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Thank ellengodwin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 21, 2014

Absolutely loved this hotel. Not far from Disneyworld !! great location. within walking distance from a few shops and awesome restaurants. Breakfast included. Large rooms with all mod cons. enjoyed the stay. Staff were fantastic. will definitely stay here again

  • Stayed: March 2013, traveled as a couple
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Thank debbie1961255068
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista South

Address: 3484 Polynesian Isle Blvd, Kissimmee, FL 34746-4654
Phone Number:
Location: United States > Florida > Central Florida > Kissimmee
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Kissimmee
Price Range: $76 - $181 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista South 2.5*
Number of rooms: 148
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express & Suites Hotel Orlando Lake Buena Vista South. Our hotel offers free hot breakfast, a free scheduled shuttle to area theme parks, free high-speed Internet, and a free business & fitness center. We are also an official Walt Disney World Good Neighbor hotel located only 2.5 miles from the main entrance to 'Walt Disney World Resort area.' Our hotel provides a free scheduled shuttle to Epcot . From Epcot , transportation is available to Magic Kingdom Park, Disney s Animal Kingdom Theme Park and Disney's Hollywood Studios, Downtown Disney . We also have a free scheduled shuttle to Universal Studios, Sea World & Lake Buena Vista Outlet Mall. With our convenient location you'll find numerous restaurants, shops, and small attractions are either within walking distance or just a short drive away. In addition to our comfortable deluxe rooms, we offer a choice of specialty suites, like KidSuites with private sleeping area and special kids' beds & TV. All rooms feature the new Express Bedding Package and refrigerator/microwave. For a real treat, our two-room Executive Suites offer a king sized bed, separate living area with sofa bed, and wet bar with refrigerator & microwave. Enjoy many hotel amenities including a heated outdoor pool & Jacuzzi, kid s playground and game room. Our hotel meeting rooms total 1100 sq ft-complete with free high-speed Internet access. ... more   less 
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Also Known As:
Holiday Inn Express Kissimmee
Holiday Inn Kissimmee

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