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“There for 7 days and still only 4 washcloths for party of 6” 2 of 5 bubbles
Review of Runaway Beach Club

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Runaway Beach Club
Columbia, Missouri
1 review
“There for 7 days and still only 4 washcloths for party of 6”
2 of 5 bubbles Reviewed April 1, 2014

We stayed for 7 days and repeatedly requested towels and washcloths. We finally received some additional towels and began washing the towels ourselves. We never got the added washcloths, despite repeated requests. The staff is friendly and nice, but they seem overwhelmed. Things are not followed-through at all. The place is in disrepair, and is frankly dirty. We will never stay at Runaway Beach Club again.

  • Stayed March 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Jim R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joel I, General Manager at Runaway Beach Club, responded to this review, April 19, 2014
I would like to first start off by apologizing on behalf of my staff and myself. Our goal is to be your home away from home and we obviously fell short of that. That said I have taken your input and made the necessary changes to prevent this from happening again. I have met with my housekeeping supervisors and I can assure you that we are moving forward with customer service, cleanliness, quality and value. Thank you again for your input and we hope to get a second chance to earn your business
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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658 reviews from our community

Traveler rating
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    87
    64
    97
See reviews for
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26
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (95)
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English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed March 27, 2014 via mobile

Checked in 3/26 tried to check in at 3pm, but said not avail yet. They offered us pool access but after 1 hour at pool still no towel after I requested 2 times and nothing. Then we finally got checked in and got to our room 3-205 which had construction on roof, also room was horrible, furniture was very old and broken, stains on couch, stains in sheets on bed, mildew on shower curtain and blinds, tv did not work, phone did not work, carpet nasty, kitchen floors dirty. Called and complained then housekeeper came and we demanded to be moved, she called GM who did agree to move us, new room 14-205 same old furniture but better condition. Shower was clogged called to get fixed and front desk said they would send someone and no one came. Called at 11pm for extra sheets and blankets and i was advised they would bring them when he gets around to it. @12:30 am they did bring blankets. Next morning I wanted coffee but no coffee pot, called and they said they would send at 9am, after 10 am I called again and then they finally sent it. Still shower and sink clogged. So far very unhappy and pissed with our stay.

Stayed March 2014, traveled with family
Helpful?
1 Thank Staci H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Kissimmee hotels

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed March 26, 2014

We checked in a day after Nick M's review. We stayed from Monday March 24 to Wednesday March 26. Some of the same complaints. First, we were meeting family from Ohio and we were all going to WDW. We had advance reservations for quite some time of two villas. One two-bedroom and one one-bedroom. They were supposed to be together. Our family arrived before we did. About 3pm, which was the promised check-in time. They were told neither of the villas was ready. They had 3 kids (8,5 and 2) and three adults and were supposed to have the 2 bedroom. They had to wait around with those kids until almost 6pm before the 1 bedroom came available and no telling when the 2 would be ready. We arrived about a half-hour later and waited another hour until the 2 was ready. We took that and had the two older kids stay with my wife, child mother-in-law and I in the two so further baggage shuffling would not be needed. We went in to find NO TOWELS. Not one. Upon further inspection we found that the one bedroom had a set for two people only. We were promised towels delivered when they were ready. After an hour, I called to find out where they were. I was told there was no one to deliver and I would have to go to the desk to get some. Ok. I go and am met with the desk agent telling me "We encourage our guests to rewash their towels during their stay". I say, "we would be happy to Ashley, if there was even ONE TOWEL". The response is "you don't have any?" No, that is what this whole conversation chain has been about. BTW, there is also not one bar of soap in either bathroom. She goes to "another unit" and comes back with 2 bath towels and 2 hand towels. We have 6 people. I am promised they will drop some more off first thing in the morning. We left for WDW at 9am, and still no towels. There were 4 bath towels and four washcloths when we returned at 10pm though. Also, three nice sofa beds (two in living room and one in loft) but there was not one bit of linen on any of them. So, theoretically, we could have slept 11 people comfortably in the villa. Showering is where it would have become dicey. Nice villa, but service is lacking. Surprisingly, I would recommend with reservations. Just know you have to pack ALOT more than you would think. LMAO

Room Tip: Pack your own towels, toiletries and linens and the headaches will be minimal. If they would warn yo...
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  • Stayed March 2014, traveled with family
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank acevonvikki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubuque, Iowa
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed March 23, 2014

This place has all the potential to be a 5 star, but petty things hold it back at make it a 3 star. Very clean and nice grounds to walk around and explore. The pool are with a kids pool, adult pool, and hot tub was awesome. It had a little bit for everybody. It also had a tiki bar that was open some day and not open on others. It also had a shuttle to Epcot which meant you needed to take some Disney type options to get to the other parks.

Here is where it goes downhill. They are very stingy on their towels. Asking for an extra towel or two is like saying bomb on an airplane. It was forbidden. My dad once asked for more towels and they gave him cleaning detergent to insists that he clean his own towels. They only come into your place once a week and do not clean just give you more supplies. To have them clean your place will costs you. Also we had trouble getting more toilet paper.

Staff was very friendly, but seemed to often have their hands tied from the powerups that run or invest in the place. It was very cheep to stay there and was worth the money.

  • Stayed March 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Nick M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
East Lansing, Michigan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed March 11, 2014

I recently stayed at Runaway for a week with my girlfriend. We were down there to visit one of our friends at Disney. When we checked in it was busy, but the staff at the front desk greeted us as if we were the only ones there. Our condo was very spacious and comfortable, although there was some construction going on around us that was disturbing at times. There were a few issues with the room, our microwave did not work and we didn't have pans to cook with, but both of these issues were fixed in a quick and timely manner. We did not spend a lot of time at the resort but from what we saw it was a beautiful property. The one thing that stood out the most was the friendliness of the staff and their willingness to do whatever they could to make our stay great!

Room Tip: Currently under construction at some parts, so inquire about that.
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  • Stayed March 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank mcginnza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Springfield, Missouri
Level Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed March 9, 2014 via mobile

I stayed in a 1 bedroom villa here with 2 other people. They gave us 2 towels, 2 hand towels, & 1 washcloth. When we asked for more they said we needed to wash what we had in the washer in the villa. There was supposed to be a coffee pot in the villa, but there was not. When we called the office they said they would bring it. That was at 5 pm. By 1030 pm we still didn't have a coffee pot, so we went & got it from the office just before it closed. The pool & spa were very clean & nice. It was relatively quiet there. The tub/shower was dirty when we got there.

  • Stayed February 2014
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank nurseynurse88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Golden, Colorado
Level Contributor
96 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 bubbles Reviewed March 2, 2014

I spent 3 nights there for a business trip. Check in was seamless. Not a regular hotel so you are on your own for your bags, but the cost was half of local hotels. 2 large rooms for 2 bedrooms which included a large kitchen. Carpet was a little threadbare and TV's were old, but still not bad.

Greatest problem I had was getting the TV's to work. Each remote was different and I never got them to work write.

Room Tip: Bring the kids and have a good time for little money.
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  • Stayed February 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank JHMoss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Runaway Beach Club

Property: Runaway Beach Club
Address: 3000 Bonfire Beach Dr, Kissimmee, FL 34746-5508
Location: United States > Florida > Central Florida > Kissimmee
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Swimming Pool
Hotel Style:
Ranked #27 of 58 Specialty Lodging in Kissimmee
Price Range (Based on Average Rates): $
Hotel Class:3 star — Runaway Beach Club 3*
Number of rooms: 15
Official Description (provided by the hotel):
Experience Runaway Beach Club, Kissimmee and Orlando’s best choice for families and leisure groups alike. These spacious and convenient accommodations are just minutes from the area's world-famous attractions, including Walt Disney World, Universal Studios, Sea World, and so much more. Runaway Beach Club offers one, two, and three bedroom villas with full kitchens and living rooms decorated in Key West inspired furnishings. Guests of the resort can enjoy the two outdoor pools, a sun deck overlooking the lake, indoor basketball court, fully equipped fitness studio, business center, and intimate meeting space. Whether you’re visiting for pleasure or business, Runaway Beach Club boasts beautiful accommodations with added privacy and space in a location that is convenient to all that the area has to offer. ... more   less 
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