I never complain about hotel rooms, just chalk it up to experience and move on if there's a problem. This time was different. The staff failed at every opportunity to address my complaints about the type of room I ordered on internet and did not get, the smell in the room and the broken fold out couch which they said they couldn't do anything about by wrongly informing me there were no hospitality suites because the hotel was sold out (false.) A disaster that could have been avoided by maintenance or caring. They got the money, I got a bad taste of Hilton hospitality. Back to onlyMarriots for us.
- Official Description (provided by the hotel):
- No Resort Fee. Just 3.5 Miles from Disney and 20 minutes from Orlando International Airport. Guests enjoy 300 spacious two-room suites, free made-to-order breakfast and Complimentary Evening Reception daily. Nearby restaurants, shopping and golf. ... more less
- Reservation Options:
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