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“Better Than the Rest”

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Embassy Suites by Hilton Orlando Lake Buena Vista South
Ranked #1 of 154 Hotels in Kissimmee
Certificate of Excellence
GreenLeadersSilver level
Reviewed January 23, 2014

There are three Embassy Suites in the Orlando / Disney area. We have been to the other two and found them very nice and similar in experience. For this trip, we decided to stay here and this Embassy Suites is by far the best of the three. As stated the other two are nice, but this hotel was updated, clean and had very large rooms. The service at the front desk was outstanding and the cook at breakfast was very pleasant. This hotel was also not on International Drive, so it was more low key and less hectic. The surrounding restaurants had no wait. There was plenty of parking.

  • Stayed: December 2013, traveled with family
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2  Thank Steve R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESLBVSAGM, Manager at Embassy Suites by Hilton Orlando Lake Buena Vista South, responded to this reviewResponded January 25, 2014

Thank you so much Steve, for posting such a great review! While we never root against the competition, we certainly love knowing that we stand out above the rest. It's great hearing that you enjoyed your stay so much, including the suite, service, and even the proximity. Thank you also for the kind words regarding the staff at the front desk and the omelet chef. Our team loves hearing such great praise. Please consider us again for your return visits to the Orlando area. Thank you again!

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1,603 - 1,609 of 2,129 reviews

Reviewed January 23, 2014

Stayed here for a conference. Without a doubt great room and hotel. Staff was friendly and helpful. Place was clean. Large rooms with free breakfast and social hour cocktails in lobby. Really recommend this place.

  • Stayed: January 2014, traveled on business
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Thank Docdad70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESLBVSAGM, Manager at Embassy Suites by Hilton Orlando Lake Buena Vista South, responded to this reviewResponded January 25, 2014

Thank you Docdad70, for sharing your very kind thoughts regarding your recent business trip with us. It's great hearing that you were so impressed with our hotel, including the suite, the staff, and the free amenities. Your recommendation is so generous...thank you. Hope to see you again soon!

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A TripAdvisor Member
19
Reviewed January 23, 2014

Our family & group of young boys (7 thru 12 yrs-old) booked this hotel as recommended by the flag-football association & tournament that we were participating in.Before checking in, we found out that the group NAESM was holding a conference there at the same time.Embassy Suites would not transfer our reservation & move us to another Emabassy Suites nearby.Although we are not against their group/beliefs, we felt this was inappropriate for Embassy to block rooms for these two groups SIMULTANEOUSLY. VERY INAPPROPRIATE. Management unsympathetic & not accommodating. Homosexual men all over the hotel & young boys. What do you think?

  • Stayed: January 2014, traveled with family
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Review collected in partnership with Embassy Suites Hotels
9  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESLBVSAGM, General Manager at Embassy Suites by Hilton Orlando Lake Buena Vista South, responded to this reviewResponded January 28, 2014

Thank you for your comments specifically regarding our NAESM group. We appreciate your feedback and the opportunity to address your concerns.

In regards to our NAESM group, as you know, it would be illegal for us to discriminate against any guest or group on the basis of race, color, gender, religion, sexual orientation, national origin, marital status, citizenship, disability or any other classification protected by federal, state, and local laws and ordinances. Please understand we enthusiastically accept our responsibility to make business and hiring decisions without prejudice or influence by phobia in regards to these differences and fully embrace the concept of being open-minded, informed, and socially responsible. Also, understanding your core issue was that we would not waive the cancellation fee for your group, having a group in the hotel that poses no harm to another guest in any way, shape, or form, but merely differs with you in terms of philosophy, is not sufficient grounds to cancel a room block that we have booked with you and held in accordance with our cancellation policy.


Lastly, as for comments about our hotel being family friendly or not, as you know that was a comment made to hotel staff several times by folks in your group based on your viewpoints about the NAESM group and the fact we must not be a family friendly hotel and also that complaints would be lodged with Disney as we are a Disney Good Neighbor hotel. We are definitely a family-friendly hotel, and have hosted thousands of families in our hotel since opening, many here for sporting events or with teams such as you. As for Disney, and although I cannot speak for them directly, I do know The Walt Disney Company has a very comprehensive viewpoint on diversity and standards of business conduct and in my humble opinion, believe they would be very closely aligned with our viewpoint on this matter.

Thank you again for taking the time to share your perspective. Feel free to contact me directly should you have any other questions or concerns.


Dennis Hale, General Manager
Embassy Suites Orlando - Lake Buena Vista South

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Reviewed January 20, 2014

Travelled extensively; stayed in 1-5 star all over the place. This hotel was such a pleasant surprise. Immaculate, efficient, all staff friendly and attentive from check-in staff to restaurants to bar to room attendants. It really is comparable to more expensive properties. Complimentary Wall Street Journal, USA today, breakfast and evening drinks. The location was perfect for the conference my husband and I attended. I liked the option of choosing a higher floor and internet access. I would have to agree with other reviewers about the breakfast. I realize it is "free," but wish all hotels would offer a better quality of food. It would be nice to have the option of some organic foods even if I had to pay a little more. There is a convenient Publix across the street, however, and gas stations nearby. Also, close to major highways, but our room was perfectly quiet. Internet access was seamless; TV's new HD's and easy to use. Very comfortable beds. Even better-never heard the HVAC at any time and room temp was always perfect. Free self parking; all spots very close to entrances/exits. Would highly recommend this hotel and would definitely stay here again. Excellent experience. Thank you Embassy Suites in Kissimmee!!

  • Stayed: January 2014, traveled on business
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1  Thank Donna B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESLBVSAGM, Manager at Embassy Suites by Hilton Orlando Lake Buena Vista South, responded to this reviewResponded January 21, 2014

Thanks so much, for the outstanding review and 5-star rating! We are very pleased to hear that you and your husband enjoyed your stay with us during your conference. We're also glad to hear that your conference allowed you the time to enjoy all the amenities that we provide. Thank you very much for offering your recommendation, and also for your business and loyalty. See you again soon!

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Reviewed January 19, 2014

The hotel was fine and the rooms and room service were very good, but not worth the money for their breakfast. I usually stay at a Marriott and am fine with their breakfast, which although not fancy, is fresh and presented well, however expect more from the Embassy. The food in the warmers were not edible, the fruit was cut in huge chunks and the pineapple was not cored before being cut and the muffins and pastries were horrible. Marriott has free coffee, tea, hot chocolate for their guests all day and night; Embassy puts out a coffee machine and charges $2.50 for a cup. Given it was in Kissimmee and not the greatest location, the price was too high.

  • Stayed: January 2014, traveled with family
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Review collected in partnership with Embassy Suites Hotels
2  Thank Arnold E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESLBVSAGM, Manager at Embassy Suites by Hilton Orlando Lake Buena Vista South, responded to this reviewResponded January 21, 2014

Hello Arnie,
While it is good to hear that you had a good impression of the hotel, the suite, and room service during your return visit to the hotel, it is disheartening to read your review and to learn that you felt that the price level was too high, especially considering the favorable rate that was extended to you. We appreciate and thank you for your candid feedback regarding our complimentary breakfast. Hopefully you'll reconsider staying with us again in the future. Thank you again!

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Reviewed January 16, 2014

After travelling around the world I have to tell you I think this is the best hotels I've been in. Can't be beaten in price/quality value!

This is simply one of the reasons I could come visit Orlando again.

Even though the breakfast is nice and sufficent, it's the only area I could see real improvements made as the bacon for example was usually cold and seemed it had been made too early before service. Omelet-station was great.

Great base for exploring the surroundings.

  • Stayed: January 2014, traveled as a couple
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2  Thank Villemies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESLBVSAGM, Manager at Embassy Suites by Hilton Orlando Lake Buena Vista South, responded to this reviewResponded January 21, 2014

Thank you very much Villemies, for taking the time to share your thoughts, and post your review of our hotel. We are thrilled to hear that you were so delighted with your stay. Thank you for your feedback regarding our complimentary breakfast; we are always looking for ways to identify opportunities for improvement. Thanks again. We hope that you'll visit us again soon!

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Reviewed January 15, 2014

We love coming to Orlando and usually stay at a Disney hotel. This time they were all full or ridiculously expensive due to it being marathon weekend, so we looked for another option. We were so happy with our decision to stay at this hotel! Yummy full breakfast and comfortable beds plus plenty of room for our party of four made this a wonderful choice! We also loved that it is only 10 minutes from Disney. We also ate dinner in the hotel restaurant one night due to the torrential rain storm happening outside and we were pleasantly surprised with how delicious the food was as well as reasonably priced.

I stayed in another Embassy Suites hotel in Lake Buena Vista while I was in town on business earlier this year and this was by far the better hotel. Bigger beds (queens vs. doubles) and FREE parking at this hotel are a BIG PLUS! (the other hotel charges $12 a day for self parking, so while the rate looks cheaper there....this hotel was the better overall value!)

In summary, we loved it here and will definitely be back! Highly highly recommended!

  • Stayed: January 2014, traveled with friends
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4  Thank hamletfan8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESLBVSAGM, Manager at Embassy Suites by Hilton Orlando Lake Buena Vista South, responded to this reviewResponded January 16, 2014

Thank you Hamletfan8, for taking time to submit your glowing review. It's wonderful to hear that you thoroughly enjoyed your stay with us, and that you are so pleased with your decision to stay with us. We believe that we do offer a tremendous value for our guests, especially with that great free, made-to-order, all-you-can eat, full breakfast! Which Disney hotels offer that? We hope you'll make us your exclusive preferred destination hotel for your future visits to Orlando. Thanks again!

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Additional Information about Embassy Suites by Hilton Orlando Lake Buena Vista South

Address: 4955 Kyngs Heath Rd, Kissimmee, FL 34746-5512
Phone Number:
Location: United States > Florida > Central Florida > Kissimmee
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 154 Hotels in Kissimmee
Price Range: $133 - $289 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Orlando Lake Buena Vista South 3.5*
Number of rooms: 300
Official Description (provided by the hotel):
No Resort Fee. Just 3.5 Miles from Disney and 20 minutes from Orlando International Airport. Guests enjoy 300 spacious two-room suites, free made-to-order breakfast and Complimentary Evening Reception daily. Nearby restaurants, shopping and golf. ... more   less 
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