I picked this hotel for a large lacrosse tournament that was about 30 minutes away. My review is long, however if you are traveling for a few days I'm sure you'd like to stay somewhere comfortable and safe.
I wish I could give this hotel a full 5 stars honestly.. I would say it is more of a 4.5, but I didn't want to cut the rating. I don't need to add pictures of the hotel it's self since there are so many posted. I will post a couple of pictures of their food, which trust me it was to die for!
For the overall hotel. The room was very clean.
-The front sitting area has a pullout couch, comfy chair, table with 2 chairs, tv and what you could consider a dresser.. If you we're not wanting to live out of your suitcase.
-You then have a bar, with sink, microwave and fridge hidden behind the cabinets. There is also a closet just opposite of the bar with plenty of hang up space.
-The bathroom was very spacious.. My only pet peeve with the bathroom was there wasn't an exhaust fan. The bathroom stayed steamed up for a while after showering..however I'm sure I'm not the only one that flips the fan on when you head into a bathroom when you don't want to sit in complete silence. I found I wasn't the only one going in and turning the sink on just to have a background noise..lol.
-The bedroom was great as far as space, a second closet, tv (same size as front room), dresser, and another sink wet bar, the beds were very comfortable as were the pillows.. You also were able to have the room dark even at 9am.
NOW for my ONLY complaint.. The front room seemed fine as far as sound proof.. However where you would need it the most, it seemed to be lacking. It would be a very easy fix for this hotel, as well as any hotel that has this set up. There is nothing I hate more than hearing what is going on in the room next door. Thankfully, the only think my daughter and I could hear was snoring. My daughter in the bed that obviously didn't back up to my snoring buddy was able to fall asleep. For me it did take a while.. Maybe it was the best nights sleep my neighbor had in some time..but it drove me crazy. I guess if you normally wear ear plugs while traveling it wouldn't bother you..but I did get some vibration on the wall as well.
The staff for the most part was great. The staff at check in..fabulous. My daughter and I had a banquet to attend a few hours after arrival and poor planning on my part (my daughter's 16th birthday) I forgot to get a cake for her. I asked if anything could be done.. They said they normally require 24 hr notice for arrangements, and asked when we would be returning for the evening.. I told them.. And then asked if something could be done for the following day. After our banquet at a different resort (where the food was not very good) we were starving and hoped that we could make it back in time for room service (which I didn't even know if they had at that time).. When we arrived in our room, right in the front room on the table was a birthday cake that the chef made in their restaurant.
When we ordered room service, it was 10:45pm (fifteen minutes before it was to end).. My daughter ordered the steak quesadilla, which they asked how she wanted her meat cooked.. I had the steak tips and ordered a bottle of wine. Their prices were not crazy.. Their food was insanely awesome!! The quesadilla was not greasy, was packed with meat and cheese (since my daughter did not want the grilled onions or pico de gallo). It came with a side of sour cream and guacamole. The beef tips cooked to order had a fabulous sauce that had mushrooms on top of a rice pilaf.. On top of the meat vegetables sliced Julian style topped with 2 of the best onion rings I had ever had. Granted I could've been super hungry, causing my to think this was so incredible.. Except my daughter insisted we have room service for dinner the following night..which we ordered the same thing and it was just as fabulous as the night before. As for the cake.. I could tell it was just baked as soon as I sliced into it. My daughter received the first slice so naturally the first bite.. She made some weird noise and then said "this is by far the best cake I have ever had!" It was chocolate upon chocolate and fabulous if you're into sinfully awesome sweetness.
I will be posting this same review on other travel pages.. So if you read it somewhere else don't be surprised. I had to do a review for this hotel and staff that went above and beyond in their hospitality service to make our weekend a great one.
Oh the only staff member that seemed to not be such a peach, causing me to say the staff was great for the most part.. It was the hostess at the restaurant who was less than pleased to seat my visiting friends, daughter and myself 15 minutes prior to the official "noted opening time" granted I know that sounds stuck up of me.. However the gentleman at the front desk when I requested an additional hr on my check out..and after he gave me a 20% off coupon for lunch.. Told me the restaurant did open at 11. I gave the extra 15 minutes so we weren't completely rushing in at what I thought was the opening time. When I had to walk up to the hostess and ask if we could just be sat (since we were on a tight schedule due to lacrosse start times at the tournament) I wanted to already have the choices made for meals when they were ready to take our order. The hostess said she would have to check with the server and kitchen to see if we could have lunch at that time.. The hostess returned, and said they were 70% ready and went to start closing the sliding doors..I told her that's fine, we can just sit and wait if she'd go ahead and seat us. Evidentially she rolled her eyes, which my daughter asked me in a somewhat loud voice "did you see her roll her eyes at you?" I then stated (as I am a smart@ss that jokes most of the time) "Does it look like I care that she did?"..
I am giving my complete review even regarding what I said, as I had worked in the restaurant business as well as other customer service related jobs in the past.. Are the customers always right?? In all honesty, no.. But that doesn't mean you can't try and be accommodating.
- Official Description (provided by the hotel):
- No Resort Fee. Just 3.5 Miles from Disney and 20 minutes from Orlando International Airport. Guests enjoy 300 spacious two-room suites, free made-to-order breakfast and Complimentary Evening Reception daily. Nearby restaurants, shopping and golf. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Hilton Hotels Direct, Travelocity, Orbitz, TripOnline SA, Hotwire, Cancelon, getaroom.com and Evoline ltd so you can book your Embassy Suites by Hilton Orlando Lake Buena Vista South reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.