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“All in one”

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Westgate Towers Resort
Ranked #32 of 152 Hotels in Kissimmee
Baton Rouge, Louisiana
Level 5 Contributor
55 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“All in one”
Reviewed December 23, 2013 via mobile

Beautiful rooms large jet tubs in each room. Lots of activities for kids wonderful staff convenient to everything. Shuttle to parks. Couldn't ask for more lots of nearby food choices and shops. Convenient to interstate

  • Stayed December 2013
    • Value
    • Location
    • Rooms
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Helpful?
Thank Winnie2633
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Towers Resort, responded to this review, December 26, 2013
Thank you so much for your detailed description of our resort. Thank you for visiting. We enjoyed having you. It’s great that you appreciated our convenient location near lots to do in the area. We are also happy that you enjoyed the resort amenities and caring staff members. We would love to serve you again very soon. All the best. Happy Holidays!

Josie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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631 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (149)
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Trinidad W.I.
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 5, 2013

This hotel is ideally located to most attractions, full equipped like your home, clean comfortable
and staffed with great efficient friendly warm personnel. Safety is not an issue.Lots of activities available - either free or nominal cost. I recommend it highly and have no hesitation recommending for others and will definitely return on another visit!

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank Trinitothebone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Towers Resort, responded to this review, December 9, 2013
We are so happy that you loved so many things about Westgate Towers Resort. Thank you for your compliments on our great resort, staff and location. The resort strives to provide the comforts of a “home away from home” for all owners and guests. We appreciate you for choosing Westgate Resorts and we look forward to seeing you again soon!

Ariel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Richey, Florida
1 review
Reviewed December 4, 2013

We stayed Nov16th-22nd. Although I was dreading out dated decor based on reviews, our one bedroom had updated maroon paint with browns and cream colors. We enjoyed the space, the friendly staff and the option of touring the resort and enjoying some of their amenities. We did agree to the timeshare tour. Only issue is it was described as an hour it was actually 3. We started the day off at the parks later then expected. The only issue with our room was the main bathroom's shower was very difficult to get the shower temp comfortable, it seemed to be either hot or cold, nothing in between. (we did not complain or report we just made do with the master shower). I do agree with a previous review that the top balcony's are not a plus. You can't go out on them and the light that shines in the window all night is a hassle for people like myself that require a dark room. Overall I would stay here again and recommend it to my friends, the price and the space are more then worth it.

  • Stayed November 2013, traveled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Renee N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Towers Resort, responded to this review, December 6, 2013
Thank you so much for taking the time to let us know about your experience. We strive to make your vacation a memorable one. Please know that although you had some challenges during your stay, we are always looking to make our guests stay better. We’re glad you enjoyed our unit accommodations as well as our friendly team members. We would love for you to come back and visit us.

Ariel
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Virginia Beach, Virginia
Level 3 Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 4, 2013

I would not stay here again. The place is dated inside and out. We saw several bugs - roaches. The appliances, particularly the stove didn't work well. We had to call maintenance a couple of times. The floors on the outside & the elevator was hideous. Not going back! I've been to Orlando many times. I'd rate this as tied for worst stay. The barbecue restaurant next door to it is good, however.

  • Stayed July 2013
    • Value
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    • Rooms
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Helpful?
2 Thank Gready
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Towers Resort, responded to this review, December 5, 2013
Thank you for sharing your recent stay with us. Our housekeeping team is there to ensure that each room is spotless and ready for our guest’s arrival. We have taken note of each matter you have had and will pass them on to the appropriate members of our staff. I would like to apologize if this caused any inconvenience during your stay. We would love to have you back at our resort.

Ariel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
Level 2 Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 24, 2013

Staff was nice, hotel was clean, a bit out-dated but good enough to get by for the weekend.
I called prior to booking to ask if they were pet friendly.The female on the phone said yes. So I decided to book the room and come to find out when I check-in there is a pet 'cleaning fee' of $170.00, with a deposit hold of $100.00. I wish the female would've informed me of the fee when I called prior to booking... but what could I do at that point? The $170.00 pet fee was MORE than what I even spent for my whole 2 night-stay. (I'm not the richest person in the world, my family and I was unable to go to Disney since we couldn't afford the tickets after paying the fee.) Another problem was the location of the ice machine. Out of the whole resort there was ONE ice machine, in an entire different building on the 4th floor... all the way at the back on the building...(took about 10 minutes to find) By the time I got back to my room from my ice adventure, my ice was nearly melted. Very inconvenient. One extra inconvenience was lack of electricity outlets...there were none near my bed, I had to charge my phone near the bathroom sink, inaccessible to use while I was watching TV. Never staying at a Westgate again.

  • Stayed November 2013, traveled with family
    • Value
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    • Cleanliness
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Helpful?
Thank LoveTampaBay13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Towers Resort, responded to this review, November 26, 2013
You may bring your pet to your vacation to the Westgate Towers, there is an applicable pet fee for doing so. We apologize if the policy put a damper in your vacation. We are constantly working on renovations at the resort and will be taking your suggestions under consideration. Thank you for bringing them to our attention.
Sincerely,
Lucía
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carroll1
Level 1 Contributor
4 reviews
4 hotel reviews
Reviewed November 7, 2013

stayed at westgate towers 27oct-3nov. Had bottom floor with large balcony and easy access to pool. the pool was suppose to be heated , but it seemed they turned it off during the day and at night the pool was to cold to swim. The rooms are clean and nice. Not to many people at this location during this time so that was nice to .Most of the rooms were empty. The only thing that this westgate resorts needs is to change the blinds to curtains. If you stay on the bottom the lights from outside are so bright that it's like day light all night long in you bedroom. I purchased chip clips and used the extra sheets for the coach and clipped the sheets up to block out some light and that was a small dent in that . If you are an owner beware , they will lie to you to get you to go to owner review. they will tell you that new owner cards are needed if you did not get one by mail and you need to go to review. I knew this was already bad news and went just to get my somewhat free breakfast. I will never get back the 3hrs they took from me when it was to be 1hr only. I told them I did not need a review and all it is it to try to get more money that dont deserve out of you. So owners don't waste your time with owner reviews. they will tell you anything thats not true to get you to go.

  • Stayed November 2013, traveled as a couple
    • Value
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Helpful?
Thank carroll1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Towers Resort, responded to this review, November 12, 2013
Thank you for your review regarding your stay here at Westgate Towers. Thank you for referring to our suites as “clean and nice”. We do apologize for any inconvenience that you may have experienced as a result of attending one of our timeshare presentations and we apologize if this distracted you from your family vacation. Participation in our timeshare presentations is voluntary; however, we do offer incentives in exchange. We certainly hope that you will stay with us again to allow us another opportunity to exceed your expectations.

Josie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Old Bridge, New Jersey
2 reviews
Reviewed November 7, 2013

Staff was welcoming and accessible. The facilities were clean and comfortable and family oriented. Everything was moderately price and the food was good (quantity and taste). Would definitely go back and stay there again.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dcwood911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Towers Resort, responded to this review, November 12, 2013
Thank you for your response. We are happy to hear that our staff was courteous to your needs. We are thrilled that you enjoyed our facilities and you were able to find it clean and comfortable. We feel honored that you will be returning and look forward to seeing you soon!
Sincerely, Idalise
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Westgate Towers Resort

Property: Westgate Towers Resort
Address: 7600 W Irlo Bronson Pkwy, Kissimmee, FL 34747
Location: United States > Florida > Central Florida > Kissimmee
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotel in Kissimmee
#14 Top resorts Hotel in Kissimmee
#14 Romantic Hotel in Kissimmee
#19 Family Hotel in Kissimmee
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Westgate Towers Resort 3.5*
Number of rooms: 106
Official Description (provided by the hotel):
Oversized Villas with All the Comforts of Home Westgate Towers Resort in Kissimmee, Florida, is a Disney area hotel that offers guests all the comforts of a fully furnished home with accommodations ranging from studios to spacious one- and two-bedroom villas, all within minutes of Orlando's world-famous theme parks and attractions. With a variety of onsite amenities, including three heated outdoor pools, your dream vacation is waiting at Westgate Towers Resort! ... more   less 
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Also Known As:
Westgate Towers Hotel Kissimmee
Westgate Hotel Kissimmee
Westgate Resort Kissimmee

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