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“Good stay”

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Westgate Towers Resort
Ranked #33 of 152 Hotels in Kissimmee
New York City, New York
Level Contributor
57 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Good stay”
Reviewed March 11, 2008

Stayed in a two bedroom villa and we were very pleased. Master suite with a king bed, walk in shower next to jacuzzi tub and second bedroom had two Double (or small Queens) and the same shower,jacuzzi tub. Three bathrooms in total which helped when everyone was getting ready at the same time. We used the kitchen for breakfast (saved $$ b/c we didn't have to eat out) and to make coffee or tea at night. We used this villa to mostly sleep & I will recommend this place if you are going to Orlando to visit the parks and not stay in the hotel room. The location is great - close to disney & you have restaurants around the hotel. It is located on US 192 so it is a busy street - so not as comfortable to walk outside like International Drive is.

  • Liked — The room was comfortable & the number of bathrooms helped out
  • Disliked — The pool.
  • Stayed February 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
Helpful?
1 Thank chilee21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Towers Resort, responded to this review, June 23, 2015
Thank you for your review! It is wonderful to know you enjoyed your time with us. Please come back to stay with us again!

Best regards,
Ariel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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613 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (146)
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English first
st. louis
1 review
Reviewed August 3, 2007

Nice hotel for a family. We booked a studio. They upgraded us to a one-bedroom without even asking. Nice touch. The room was very well equipped. Bedspread was a older and couch mattress was soiled and hard. But housekeeping gave us pads and extra sheets. NO ROOM SEVICE without a fee. But, housekeeping does come by with fresh towels each day and sheets if you ask which we did.

Stayed July 2007
Helpful?
Thank tressyStLouis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Towers Resort, responded to this review, June 23, 2015
Thank you for your review! It is wonderful to know you enjoyed your time with us. Please come back to stay with us again!

Best regards,
Ariel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston
1 review
Reviewed July 29, 2007

This was a terrible vacation stay. We arrived at the desk to a very unwelcoming staff, who felt bothered and troubled at the fact that we inquired as to whether our room was possibly ready earle. NOT! Once checked in, we were given room 4 room keys of which 1 worked. kept having to go to the desk every day for a new key. No housekeeping (AT ALL) so plan on cleaning and emptying your own trash. Don't even think of asking for extra towels because they recommend that you do your own laundry or suggest you pay and additional $40 for the week for their services. Game room and video rental machine steals money. (Credit was given at desk though). Hallway rugs were dirty always after 11am and had a foul smell due to big trash bins at ends of each hallway.
The 90 minute tour scheduled for 7:30 was a lie. Didn't even get to the door to register until 8:00am. The representative was very rude and when we requested a new rep, everyone ignored us. Very upsetting. Save your money and stay elsewhere (Prefferably at the Ramada Plaza, also owned by Westgate, but with no presentations, professional staff, and free shuttle service to attractions and parks.)

  • Liked — The location
  • Disliked — The service of the staff, smelly garbage disposale
  • Stayed July 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Mygree22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Towers Resort, responded to this review, June 23, 2015
Thank you so much for your review. We have made many improvements since you last stayed with us and hope that this experience does not deter you from staying at any of our other Westgate Resorts.

Best Regards,
Ariel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Windsor, Canada
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed March 19, 2007

We were actually supposed to be in the Westgate vacation villas which is done the road from the propertery but upon the hour of checkin time we were told we were in the towers. When we got to our room which was on the second floor facing the parking lot we noticed it was un cleaned. We revieved another room 30 minutes later across the hall that had a view of a pool heater, all other rooms were supposldely booked. The pool was warm but that was the only thing to do at this place. The room was pretty big and had a large balcony but we would have enjoyed a better view. We will not be returning.

  • Liked — The large room
  • Disliked — nothing to do
  • Stayed March 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank bmwx5rocks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Towers Resort, responded to this review, June 23, 2015
Thank you so much for your review. We have made many improvements since you last stayed with us and hope that this experience does not deter you from staying at any of our other Westgate Resorts.

Best Regards,
Ariel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed January 23, 2007

After reading all of the many bad reviews, I was nervous about staying at the westgate towers. However to my surprise the stay was the best I've ever had in Florida. The room was very nice and it accomadated the entire group of 8. I had the 2 bedroom. The room was very clean, the staff at the front desk was very nice and pleasant. The view was wonderful, our balcony faced the Irlo Bronson highway which we could see the firework show at Disney from out balcony (priceless). I would definitely recommend this location to anyone. The only thing I didn't like is that there is no complimentary daily breakfast. The location is great because universal studios is only about a 15 minute drive and disney is about a 7 minute drive. Grocery stores, shopping plazas and restaurants are all along the same strip as westgate towers. My 5 day vacation was wonderful!!!!

Stayed April 2006
Helpful?
7 Thank ReaReaAtlanta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Towers Resort, responded to this review, June 23, 2015
Thank you for your review! It is wonderful to know you enjoyed your time with us. Please come back to stay with us again!

Best regards,
Ariel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
LongIsland
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 30, 2006

This trip was on a scam deal the Westgate organization pulled on my boyfriend and I in February this year.
We were promised by a Westgate sales representation that all are meals for four people were included in this vacation plan.
What we got we 2 continental breakfasts, one cookout that only had hot dog, chips, potato salad, saurakut and a soda.
When we got to the "so called resort" there was mass confusion even getting into the condo.
We had to go to two different buildings and three different counter to get our keys.
This was suppose to be a "four star resort", but the first condo they but us it was barely "two stars".
After a few conversions with one of the on site managers we finally got the condo we were promised in the first place.
It was very nice, but the walls are paperthin.
We heard washers and dryers going all day and night.
Lots of noise.
The pools were so overrun by children.
There was many young kids walking into the resort very late at night.
I would NEVER go to another Westgate Property, Condo, hotel.
We were promised four vacations in Vegas, but because we wouldn't sign up for a timeshare while we were in Florida, we were then told those were void.
DON'T DO BUSINESS WITH THIS COMPANY, PERIOD!

  • Liked — the condo were finally were put into
  • Disliked — The WEstgate Staff
  • Tips/Secrets — Don't waste your travel dollars here
  • Stayed July 2006, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
5 Thank waitinginthewings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Towers Resort, responded to this review, June 23, 2015
Thank you so much for your review. We have made many improvements since you last stayed with us and hope that this experience does not deter you from staying at any of our other Westgate Resorts.

Best Regards,
Ariel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ottawa
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 24, 2006

Fantastic spot. If you are a guest. The accomodations were beautiful, and we weren't bothered at all. We expected a tour and a maintenace report but received neither.

Saw alot of golf carts zooming around with guests, but not us... whew it was alot better than I had anticipated. Accomodations: kitchen, dining room, living room, balcony, 52 inch tv, king size bed, whirlpool tub(huge), incredible.

Not bothered at all, but did see long lineups at check in, noticed this in other buildings. Our checkin was in a trailer, and it was quick and a 50 dollar deposit.

great place if you get the new buildings.

  • Stayed March 2006
    • Value
    • Rooms
    • Cleanliness
Helpful?
7 Thank yrcousin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Towers Resort, responded to this review, June 23, 2015
Thank you for your review! It is wonderful to know you enjoyed your time with us. Please come back to stay with us again!

Best regards,
Ariel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Westgate Towers Resort

Property: Westgate Towers Resort
Address: 7600 W Irlo Bronson Pkwy, Kissimmee, FL 34747
Location: United States > Florida > Central Florida > Kissimmee
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotel in Kissimmee
#14 Romantic Hotel in Kissimmee
#14 Top resorts Hotel in Kissimmee
#19 Family Hotel in Kissimmee
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Westgate Towers Resort 3.5*
Number of rooms: 106
Official Description (provided by the hotel):
Oversized Villas with All the Comforts of Home Westgate Towers Resort in Kissimmee, Florida, is a Disney area hotel that offers guests all the comforts of a fully furnished home with accommodations ranging from studios to spacious one- and two-bedroom villas, all within minutes of Orlando's world-famous theme parks and attractions. With a variety of onsite amenities, including three heated outdoor pools, your dream vacation is waiting at Westgate Towers Resort! ... more   less 
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Also Known As:
Westgate Towers Hotel Kissimmee
Westgate Hotel Kissimmee
Westgate Resort Kissimmee

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