First off, the hotel is HUGE. It is directly connected to the convention center, so if you are attending a convention, there is no better place to stay. When we arrived there were no bell men to help with our luggage (4pm??) Check-in was not a problem, however we asked if there was a possibility for an upgrade and were told "no", but the gal checking in a honeymoon couple comp'd a suite for them, and told them to just complete the survey, and to mention her name (the employee's) directly. So I guess it depends on who you get at check-in. I was traveling with my daughter, so there was no way to make up a quick "I'm on my Honeymoon-story" ha.
Depending on where your room is located, you can feel like you're outside even when you're not. There is a huge atrium in the middle of the hotel, with a skylight, to make you feel outside. If your room faces the atrium, then you never really see the "real world". Our room had a balcony, overlooking the steakhouse. Our balcony seemed larger than some, and room service could put the table out there, which was a nice touch. Our location to the convention center was great, so for us, that was awesome. There was a family next door with small children, but the walls are fairly thick, so we weren't bothered by family-noise. The TVs are the old box type, and they do not get many channels. The atrium noise can be loud (the waterfall runs all night, and if there is a reception in the atrium, be ready to turn up your TV all night!). The comforter on the beds is nice, however the sheets are horrible! Flat sheets only, so they pull up while you sleep, only to expose your feet to a felt-style blanket covering the mattress. Our housekeeper was lazy, so we had to make our own adjustments each night. The mattresses were firm, but fine. The room was small, but we didn't spend too much time in it, so we were pleased. If you are going to try and sleep someone on the floor air mattress, or on a roll-away, a 2 Queen room will NOT work.
When we arrived, the bathroom shower wall had a bundle of "hair" on the tile. I have a photo of it to upload later. Uck. There are 2 sinks, which was very nice. The coffee maker is like any ordinary hotel-coffee-maker, but our housekeeper continually forgot to leave condiments with the new grounds.
There is a 24 hour coffee shop located in the atrium. It's nice. There are other shops inside as well, which are nice, too. The restaurant we loved was the buffet! In my opinion, buffets are usually hit or miss. This one was a HIT. Even my picky 13 year old daughter enjoyed the meals. We also ordered to-go items from the downstairs cantina.
The Gaylord is not located close to Disney. They do have a bus, however, that runs every 30 minutes to different parks, which we found convenient, but if we were traveling to Orlando to go to Disney World, we would NOT stay here. It is much too far away.
The best part about the Gaylord for us was the location to the convention center, and the excellent food. Room service is delivered within 30 minutes, and was always good, except for a "herb-twig" in my daughter's pizza slice one night. They are supposed to remove that from my VISA, we will see. The down-side of the Gaylord is it is FREEZING in there! The room thermostat cannot be adjusted past 72 degrees, so we constantly were cold, slept in sweats, and by the 6th night, my daughter started losing her voice due to a sore throat.
The business center is located in the convention center, and I had an item shipped there, but even though I was a guest at the hotel, I had to pay them $3.00 for them to just hand me my item.
The rooms each have a computer, and it will connect you to popular internet sites like Facebook, yahoo, etc. But. Ours kept crashing. The free wi-fi was way better on our own laptop we brought from home.
Would we stay again? Yes, if we were there for a conference. If not, no.
- Official Description (provided by the hotel):
- Just minutes from Central Florida's world-famous theme parks, including Walt Disney World, Universal Orlando and Sea World, the 1,416-room Gaylord Palms Resort & Convention Center is the ideal destination for leisure and business travelers alike. This spectacular resort in Kissimmee, Florida features 4.5 acres of beautifully manicured gardens and themed environments beneath a signature glass-covered atrium. On-site leisure and recreation opportunities abound with the Cypress Springs Water Park, featuring a double FlowRider and drop slide in addition to a multi-level treehouse water playground; the adults-only South Beach Pool; Forbes Travel Guide's Four Star Relache Spa & Salon; Wreckers Sports Bar, featuring a two-story sports screen; and a 24 hour fitness center. And with eight restaurants and lounges ranging from fine dining at Old Hickory Steakhouse to casual poolside fare at SandBar, Gaylord Palms offers something for every appetite. ... more less
- Reservation Options:
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- Also Known As:
- Gaylord Palms Hotel Kissimmee
- Gaylord Resort
- Gaylord Palms Resort Orlando
- Gaylord Palms Orlando