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“A difficult one - some v good and some very average points” 3 of 5 bubbles
Review of Gaylord Palms Resort & Convention Center

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Gaylord Palms Resort & Convention Center
Ranked #18 of 153 Hotels in Kissimmee
Houston
Level Contributor
219 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
“A difficult one - some v good and some very average points”
3 of 5 bubbles Reviewed November 15, 2012

My stay started badly when i arrived at the hotel late sat eve and had a 30 minute wait at reception before i could check in - there were only 2 clerks on duty and they seemed to be taking a huge amount of time checking people in. Once in my room i tried to order room service, and gave up after being on "hold" for about 10 minutes - i have travelled all over the world for 30 years and this was a first. Furious i then rang the "consider it done" service who to be fair did get my room service order comp'ed (but it took an hour to arrive). My laundry put in on Mon am got back to me Wed, a FedEx pacxkage was supposed to be delieved to my room on wed, and it was still in the business center on Thurs (I went to collect it myself) - however, staff very friendly and service good, but they clearly need more staff (and in this economic climate there are millions to choose from!!??). Would I come back? Probably, but the deal would have to be good!

  • Stayed November 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank evelyninhouston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4,284 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,295)
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English first
Port saint Lucie, Florida, USA
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed November 14, 2012

My wife and I are from South Florida and we often come up to the Disney area and stay in Disney resorts. We've always passed by Gaylord Palms and decided on our last trip up to stay there for a change since the hotel is so grand from the outside. Do yourself a favor. Save some money and go stay at a Disney resort. This hotel was beautiful, grand, the courtyard was huge. But the bad taste in our mouths was upon arrival, realizing that you cannot park anywhere for free. It was $15 per day for parking (gated, which we couldn't get out of the first night because our card didn't work). And then upon checkout the bill had $15 per day resort fee!! So a cool $30 / day extra mandatory. The atrium is huge and very visually appealing, but other than the looks, there's really not too much going on and the restaurant prices are WAY TO EXPENSIVE! We ended up driving to Disney anyway to eat and walk around since there's always something actually going on there. We received a 50 credit as part of a promotion for this time of year, but even that, I had to ask about it, they didn't just give the credit even though I was told on the phone that I would get 50 per day (that wasn't true, just credit for one day). Then to find out upon checkout that it was ONLY FOR FOOD!! We didn't eat any food there because of the cost! Then we went and ate, to use the credit, on our last day and when trying to pay using my room card the waitress said the card shows we checked out already!! ha.. it was a comedy of errors. Anyway, you can't beat a Disney resort (there are several price ranges) and we're not staying here again that's for sure. Going back to Disney for sure next time!

Room Tip: Tip: Go to Disney.
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank eyeyavak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
florida
Level Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed November 13, 2012

My Husband suprised me with a night at this Hotel! How beautiful! They messed up on our room, but once he went down and explained what he thought he was getting the front desk quickly fixed it and gave us a room one floor from the top with a view out over the "St. Augustine" Section. It was so nice to open the doors and hear the water running. The room was beautiful and the Bed, OMG! I slept like a baby! We did have lunch at the sandbar which was out by the pool, a little pricier than what we like to spend on lunch, but the food is quality and my Husband said it was the best burger he's had in a long time! Even though you really don't need to leave this place, we did venture out for dinner, but did enjoy the Sunday Brunch, the food was Top notch and so was the service. Overall, we plan to come back at some point and hopefully stay longer.

Room Tip: The Atrium view rooms are nice, but the interior ones are less and decorated just as nice.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank starkisser24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
1 of 5 bubbles Reviewed November 13, 2012 via mobile

Having visited the gaylord palms every year for the past 7 years to go for a family meal as a treat whilst on holiday has always been a great experience with outstanding food which you would expect for the price, however this year the dramatic decline in the dining experience at the mediterranean buffet restaurant which is one of the 'fine dining' restaurants was terrible to say the least. From the very start of the evening things went from bad to worse. My husband booked a table for 2 as we have been recently married and we were sat in the middle of the restaurant on a table big enough for 6 people. The food at the buffet which has always been exceptional was a shadow if it's former self with hardly any selection and what was there was stale cold and unappetising the service was mediocre with servers standing around like vultures in the corner. There was music playing from a stage for the Christmas show which over the years has been pleasant to listen to but this year it sounded like a bad x factor audition. We eventually asked could we move tables to somewhere a little less smack bang in the middle of the restaurant but by this time the evening was ruined so nearly $90 for a meal or rather not a meal for two horrible food a less than appealing atmosphere we left. My advice to anyone going is not to bother unless it returns to how it used to be its a rip off sadly.

  • Stayed November 2012
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Cleanliness
Helpful?
1 Thank Madmarcus01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
52 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed November 12, 2012

Gaylord is a wonderful conference facility...enjoyed the variety of food...location is a bit out of the way...easy to spend entire time inside the massive complex...forget what fresh air is!! Saying that it has a great pool and facilities...

  • Stayed October 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank travellin45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gainesville, Florida
Level Contributor
72 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed November 11, 2012

We went to ICE! Merry Madagascar just after it opened this year. We visited four years ago and the sculptures are more impressive but not very interactive. The kids were most looking forward to the slide but it wasn't slick so they had to scoot themselves down the slide. Between that and the extreme cold, the kids weren't impressed. As adults, we were very impressed by the sculptures but wish there were some way to do more than just walk through and look. The tickets, even with senior and FL resident advance purchase prices, were about $150 for 8 of us and that didn't include parking (additional $12/car) and hot chocolate. I'm glad we went early in the season because adding crowds to the experience would have decreased our enjoyment even further.

Stayed November 2012, traveled with family
Helpful?
3 Thank GatorCrew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whistler, Canada
Level Contributor
111 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed November 11, 2012 via mobile

We stayed here for 5 days and it was everything else than boring. With our 3 year old child was action, fun and vacation guaranteed. While Mum was working did the rest, father and son, spend some quality time at the pool, in the restaurants, with the fishes and gators. It was great and impressive. My son would have rated it for sure with 5 stars but when it comes to SERVICE the place it`s just too big. Valet parking: It just took too long versus picking up your car at the car park around the corner for less money. Belldesk: It took forever ( 30 minutes) with pre order before someone came to pick up the luggage which resulted in a high speed race to the airport at 5am in the morning. Businescenter: We shipped some boxes to the hotel and asked prior to our visit for the procedure. No one told us about the 20 US charge per box in order to get your box. You never stop learning. Front Desk did not explain child policy in regards to kids eat free. We figgured. Let`s call it: Communication problems All in all a great experience with space for improvement

  • Stayed October 2012
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank MAJonTour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Gaylord Palms Resort & Convention Center

Property: Gaylord Palms Resort & Convention Center
Address: 6000 W. Osceola Pkwy., Kissimmee, FL 34746-4414
Phone Number:
Location: United States > Florida > Central Florida > Kissimmee > Gaylord Palms Resort and Convention Center
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Kissimmee
#3 Spa Hotel in Kissimmee
#4 Luxury Hotel in Kissimmee
#5 Romantic Hotel in Kissimmee
#8 Top resorts Hotel in Kissimmee
#12 Family Hotel in Kissimmee
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Gaylord Palms Resort & Convention Center 4*
Number of rooms: 1416
Official Description (provided by the hotel):
Just minutes from Central Florida's world-famous theme parks, including Walt Disney World, Sea World and Universal Orlando, the 1,406-room Gaylord Palms Resort is the ideal destination for leisure and business travelers alike. This spectacular resort features 4.5 Acres of beautifully manicured gardens and themed environments beneath a signature glass-covered atrium. On-site leisure and recreation opportunities abound with the Cypress Springs Family Fun Water Park, featuring a multi-level water playground and four water slides; the adults-only South Beach Pool; Forbes Travel Guide's Four Star Relache Spa & Salon; Wreckers Sports Bar, featuring a two-story sports screen; and a 24 hour fitness center. And with eight restaurants and lounges ranging from fine dining at Old Hickory Steakhouse to casual poolside fare at SandBar, Gaylord Palms offers something for every appetite ... more   less 
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Also Known As:
Gaylord Palms Hotel Kissimmee
Gaylord Resort
Gaylord Palms Resort Orlando
Gaylord Palms Orlando

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