I attended a 4 day conference at the Gaylord Palms. The first night we stayed, a loud concert was held in the Atrium until 10 PM which made it impossible to sleep. Day 2, sewage backed up in our room and Gaylord charged us $1800 for a $800 credit authorization on our debit card. Our debit card was closed down by our bank. We could not leave the hotel as we had no access to funds. Our final bill was $767 and Gaylord charged our debit card $2600 the day after we returned home. It took two days for Gaylord to refund the $2600. My bank advised me to cancel my debit card due to the unauthorized charges by Gaylor Palms. Over a 6 day period, Gaylord charged by debit card $4400 for a $767 bill. They eventually reversed all charges except the $767 bill. Our debit card account went into deficit twice and our account was put on hold twice during this period. We spent countless hours on the trip and after the trip to get all hotel charges corrected.
- Official Description (provided by the hotel):
- Just minutes from Central Florida's world-famous theme parks, including Walt Disney World, Sea World and Universal Orlando, the 1,406-room Gaylord Palms Resort is the ideal destination for leisure and business travelers alike. This spectacular resort features 4.5 Acres of beautifully manicured gardens and themed environments beneath a signature glass-covered atrium. On-site leisure and recreation opportunities abound with the Cypress Springs Family Fun Water Park, featuring a multi-level water playground and four water slides; the adults-only South Beach Pool; Forbes Travel Guide's Four Star Relache Spa & Salon; Wreckers Sports Bar, featuring a two-story sports screen; and a 24 hour fitness center. And with eight restaurants and lounges ranging from fine dining at Old Hickory Steakhouse to casual poolside fare at SandBar, Gaylord Palms offers something for every appetite ... more less
- Reservation Options:
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- Also Known As:
- Gaylord Palms Hotel Kissimmee
- Gaylord Resort
- Gaylord Palms Resort Orlando
- Gaylord Palms Orlando