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Gaylord Palms Resort & Convention Center
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Reviews (4,906)
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Reviewed December 28, 2011

The price reflected a wonderful stay with many amenities that were offered, some complimentary (excellent) others a fair price. Coffee always available w/snacks as you are entertained by music and talented entertainers.
Room w/balcony worth the extra small amount. Lot's of smiles from children and wow from others. Location Great , Gaylord would be our choice with families with lot's for them to see and plenty of room to roam!!

Room Tip: Definately with Balcony in the Atrium Awesome View
  • Stayed: December 2011, traveled with family
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Thank janetd68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 28, 2011

Do not hesitate to check in here if you are after a perfect break. The quality begins with room staff and continues throughout the resort. Nothing was too much trouble anywhere in the hotel - if you could dream it you will find it here.

Room Tip: We stayed in room 5171 with balcony overlooking Key West & the lagoon - fabulous
  • Stayed: December 2011, traveled as a couple
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1  Thank Charliebridge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 28, 2011

We stayed here for one night in December with our two small children to see the Ice and Snow shows held in the hotel and convention centre and were promised a wonderful hotel experience - but we dont really feel that is what we got,
On approaching the Gaylord it is a pretty magnificent sight even for Orlando with it's holiday lights and vast atrium. The first thing you notice is that you have to pay $13 flat fee for parking, which is not unusual in Orlando but pretty steep since you have already paid for a room,
We checked in at 2pm in the afternoon and it seems like we checked in with everyone else! The check in line was huge and we waited a good 15 minutes just to check in. The staff were pretty friendly and nice so it was a good experience. Be prepared to pay the resort tax which is about $15 dollars, again this isn't unusual for Orlando but steep when you consider the price of the room.
We originally booked a Florida view room, having read reviews of the Atrium view rooms being noisy, but when we got there we were allocated an Atrium view room in Key west. The rooms are very nice, well furnished with two queen beds, a fridge, a good sized bathroom and flatscreen TV. There is also a balcony to sit out on. The beds were good quality and we slept well in them.........eventually.
However the downsides in my opinion are the noise - the resort holds shows at holiday times (I dont know if they do at any other times) and the noise in our room was alarming - sleep is not an option with an atrium view room. We had all the doors shut, curtains drawn etc but the noise was still enough to drive you insance at 10.30pm at night.
The inside environment of the hotel is nice to walk around, but not really all that special and although they have gators and fish you can see these most places in Orlando. The environment of the hotel did not wow us at all and the shops and resturants were, in my opinion too many.
Another problem with this hotel is that is it in the middle of nowhere so if you dont have a car or bus you are forced to eat on site and the prices are unbelievable. We saw many people coming in with Mcdonalds bags and supermarket food presumably to avoid paying the prices.
This is a fairly good hotel with nice quality hotel rooms - but the downsides mean we wont be staying here again - for me there are better hotels in Orlando for a far better price.

Room Tip: If you need peace to sleep or have small children who wake easily go for a florida view room, these were much quieter than the atruim view rooms
  • Stayed: December 2011, traveled with family
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2  Thank Charlieandaustinsmum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 27, 2011

I have stayed at the Gaylord as part of a big group (a convention of 3.5 thousand people, with half of them staying at the Gaylord). I got a room with a balcony facing the internal covered area, which is huge and impressive, with restaurants and other attractions, like evening shows, wild animals in the artificial lakes etc.
Valet parking is quick as the valet parking lot is located right besides the front porch. Even if you do not call upfront from your room to ask for your car, the wait will not be that long. If you call them, it is likely that your car will be ready by the time you reach the front porch.
Check-in was a breeze, with very attentive staff (the same staff member who did my check-in called my room to ask if everything was fine). Definitely recommended.

  • Stayed: December 2011, traveled on business
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2  Thank fabiobrsp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 27, 2011

The Gaylord Palms is a terrific hotel with beautifully appointed rooms. Its huge, well appointed, great service and a pleasure to stay at. I attended a business conference and enjoyed my stay. I'm sure families and couples would be equally impressed.

  • Stayed: December 2011, traveled on business
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Thank Otnorot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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