My husband and I visited the Orlando, FL castle on Saturday for the 7 PM show. Our experience was both good and bad. First the bad. Upon arriving and entering the castle, three employees stood at the moot. One held a weapon of some type and was in a costume and said nothing to anyone - just stared at his shoes and looked embarrassed. The other two men were also in a different costume and carried on a conversation between themselves at one doorway and never spoke to us or anyone else. They acted as if they has noting to do with the show. So, the first impression was a disappointment. The rep at the ticket counter was polite and was into the character when she spoke so that was neat.
Receiving our crowns was another disappointment as a person named Marlon handed me my crown and did not say anything... none of the people there said anything - just acted like robots handing out cardboard crowns.
The gift shop personnel were not a lot better than the first five people we had to deal with. One man who wore a green lighted jesters hat just stared at us when we stood at the counter and it was a few seconds of a staring contest until he bothered to say anything at all. The inner gift shop to the left (as we came into the great hall) had a nice friendly sales rep and she was helpful and happy.
The lady at the village embroidery shop was approachable, informative and friendly. She basically was the first and only person who had bothered to speak to us up to this point (other than the ticket counter person and the female sales associate.)
Henry was our Server and he was very friendly and happy. The only bad part of my meal is that one of the horses galloping by sent sand onto my plate thereby ruining my meal. When I told Henry about it, he just smiled and went on his way, saying "oh really?" or something to that effect. I was not happy about not having my meal to finish.
So, needless to say this first experience was less than enjoyable - if the employees had done at least some interaction instead of looking like they hated being there and if I had had a chance to actually eat my meal - the experience would have been a pretty grood one.
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