We purchased our tickets ahead but had to go the day of our reservations to upgrade to loyalty (10.00 dollars additional per person). We were seated and shortly thereafter realized that we didn't have any of the ammenities that loyalty were suppose to receive. After asking a server he got management, but unfortunately for us the loyalty seats were over booked and we were squeezed in on a row that was already full and further away from the show than we were to begin with. We received no apologies refund etc... I e-mailed Medieval Times with no response. It was a good show but definitely not worth $240.00 for 4.
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