My partner and I have just returned from a fabulous trip to the Disney area and I am compelled to write a review on this hotel.
We booked nearly a year in advance and had a long time to prepare/get excited about our upcoming holiday. This included doing a lot of research in to where we were staying, the area and the quality of the hotel. I checked this site regularly for guest feedback and was distraught to find some of the reviews of this hotel were very, very negatve. It had reached a point where we had discussed going back to our travel agent to see if we could change to an alternative hotel before we arrived at a hotel from hell.............how sheepish did we feel to arrive and find everything was what we had hoped for when we booked.
From the start...:
Very easy to find on the 192 highway. Close to the interstate, and literally 5 minutes from Disney property - absolutely excellent location.
Checking in - Admittedly we were staying during a quiet time of year (as confirmed by a member of staff) so can not comment on busy times, but checking in was very fast and efficient, handled by very pleasant staff (a theme that continued through our stay). No hard sell whatsoever on timeshares, only had to speak to the concierge to get our parking pass, and even then he was nothing but helpful, giving us a few maps, coupon book, magazine on the local area and highlighting where we were in relation to the attractions on the map.
The Room - having stayed in budget hotels in the UK and abroad, this was what you would expect, have paid for and serves it's purpose. Think of a bog standard Premier Inn with slightly dated decor. Clean, tidy and pretty comfortable. Two Queen sized beds, shower/bath, loo, sink, hairdryer, mini-fridge and large flat screen tv. The large windows are a problem with privacy, but curtains drawn/lights on and it's not an issue. Cleaning service was excellent. A lot of US citizens do stay at the hotel along with other international guests; for a weekend of our stay we had some "gangsta rap" types staying next door, could have been a bit intimidating but they were friendly enough.
In regards to our room, we were on the first floor of the motel section facing the car park. I had e-mailed ahead requesting this, and whilst I did not receive a reply or acknowledgment of my request, we had what we wanted (could be a coincidence but they could have put us anywhere, so who knows). Some small issues with the magnetic key cards. The receptionist addmitted the strip was crap - get it wet or near a mobile phone and it would need reprogramming. Not ideal, happened twice, but was sorted very quickly and pleasantly. One other issue was that we could not get our door to lock one morning. Turned out the batteries in the electronic lock had gone, needed a hotel engineer to fix it. Was told 20 mins, but waited an hour. Reception explained it was due to a management meeting, were very apologetic and fixed very quickly once he arrived. Didn't bother us too much - depends on your temperament I suppose!
Only stayed by the pool for one afternoon - once we did wish we had more often. Clean pool, complimentary towels for poolside and friendly guests. The pool was a bit chilly though.
Deli - Never saw this open duration of our stay so couldn't comment on what it's like, no explanation on why it was shut, but we never asked.
Wi-Fi - Only available in the reception area, crap connectivity but we only wanted it to e-mail home. Complained in passing to the manager without realising who he was, and he commented it is something they are looking at.
Management - apparently the hotels have just been bought and taken over so there may be further improvements on the running of the hotel(?).
Safe - A "behind reception" safety deposit box system in place which we used everyday. This is a free, handy service; but can be a bit awkward. Receive a key when you ask to use the service, this key and a reception key are required to open your box which means you need the receptionist to be free to get in it. They leave you to it once you're in (which may mean waiting a few mins to get it locked up if they are busy). Still, better than nothing.
As mentioned, the location of the hotel is excellent. There are lots of amenities close by. 2 steakhouses are within walking distance (2 minute walk), as well as a bargain world gift shop, an electronics/camera shop and a small supermarket. A couple of "gas" stations are within a minutes drive and there are plenty of other fast food, all you can eat restaurants and gift shops around. There are 2 large supermarkets (Super Target and Publix) about 5-10 minute drive away. It takes about 35 minutes to get to the far (Universal) end of International Drive (If you go the non-Interstate route. About 20 minutes via the Interstate).
We were very happy with the hotel, quite annoyed that there are so many negative reviews on this site and can't really understand where those people are coming from. We will happily return to this hotel again when we return to Florida. I am also recommending this hotel to my sister and her boyfriend for the trip they are planning next year. It isn't perfect, but having stayed at both I-Drive Quality Inns, and a couple of Kissimmee area Villas, this is certainly no step down or horror show as described elsewhere.
- Official Description (provided by the hotel):
- Ramada Gateway, one mile from the gates of Walt Disney World®, is a designated Walt Disney World Good Neighbor® hotel and close to other popular tourist attractions such as Sea World Orlando and Universal Adventure .Our high-rise, deluxe rooms feature the convenience of microwaves, double sinks, hair dryer, iron and board with panoramic views. If you prefer more modest accommodations, stay in our standard Inn rooms - providing views of our covered garden area and tropical landscaped pools. Complimentary scheduled transportation daily to Walt Disney World®, Sea World, Univesal Adventure and Lake Buena Vista Factory Oulets shopping. ... more less
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- Also Known As:
- Ramada Gateway Kissimmee Hotel Kissimmee
- Ramada Hotel Kissimmee
- Ramada Hotel Gateway
- Ramada Plaza Gateway Orlando
- Ramada Plaza Gateway Kissimmee
- Kissimmee Ramada
- Ramada Kissimmee