I reserved a room through Expedia and after a long day in Epcot Center on 11-11-12 we went to the hotel to get our room, and when the manager in duty at that time,it was 11:00 PM, gave us a room at the end of the building I asked him if we could have a room in the big building he answered us that's what we can get through Expedia. So, he gave us the keys and a map to our room, and when we got there we unload our luggages and tryed to open the door but he gave us
wrong combination and the keys did not open, I load back our luggages because the area was very dark and my wife was scared to stay alone .Though, I went and told the manager on duty
about the problem, he checked them and gave me another set ,and I went back and open the room where I found a terrible room not clean and very dirty bath and beds , so I was very upset and I have to load my luggages again and go back to the front desk where I found that the manager left without trying to find if we were OK, but there was another good guy, his name Keven and he took care of us.But the manager was not interrested in his duty.
Figure out after a long and happy day in Epcot Center we get this bad service at 11:00PM.
- Official Description (provided by the hotel):
- Ramada Gateway, one mile from the gates of Walt Disney World®, is a designated Walt Disney World Good Neighbor® hotel and close to other popular tourist attractions such as Sea World Orlando and Universal Adventure .Our high-rise, deluxe rooms feature the convenience of microwaves, double sinks, hair dryer, iron and board with panoramic views. If you prefer more modest accommodations, stay in our standard Inn rooms - providing views of our covered garden area and tropical landscaped pools. Complimentary scheduled transportation daily to Walt Disney World®, Sea World, Universal Adventure and Lake Buena Vista Factory Outlets shopping. ... more less
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- Also Known As:
- Ramada Gateway Kissimmee Hotel Kissimmee
- Ramada Hotel Kissimmee
- Ramada Hotel Gateway
- Ramada Plaza Gateway Orlando
- Ramada Plaza Gateway Kissimmee
- Kissimmee Ramada
- Ramada Kissimmee