GROUPON- This is by far the worse experience I have ever had! This place takes "roach motel" to the next level! I checked in and inspected the bed. I found a spider on the bed! I called front desk to request the sheets be changed. Instead they change me to another room. I went to the registration desk and the girl asked me to wait while she had someone check the cleanliness of this new room. It was not clean so she puts me in Another room. There were no "clean" rooms with a king bed so i got 2 queen beds. At a glance it seemed clean. I went to dinner. When. I came back I was ready to go to sleep. I inspected the 1st bed and it had an ant, so I figured, "ok I will sleep in the other bed". On the 2nd bed I find 2 bugs that were not ants! I called the front desk requesting to just be checked out. The employee tries to tell me that she had inspected the room and that those were "just sugar ants". #1 I know sugar ants! I was born and raised in Miami and I know what they look like. #2. What if they were sugar ants, WHY IS IT OK THAT THEY ARE ON MY BED?? She insisted she inspected the room so we went to inspect room together. The same bugs were on the bed and they were bouncing! fleas perhaps? She was not Authorized to refund me the taxes I paid. How crazy is that??? There wasn't even a manager on duty that I can speak to about my situation! The manager called me after I left while I was on a hunt for another hotel to stay at that night. By this time it was 11p! I just wanted a bed!! The manager continued to attempt to justify that the bugs were "just sugar ants". Was I supposed to be ok with sugar ants on the bed I sleep on? I DO NOT RECOMMEND THIS HOTEL TO ANYONE! I will be calling Groupon to get my money back!
- Official Description (provided by the hotel):
- Orlando Sun Resort and Convention Center in the world's friendliest city, steps from Diney World Resort Park, Sea Wolrd, Universal Studio and Legoland. A spectacular renovation in progress has placed the Orlando Sun Resort and Convention Center at the top of the list of Kissimmee and Orlando's favorite hotels for business and leisure travel. Surround yourself with the classic attractions of Orange and Osceola Counties, museums, dining, & beyond. With spacious accommodations this Kissimmee hotel invites you to discover the convenience of our landmark setting. ... more less
- Also Known As:
- Orlando Sun Hotel Kissimmee