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“Pleasantly Surprised!”

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Westgate Town Center Resort & Spa
Ranked #28 of 153 Hotels in Kissimmee
Staunton, Virginia
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Pleasantly Surprised!”
Reviewed June 20, 2014

I was worried about all of the negative reviews before we arrived, and all that worrying was for nothing. We booked Westgate through my husband's veterans insurance, and got an amazing deal! We arrived mid-week, so there wasn't a crowd at check in. However, the computers were down and no one was able to tell us which unit we were supposed to be in. What could have been a cranky disaster turned out just fine. They let the kids use the pool while we waited for everything to be sorted out. Cedric was a great help - he showed us around and made sure the kids were happy. After checking in to the 5200 bldd. (all renovated), we were very pleased. Room was spacious, well-appointed, and perfect for us. We did not encounter any sales pressure - just tell them no and that's it. The location can't be beat. Extremely close to Disney! We did not use many amenities because we were at the park so late. All in all, a great stay!

Room Tip: Definitely ask for a renovated room.
See more room tips
  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 88Pitt92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Town Center Resort & Spa, responded to this review, June 23, 2014
We are beyond thrilled when our guests have a fantastic experience with us here at the Westgate Town Center. It is exciting news to hear that our staff was there every step of the way and assisted you with your requests; that's what we are here for. Our proximity to major touristic points of interest will surely make you love this property; besides, of course, the great units, amenities and fun activities to all ages. We can not wait to see you again! M.B
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1,215 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (323)
Date | Rating
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English first
Orlando
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 18, 2014

Westgate town center focuses all of their efforts and trying to sell you something. The customer service although friendly is slow, and passes the buck much of the time. If you like being ignored except when they are selling you then this is the place for you.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Msc199
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Town Center Resort & Spa, responded to this review, June 23, 2014
We appreciate and value your comments. We do ensure to go above and beyond all our owners and guests experiences so that they have a vacation of a lifetime; we are sorry to hear this was not your personal experience. We are a timeshare resort, therefore, we invite all our guests to be able to participate into our presentation at their own discretion. Allow us to provide you with a memorable future stay! Micky
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London, United Kingdom
Level Contributor
37 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed June 18, 2014

Having read many reviews, we arrived at WTC with some concerns. After a long flight, with young and elderly in our party, we arrived exhausted. We stayed in a 2 bedroom place. Lucky enough at check in to get the new block 6100 when we asked and the two ladies at check in were very friendly and helpful. Thankyou, Shakiyra and Shermiga.

We were on the fifth floor, and when we opened the door, we noticed that the apartment was very clean and spacious. The kitchen has a coffee maker and toaster with adequate cutlery plates, knives, forks etc. The bed is v large and comfortable, the shower had constant hot water and a separate bath, shower and wc.

This is by no means a five star hotel, but it doesn't pretend to be.

The facilities are great for a holiday where you are out most days and want to come to a place where you have a good bed and a good shower and the ability to get a snack and cup of coffee.

The air conditioning worked very well as dis the washer and dryer.

The resort is very close to all the Disney parks, Universal and Seaworld.

There is a Hershey's ice cream place, a Starbucks and a great little deli/store on site which has most things you need.

All the employees are very friendly and try really hard to give a good service.

The only negative is that the walls are paper thin, and you can gear everything in the apartment next door! Having said that, I have experienced this in five star hotels in Europe on business also....

All in all, a good place to stay, good location, and great amenities.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Raven108
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Town Center Resort & Spa, responded to this review, June 20, 2014
It is fantastic to read your comments on the Westgate Town Center and know so many wonderful moments of your stay. Our staff is always there, every step of the way, to assist you with any requests; we are happy we achieved this goal. There are so many exciting activities and amenities to make use of within the property that many guests will not even leave property, besides to go to the parks and shopping, of course. We are beyond excited to announce our new water park that is being build to make your next visit a much more welcoming one! Mika
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pensacola, Florida
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed June 17, 2014

I am a Westgate Town Center owner since 2003 and love this place, but every time I check in to use my week they will not just give me my room key. They make me go to the welcome center to try and pressure me into owners cookouts and tours to try and make me upgrade . I know this is never going to stop so you have to develop a back bone and tell them NO! NO!NO! Other than that the place is nice and remember never answer the room phone too. They will try to get you that way too!

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jechur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Town Center Resort & Spa, responded to this review, June 20, 2014
We trully value your sincere comments in regards to your stay at the Westgate Town Center. We apologize that you felt pressured by our sales staff. The decision to purchase/upgrade should be completely up to your free decision. We thank you for letting us know about this episode and allow us to better address the situation in a future visit! Mika
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chattanooga, Tennessee
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 13, 2014

Yesterday when I arrived, I realized I had made my reservations at the wrong property. It was late and I was tired. I thought that the situation could not be fixed. However, when I returned to the reservation desk I was helped by Christian (Nolasco). He went out of his way to correct my mistake and gave exceptional service. Thank you so much.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sherryruss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Town Center Resort & Spa, responded to this review, June 20, 2014
We are beyond thrilled when our guests have a fantastic experience with us here at the Westgate Town Center. It is our job to provide you with service that exceeds your expectations, for that, we are thrilled that our staff were able to make you feel at home. We can't wait to have you back! Mika
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Estevan
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed June 12, 2014 via mobile

There are a lot of cranky reviewers on here. I see someone complaining about parking. There was ample parking but people in North America don't seem to want to walk any distance and then wonder why they have an obesity problem. We stayed the first week of June and found mostly everything to be great. The wifi is slow and there is smoking in the pool area which really should not be allowed. Our room was very big and clean. The water was cold but we were happy because it was so warm it was nice to take a dip in a cold pool and there was a hot tub at each pool we visited. Another slight issue was that the pool near our room was meant to close at 10 but it was full passed midnight most nights. I eventually called the front desk and this never happened again. We will be staying here again as the location is fantastic for theme parks but then again if you have a car the infrastructure in Orlando is quite good so no matter where you stay you should be able to get to your destination easily. When the water park gets finished I will be on the next flight to Orlando.

Stayed June 2014
Helpful?
3 Thank Michaelcdunne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Town Center Resort & Spa, responded to this review, June 20, 2014
We appreciate your responses concerning your stay at the Westgate Town Center. How wonderful it is to hear that you were able to see with your own eyes so many great things we have to offer to make your vacation a memorabble one. We are so thrilled to know that our staff was there to assist with the pool issue. Besides that, with the new water park addition it will be more fun than it already is. Come join us on your next vacation! M.B
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Pooler, Georgia
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed June 12, 2014

Traveling down the coast and book this hotel and it was much more than we thought. The rooms were nicely appointed and the staff was great. The only major issue I encountered is the parking but overall this was a great place to stay. The highlight of the room was most definitely the bathroom, amazing!

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TracyandAlvinClark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Town Center Resort & Spa, responded to this review, June 13, 2014
We appreciate your responses concerning your stay with us at the Westgate Town Center. It is great news that you came visit and was surprised by our standard of service; we wish that everyone feels like family. In order to make your stay a memorable one, we provide you with fully equipped units, spacious amenities and fun for the entire family. We are pleased to know you enjoyed yourself and look forward to seeing you again! Mika
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Westgate Town Center Resort & Spa

Property: Westgate Town Center Resort & Spa
Address: 7700 Westgate Blvd, Kissimmee, FL 34747-4630
Location: United States > Florida > Central Florida > Kissimmee
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #28 of 153 Hotels in Kissimmee
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Westgate Town Center Resort & Spa 3.5*
Number of rooms: 1100
Official Description (provided by the hotel):
Spacious Villas with All the Comforts of Home Westgate Town Center Resort & Spa in Kissimmee, Florida, provides guests all the comforts of a fully furnished home with accommodations ranging from studios to spacious four-bedroom villas, all within minutes of Orlando's world-famous theme parks and attractions. With a variety of onsite amenities and dining options, your vacation is waiting at Westgate Town Center! ... more   less 
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Also Known As:
Westgate Town Hotel Kissimmee

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