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“Pleasantly surprised!” 4 of 5 bubbles
Review of Westgate Town Center Resort & Spa

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Westgate Town Center Resort & Spa
Ranked #31 of 153 Hotels in Kissimmee
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Pleasantly surprised!”
4 of 5 bubbles Reviewed July 22, 2013

We stayed at the Town Center condos, #5000, July 13-20, 2013. We were VERY concerned about staying here after reading so many negatives reviews. However, we didn't run into any of the problems others have commented on. We 'pre-checked" in at 2:00 pm on the day we arrived and got a call at 4:00 pm that our room was ready. We were given VIP passes and so all we had to do was go back and pick up the keys. Neither occasion took more than 15 minutes. We had requested a two bedroom villa, and got a one bedroom deluxe with a connecting one bedroom studio. Our room had granite countertops, large dining table, hughe jacuzzi, large shower and bath, and a nice screened in balcony. We traveled with our two teenage daughters and they were quite happy to share a queen bed in order to have a little place of their own with a small kitchen, living room, balcony, and bath. I had called a week in advance to request a higher floor, and we were given the 6th floor overlooking the lake. I'm so glad we didn't have anything near the pool, as it was really noisy in that area. Our condo was very spacious and clean. We had a full supply of the basics...laundry detergent, dish soap, paper towels, etc. I had brought our own, just in case, but didn't need to use anything from our own supplies. However, I would suggest taking coffee filters, Saran Wrap (if you have meals there), shampoo, etc. We were given a fresh supply of towels every day, had our garbage taken out daily, and our beds made by the maids almost daily, which we didn't expect. I looked for bugs right away,but we never saw any. The beds were just ok, and we could hear a loud banging from the AC unit ocassionally. We had one issue with not having hot water one morning, and the maintenance man was up right away to fix the problem. However, we still didn't have hot water after returning from Disney, and called again. Maintenance came within 10 minutes, and resolved the issue within 1/2 hour. Apparently the water/plumbing can be finicky if anyone turns their jacuzzi knobs too far one way and leaves it in the hot water position. It effects all the condos in the same rooms on floor above and beneath, same room number. Otherwise, we thoroughly enjoyed our condo. Keeping the bathroom fan on all night drowned out any noise as far we we could hear.
There were a few ocassions while in the halls that we could hear people yelling in their rooms. There seemed to be quite a few people staying in several rooms, and a fight almost broke out near the elevator while waiting to go up to our room.
Parking really wasn't an issue. We were always able to find a spot near our building or in the lot next to ours, regardless of what time we returned.
We had originally agreed to the time share presentation, which took about 2 1/2 hours, but was worth the discount we got on the rooms. We were not 'negatively' pressured into purchasing, but after three salesmen, the deals kept getting better and better. We were concerned about the number of complaints to the BBB, so did not buy a timeshare. Our salesman was polite, but did say that once you purchase a timeshare, you can have as many people to a room as you want. Hence, the possible situation above.
Overall, the grounds were pretty and well maintained. Our rooms were wonderful. The staff were friendly. It is a very large property and there was always a lot of people. If we got lucky with our week there, then I'm thankful. Our family prefers something a little smaller, but we definitely enjoyed our week.

Room Tip: Request a room higher up and NOT near a pool area.
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  • Stayed July 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank rsegy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Town Center Resort & Spa, responded to this review, July 23, 2013
We appreciate your responses concerning your stay with Westgate Town Center. It is a real pleasure to know we have succeeded in providing a quality vacation experience that exceeded your expectations. Our team members take great pride in providing great service to all our guests. On behalf of the entire Westgate Team, thank you for staying with us and we look forward to having you back very soon!
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1,134 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (312)
Date | Rating
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English first
Pittsburgh, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed July 22, 2013

Extremely over crowded - roaches in silverware drawer and unit - poor customer service - cant speak english - pools overcrowded - owener breakfast yea right - no one ever checked for our blue card - plus you call that a breakfast mini muffins and juice - we left in 2 min. units smelled like smoke - eventhough you not allowed to smoke on the grounds - shower water warm at best - never stay again - close second to the projects !

  • Stayed July 2013, traveled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Darin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Town Center Resort & Spa, responded to this review, July 26, 2013
Thank you for your feedback. We apologize for any inconvenience you experienced during your stay. Owner and guest satisfaction is our top priority and we always look to meet and exceed your expectations. We would like to thank you for bringing these issues to our attention, this affords us the opportunity to address and correct these issues at the resort. If you were to come back to Westgate Resorts we are sure you will find a vacation experience that goes beyond your expectations.
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Travelers are raving about these Kissimmee hotels

South Florida, Florida
Level Contributor
239 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
4 of 5 bubbles Reviewed July 19, 2013

We were going to Disney for a few days and decided to stay here again. This was our 2nd stay here. This is a great alternative if a Disney hotel is not in the budget.It is about 10 min away from the parks. We had a 2 bedroom.It was very clean and had lots of room.The kitchen had everything we needed.It is also great to have a washer and dryer on vacation.The resort is big and has lots of things to do, mini golf,movies, pools, boats and a nice sized gym. It has more amenities then some of the other Westgates we have stayed at.My only complaint is that we requested months in advance to be on a top floor and not over a pool. Well we were put right over the pool.It was very noisy and other guests were in the pool being very loud past closing!.This is a time share resort and they will try to get you to go to a presentation just say No if you are not intrested. Overall everyone was very nice and we had a great stay. We would go back for another Disney trip.

Room Tip: Top floors might have a view of WDW. Rooms above the pool can be loud.
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  • Stayed May 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank bluekarma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Town Center Resort & Spa, responded to this review, July 23, 2013
Thank you very much for your review. We are glad that you were able to take advantage of our greatly located resort. We are conveniently located to close to all of the areas theme parks, shopping and dining. We are happy that you enjoyed your time and we hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alvin, Texas
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 bubbles Reviewed July 15, 2013

Not sure where to start this property is seriously over rated. They are late on check in and while hustling their sales they park in handicap parking or fire zones in their golf carts. They also drive wreckless all over the property. We called for towels one evening it took 2 hours to get them ( I realize you don't get hotel service in a time share but the poorley designed shower drained into the bathroom floor and we had to use all of our towels to dry floor). We stayed at a Branson Westgate and they have so much more class. I will not be staying here again.

Room Tip: Thank goodness we had a bottom floor the elevators did not work.
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  • Stayed July 2013, traveled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Abby D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Town Center Resort & Spa, responded to this review, July 23, 2013
Thank you for your review. We apologize for the issues you experienced. We have taken note of each one and will pass them onto the appropriate members of or staff. Thank you for bringing these issues to our attention. We also apologize for the delay from housing keeping as this is certainly not our standard of customer service. We take pride in our exceptional service and will work with them to improve going forward. Again, please accept our apologies and we do hope that you will give us another opportunity to exceed your expectations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado, United States
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed July 15, 2013

DON'T GO HERE!!! its a trap! they frikken try to sell timeshares for 4 hours and wont let you leave. I fell for the 1 week stay and did not enjoy this place. they wouldn't stop bugging me to sell me stuff. I asked for a Blanket during the stay and it took them 3 hours!!! to bring it. Then they decided to check me out a day early and took all my stuff out of my room and wouldn't let us back in... will NEVER go there again and would not recommend it to anyone. Also, we had to move rooms once mid stay due to people being VERY noisy in the room next to us....

Room Tip: I recommend not to go there at all....
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  • Stayed July 2013, traveled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank mpooyan83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Town Center Resort & Spa, responded to this review, July 26, 2013
Thank you for your review. We strive to provide an exceptional vacation experience that exceeds guest’s expectations and we apologize that we fell short. We will certainly share your review with our staff, as we are always looking for areas to improve. We hope that you will give us another opportunity to exceed your expectations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed July 9, 2013 via mobile

We vacationed here from 6/17-6/22. There were 6 of us in a 2 bedroom villa and another couple in a one bedroom. The one bedroom was updated compared to the bigger room but both were clean. The showers were awesome, the jacuzzi in the master bedroom was huge! The best part was there was a washer and dryer in our unit.
Pools were ok. Wished they would clean units more often but it wasn't a big deal.
The only we learned the hard way was that you can't rely/trust the shuttle to the parks. The first day we took the shuttle, it was 15 minutes late. We were maybe 2 mins past pick up and they were gone. There were people waiting there for the same shuttle tiger were there before us that we're stuck too. We were transferred to taxi services when we called the resort. They were NO HELP! Needless to say we took the cars for the rest of the trip.
Other than that it was good.

P.S. don't go to the Burger King on the main road!!! Trust me!

  • Stayed June 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Sonia A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Town Center Resort & Spa, responded to this review, July 11, 2013
Thank you for your review. We appreciate your comments about our resort. We are happy to hear that you enjoyed our room amenities. We apologize about the inconvenience with the shuttle service; we will continue to work with our partner so these types of things will not reoccur. Our goal is to exceed your expectations and we hope that you will visit us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed July 9, 2013

The rooms and facility when you first walk gives the wrong impression of cleanliness and friendly staff! On our first day we found a roach crawling up my leg, when I brought the roach to the hotel manger she did absolutely nothing to vindicate. She did not want to even move our room or give money back for us to leave!! The pools are nasty the prices are high! Stay away from this hotel!!

  • Stayed June 2013
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Tlatinovich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Town Center Resort & Spa, responded to this review, July 10, 2013
Thank you for your review. We're sorry that you had a bad experience. Cleanliness is a priority, and all of our teams work toward that goal. Our pools are checked for chlorine content and cleaned regularly and we are diligent in pest control. We appreciate your comments, as they give us an opportunity to improve. We hope to have another chance to provide you with a wonderful stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Westgate Town Center Resort & Spa

Property: Westgate Town Center Resort & Spa
Address: 7700 Westgate Blvd, Kissimmee, FL 34747-4630
Location: United States > Florida > Central Florida > Kissimmee
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #31 of 153 Hotels in Kissimmee
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Westgate Town Center Resort & Spa 3.5*
Number of rooms: 1100
Official Description (provided by the hotel):
Spacious Villas with All the Comforts of Home Westgate Town Center Resort & Spa in Kissimmee, Florida, provides guests all the comforts of a fully furnished home with accommodations ranging from studios to spacious four-bedroom villas, all within minutes of Orlando's world-famous theme parks and attractions. With a variety of onsite amenities and dining options, your vacation is waiting at Westgate Town Center! ... more   less 
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Also Known As:
Westgate Town Hotel Kissimmee

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