We stayed at the Town Center condos, #5000, July 13-20, 2013. We were VERY concerned about staying here after reading so many negatives reviews. However, we didn't run into any of the problems others have commented on. We 'pre-checked" in at 2:00 pm on the day we arrived and got a call at 4:00 pm that our room was ready. We were given VIP passes and so all we had to do was go back and pick up the keys. Neither occasion took more than 15 minutes. We had requested a two bedroom villa, and got a one bedroom deluxe with a connecting one bedroom studio. Our room had granite countertops, large dining table, hughe jacuzzi, large shower and bath, and a nice screened in balcony. We traveled with our two teenage daughters and they were quite happy to share a queen bed in order to have a little place of their own with a small kitchen, living room, balcony, and bath. I had called a week in advance to request a higher floor, and we were given the 6th floor overlooking the lake. I'm so glad we didn't have anything near the pool, as it was really noisy in that area. Our condo was very spacious and clean. We had a full supply of the basics...laundry detergent, dish soap, paper towels, etc. I had brought our own, just in case, but didn't need to use anything from our own supplies. However, I would suggest taking coffee filters, Saran Wrap (if you have meals there), shampoo, etc. We were given a fresh supply of towels every day, had our garbage taken out daily, and our beds made by the maids almost daily, which we didn't expect. I looked for bugs right away,but we never saw any. The beds were just ok, and we could hear a loud banging from the AC unit ocassionally. We had one issue with not having hot water one morning, and the maintenance man was up right away to fix the problem. However, we still didn't have hot water after returning from Disney, and called again. Maintenance came within 10 minutes, and resolved the issue within 1/2 hour. Apparently the water/plumbing can be finicky if anyone turns their jacuzzi knobs too far one way and leaves it in the hot water position. It effects all the condos in the same rooms on floor above and beneath, same room number. Otherwise, we thoroughly enjoyed our condo. Keeping the bathroom fan on all night drowned out any noise as far we we could hear.
There were a few ocassions while in the halls that we could hear people yelling in their rooms. There seemed to be quite a few people staying in several rooms, and a fight almost broke out near the elevator while waiting to go up to our room.
Parking really wasn't an issue. We were always able to find a spot near our building or in the lot next to ours, regardless of what time we returned.
We had originally agreed to the time share presentation, which took about 2 1/2 hours, but was worth the discount we got on the rooms. We were not 'negatively' pressured into purchasing, but after three salesmen, the deals kept getting better and better. We were concerned about the number of complaints to the BBB, so did not buy a timeshare. Our salesman was polite, but did say that once you purchase a timeshare, you can have as many people to a room as you want. Hence, the possible situation above.
Overall, the grounds were pretty and well maintained. Our rooms were wonderful. The staff were friendly. It is a very large property and there was always a lot of people. If we got lucky with our week there, then I'm thankful. Our family prefers something a little smaller, but we definitely enjoyed our week.
- Official Description (provided by the hotel):
- Spacious Villas with All the Comforts of Home Westgate Town Center Resort & Spa in Kissimmee, Florida, provides guests all the comforts of a fully furnished home with accommodations ranging from studios to spacious four-bedroom villas, all within minutes of Orlando's world-famous theme parks and attractions. With a variety of onsite amenities and dining options, your vacation is waiting at Westgate Town Center! ... more less
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- Also Known As:
- Westgate Town Hotel Kissimmee