I was traveling with a friend for the holidays. Our two weeks at another Kissimmee resort were about to end and we made reservations at the Westgate Blue Tree Resort. Having never been there, I wanted to go check it out. We were unimpressed. I'd heard about Westgate Town Center and on our way back to our home resort, we were about to drive past it. I suggested we pop in and take a look. We made our way to the Town Hall and I was really impressed. I was sure I could judge the rooms by the lobby, so my friend and I booked a couple of rooms. Boy was I wrong.
First, whose bright idea was it to design the rooms so that the bedroom window faced the parking lot (like a motel) and also shared a wall with the hallway? I heard the neighbors every single time they came and went. I left a note finally asking them to not slam the doors. They were nice enough to comply. Unfortunately, they had two beagles (despite the rule of one pet per room) whose barking pierced the thin walls, one day at 7:20 in the morning. And as for the outside facing window, the parking lot noise wasn't a problem at all--it was the housekeeping and maintenance staff. My room was in the corner which is where they liked to gather, talk and laugh--loudly. They do not have inside voices. Didn't matter the time of day. One morning, someone was playing music. I know we're in mouse-land, but not everyone is up and out by 8am. I called the housekeeping office and asked them to remind their staff to not congregate outside unit windows, but that proved useless. I ended up sticking my head in the window and telling them to hush up. They don't have radios, so they also like to yell from floor to floor. I was half-tempted to put a sign in my bedroom window saying "Silencio pro favor!" I just walked next door and asked them to quiet down. There's a group of 4 sitting around the kitchen table chatting away. I left and they closed the door. Unbelievable. They are completely oblivious to the guests. They're not any quieter with the slamming doors either.
Second, the "exquisitely decorated" villa. Villa? More like exquisitely dated. And I don't know why they have leather sofas. Fortunately, they provide an extra blanket, so I draped it on the sofa. Did not care for the green metal coffee and side tables. Old TVs, no modern flat screens. Seriously, who decorated this place. Not all of the rooms look like what you see on their Web site, so buyer beware.
Third, the "fully equipped" kitchen. Not! It's more like a kitchenette. There was no oven, no garbage disposal and there was only one 1/2 drawer which was too small for the silverware tray. As a result, they kept it in a cabinet. Really? Mismatched wine glasses. Clear glass dishes in the old leaf-like pattern. No mixing bowls. The dishwasher was one of those half-sized ones and the top rack was broken. But it worked. We wanted a full kitchen in at least one room so we could save money on food, but it was such a poor excuse for a kitchen, we weren't motivated to do anything beyond re-heating leftovers in the microwave. And the studio my friend reserved was even less equipped (same decor). That was expected, though, since it was a studio. Ugliest kitchen cabinets I've ever seen. Worse than contractor grade. Maybe I'm a little too picky, but even Red Roof Inn has nicer decor and flat-screen TVs.
Fourth, the bathroom. Zero under sink storage space. Exhaust fan was useless. Wall-to-wall mirrors. How 70s is that? Appreciated the extra towels. I didn't need housekeeping all week.
Fifth, the bedroom. My main problem was the window and shared hallway wall which I discussed above. Here, too, dated decor. The wall behind the headboard was completely mirrored from one night stand to the other.
Sixth, the timeshare presentation. We agreed to attend in exchange for a low room rate. We were lucky to be able to do it together with one salesman. It was supposed to take 90 minutes, but the sales guy would not take no for an answer. It lasted 3 hours. He was a nice enough guy, but by the end, I stood up and said enough and we left. Good breakfast buffet, though not sufficient for those who have food allergies. My friend is dairy allergic and couldn't partake in most of the good stuff. Oh, and wear a face mask if you do the tour. The golf carts are not electric and you end up breathing in disgusting exhaust fumes.
The best thing about the room was the screened-in porch. Never used it, but it was nice and I liked the view. I traveled with a dog, so I had to stay on the first floor. Did not enjoy having people walk by, but there were bushes between the patio and walkway, so no one ever got close or looked in as they were walking by.
Other…Heating/cooling system frustrating. They need modern thermostats. Not sure if this is a villa or just a room. The only one-bedrooms they list on their Web site are villas. If that's the case, then where is my washer and dryer? Amenities close at 10pm. Not cool. Kids pulling fire alarms. Not sure if security ever figured out who. Refused to pay for wifi. We drove to Barnes and Noble or tethered our iPhones instead. The Web site doesn't tell you you have to pay for it. Misleading. Cable sucked. Limited channels. We had HGTV one day and then it disappeared. Wondering if it was channel 28 because whenever we turn to it, TV says it's not part of programming. Didn't understand the repeated broadcasts of shows on network TV. Did ABC really play the country Christmas special like 4 times? I'm wondering if the cable here is broadcast from some internal master control facility, like what you find on a cruise ship.
Overall, this place feels like a converted motel. It was decent enough for a week (and even that was too long), but we will never stay here again. Check-in wasn't too bad. Had to visit two different desks since I had a dog with me. My friend's welcome package was not identical to mine, but the woman at the second check-in counter was nice enough to rectify that. I love that everyone says "my pleasure" when you ask them for something or say thank you. I'm glad to be leaving, though. We lived out of our suitcases all week because this just didn't feel as homey as our last resort. We didn't want to settle in.
- Official Description (provided by the hotel):
- Spacious Villas with All the Comforts of Home Westgate Town Center Resort & Spa in Kissimmee, Florida, provides guests all the comforts of a fully furnished home with accommodations ranging from studios to spacious four-bedroom villas, all within minutes of Orlando's world-famous theme parks and attractions. With a variety of onsite amenities and dining options, your vacation is waiting at Westgate Town Center! ... more less
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- Also Known As:
- Westgate Town Hotel Kissimmee