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Reviewed August 2, 2012

Mini fridge and dishwasher. Fridge froze everything except what was in freezer which melted. Kitchenette with no room to work or feed family Smallest one brdroom unit ever experienced.! Washer/dryer takes minimum of 3 hours to run and sounds like jet taking off in the bedroom. No wifi service. No way to clean unit, finally supplied with small broom! Pools packed with people who have no idea of etiquette or pool safety. Quite sure drug deals going on in parking lot and even restaurant. Very concerned about welfare of 12 and 9 year old kids!. Traded points which would have paid for part of week at 4 star resort in Hawaii. Whole experience felt like we were in a ghetto!

Date of stay: July 2012
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6  Thank Travelingnanadeb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Town Center Resort & Spa, responded to this reviewResponded December 13, 2012

Thank you for your feedback. Our guests comfort and safety are among our top priorities, we apologize for any inconvenience you experienced at the resort. We ask that our guests contact security if they ever feel unsafe. Meeting and exceeding our guest expectations is very important to us and we are sorry that we felt short during your stay. We have taken note of each one of the issues and we will address them with the appropriate departments. Thank you again for your feedback we hope you will stay with us again and find an experience that truly exceeds your expectations.

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Reviewed July 31, 2012

The first night we arrive on 7/5, we had to wait about 50min to check in. There were no forks, spoons or knives in the room.... we had to request it 3 times in about 1.6 day to have someone deliver them. On our 3rd night.... after a day at the park, our room key was not working.... with a 3yrs old and a 5 year old... that is not a pleasant moment at 11pm to have to go to the front and ask to fix this problem. The room was very clean, neat and quite with lots of space, but these little things could have made the experience extraordinary.... however, it felt like I stayed at a clean Motel 6.

Date of stay: July 2012
  • Trip type: Traveled with family
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Thank Angelica C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Town Center Resort & Spa, responded to this reviewResponded December 11, 2012

Thank you for your review and for writing that our rooms are “very clean, neat and quite with lots of space” We apologize about any inconvenience you experienced while staying on property. Our goal is to make all of our guests feel as comfortable and welcomed as possible and regret we felt short of that expectation during your stay. Thank you again for your review. We certainly hope that you give us another chance to exceed your expectations in the future.

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Reviewed July 29, 2012

The first room was so dirty, cookie crumbs all over the floors, body hair on kitchen floors, and all over the bed. The jet tub had body hair in it, and pink reside on the jets. The shower was not cleaned and had some white stuff on the floor. Bugs hatched out by the extra sink across from the kitchen bar. The ceilings were all cracked over the bed and living room, with pieces of the ceiling on the bed. It took over an hour for management to send anyone over just as two housekeepers arrived with one spray bottle to spray the jets in the tub, no other cleaning supplies, and no cart with supplies to clean. I got the call that we would be placed into a clean room. One hour later and a ride on a cart to view the second smaller room, it was dirty as well hair again all over the beds, sticky appliances, dirty shower. Over three hours later after begging for help to find a different place to stay or speak to a mgr we were lead to a bench in the hallway, waited over 15 mins while watching managers bring pizza in for staff they ate while we were straving just waiting for a clean room so we could go eat. Finally instead of getting the manager for us they took us to Maybe the front desk manager she sent a bellman to check the final room he was gone for 45 mins, Maybel assured us it was clean, then there was a delay in getting anyone to take us to the room. Which was also dirty, body hair on the bed, dirty sofa, counters, floors, dirty shower with dirty foot prints leading out onto the tile. I will be uploading photos and continuing to let others know as this soured the rest of our vacation. Trash was piled up in the building hallways, noticed during the entire checkin ordeal that lasted over three hours till we left and found a inexpensive hotel near by that actually had clean rooms immediately availible. Management at the town center still has not returned my calls as I wanted to forward my complaints directly to them first. The next day I did find a cleaner Westgate resort in the area but still felt that no one cared or handled this correctly. I would hate for anyone else to experiance what we did. Maybel acted like it was my fault that I was picky and she wanted us to just stay in the dirty room then point out the problems to a supervisor the next day..that's nuts!

Room tip: Don't stay at Westgate Town Center ever
Date of stay: July 2012
  • Trip type: Traveled with family
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5  Thank jsch34120
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Town Center Resort & Spa, responded to this reviewResponded December 11, 2012

Thank you for your feedback. Guest satisfaction is our main concern; we apologize for any inconvenience you experienced while here on property. Our staff is there to provide nothing but extraordinary service and we are sorry that we failed you. These issues with your accommodations should not have happened. We have taken note of each one of these issues and will share them with the Housekeeping and Front Desk directors. Thank you for your review and bringing these issues to our attention. We hope you will stay with us again, giving us a chance to meet and exceed your expectations.

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Reviewed July 27, 2012

The only negative thing to say is that the walls are thin and you hear everything. Lots of pools and amenities. I stayed in a one bedroom deluxe with a big Jacuzzi tub that fits 2. Building 4000. Would recommend and would come back, but might choose the Villas instead of the Town Center.

Date of stay: July 2012
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Thank killaeyez69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Town Center Resort & Spa, responded to this reviewResponded December 11, 2012

Thank you for your review. We apologize for any inconvenience you may have experienced during your stay with us. We are pleased to know that you enjoyed your stay with us so much so that you “would recommend” the Westgate Town Center and will come back to stay with us again. As you mentioned, we do have many pools on property and many amenities for everyone to enjoy. We look forward to welcoming you back to our resort; thank you again for your review.

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Reviewed July 19, 2012

we stayed for a week at Westgate Town Centre as we exchanged from our usual Westgate Lakes.
The layout was as we expected and very similar to our usual appartment at Westgate Lakes.

We particularly enjoyed the sports bar and the karioke, when we visited on our first night, mainly because we could walk there as was too tired to drive.

We basically used the resort as a base whilst we visited parks in Orlando. If you're goingto mainly do disney then this is the Westgates for you. if however you're going to do Universal, Wet'n'Wild, Seaworld, then you might want to consider Westgates Lakes or Palace just from the geography.

Due to it's location just off Highway 192, there are plenty eating places nearby, much cheaper than eating in the resort but they are just a little bit too far to walk comfortably.

Although our apartment had a pool nearly underneath, there was little noise up from it and none at night, which has not always been our experience at Westgate Lakes.

we had no hassle about buying timeshares and no invites to talks other than when we booked in, which when declined, not mentioned again. (well it may have been but we were out all day and though there were messages on phone, they all seemed to be a "what's on" from the entertainment staff)

Date of stay: July 2012
  • Trip type: Traveled with family
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Thank OrkneyFangfarrier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Town Center Resort & Spa, responded to this reviewResponded July 31, 2012

Thank you for your review. Our resorts are designed for your comfort and convenience. Being a few minutes away from Disney, we do provide a "great base" for guests who are visiting the theme parks. We are pleased that you enjoyed your stay and we look forward to seeing you again soon!

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